Feefo: most-reported complaints
Automated analysis of 108 public Trustpilot reviews published 2025-10-07 to 2026-09-26. TrustScore 1.3 from 930 total reviews — see the Trustpilot page. Quick answer: is Feefo legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to other unspecified problems, which account for 85% of the 81 complaints identified. A significant portion of these complaints involve difficulties getting reviews published or having them removed. Support-related concerns, including unhelpful or unreachable assistance, make up the remaining 10% of reported issues. Specific mentions include challenges in speaking to human agents and disputes over subscription charges.
How to reach Feefo
These are the contact details Feefo publishes on its Trustpilot profile, as of our last check on 2026-09-27 — phone +44 (0) 203 362 4209, email [email protected].
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2017-01-13 and last replied to a negative review on 2026-04-16. We last checked this profile on 2026-09-27 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 28 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Feefo Consumer Panel: 'Sony Showcase'”, “Confusing email (Not in junk)”, “Just wondering what to make of this email.”.
Elsewhere: 1.9★ on Google (184 reviews)
TrustScore over time
1.3 → 1.3 across 7 census measurements since 2026-08-31. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (36%, 47.2d) · 2026-09-03 (39%, 42.2d) · 2026-09-06 (39%, 42.2d) · 2026-09-12 (39%, 42.2d) · 2026-09-15 (38%, 42.2d) · 2026-09-18 (38%, 42.2d) · 2026-09-27 (38%, 42.2d).
Severity: 15% of this company’s 81 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (103 reviews record both dates).
Measured reply time: across 41 negative reviews that received a public reply, the median wait was 16.9 days — the company profile reports an average of 42 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 41 company replies to negative reviews analysed, 10% engaged with the specific problem and 10% were generic templates.
Sector benchmark: other makes up 85% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 137 of this company’s 930 Trustpilot reviews (15%) were written in the last 12 months.
What are the most common complaints about Feefo?
Other
69 reports · 85% of complaintssteady“No matter what I do, I cannot get my review published. They keep removing it for various reasons”
The company replied on 2026-04-16: “Dear Gökhan, Thank you for sharing your feedback. We genuinely empathise with the difficult situation you have faced with your vehicle purchase and the frustration this has caused. We would like to…”
Our classifier read this reply as a deflection.
7 readers marked this review helpful on Trustpilot.
“they censor criticism and manipulate ratings”
The company replied on 2026-03-02: “Hi Louise, Thank you for bringing this to our attention. We understand your frustration regarding the handling of your review and want to clarify our process. Feefo does not, and cannot, manually…”
Our classifier read this reply as a deflection.
6 readers marked this review helpful on Trustpilot.
“When asked by Feedo to write the review, it was rejected. It looks they accept only the positive reviews.”
The company replied on 2026-04-16: “Hello, Thank you for bringing this to our attention. We understand your frustration and want to clarify our process. Feefo does not, and cannot, manually change a customer's star rating; our systems…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
Support unhelpful
5 reports · 6% of complaintsfalling“This has now happened 5 times on same review!!!”
4 readers marked this review helpful on Trustpilot.
“they ripped us the subscription for a year with 0 value provided and we never knew they were charging us”
The company replied on 2026-04-16: “Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience with Feefo, we're committed to providing clear communication about our services and…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“It was extremely difficult to get any meaningful support from customer service”
1 reader marked this review helpful on Trustpilot.
Support unreachable
3 reports · 4% of complaintsrising since 2026-06“Impossible to speak to a human, all messages need to be done by voicemail or in certain circumstances by email, and are never answered.”
1 reader marked this review helpful on Trustpilot.
“Gave me an email to contest this which doesn't even work.”
1 reader marked this review helpful on Trustpilot.
“I had to fill in a form with proof of purchase and was told that I'd receive an invitation to review within 48 hours. Nothing happened.”
1 reader marked this review helpful on Trustpilot.
Subscription trap
2 reports · 2% of complaintsrising since 2026-06“they ripped us the subscription for a year with 0 value provided and we never knew they were charging us”
The company replied on 2026-04-16: “Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your recent experience with Feefo, we're committed to providing clear communication about our services and…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“when I went on the site to unsubscribe, they ignored it and I still get these intensely annoying messages”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.