Jackery: most-reported complaints
Automated analysis of 274 public Trustpilot reviews published 2026-06-30 to 2026-09-24. TrustScore 4.4 from 988 total reviews — see the Trustpilot page. Quick answer: is Jackery legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, citing 12 complaints out of 23 identified, which accounts for 52% of the total. Support-related concerns are also frequent, with 10 reviewers describing the support as unhelpful and 3 stating it is unreachable. Additionally, 3 complaints involved warranty disputes. The data does not show a clear trend for these issues due to the limited number of reviews.
How to reach Jackery
These are the contact details Jackery publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1-888-502-2236, email [email protected], address 48531 Warm Springs Blvd, Ste 408 Fremont, CA 94539, Fremont, 94539, US.
The company claimed its Trustpilot profile on 2023-01-05, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-02. Trustpilot ranks it 8 of 10 in Power Station. We last checked this profile on 2026-09-24 and found 16 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.3 → 4.4 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (96%, 5.1d) · 2026-08-24 (97%, 5.1d) · 2026-08-28 (95%, 5.1d) · 2026-08-31 (94%, 5.1d) · 2026-09-03 (93%, 4.8d) · 2026-09-09 (93%, 4.8d) · 2026-09-12 (93%, 4.8d) · 2026-09-15 (91%, 4.8d) · 2026-09-18 (91%, 4.8d) · 2026-09-21 (91%, 4.8d) · 2026-09-24 (90%, 4.8d).
Severity: 43% of this company’s 23 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Review provenance: 249 company-invited reviews in the recent window average 4.82★, while 25 organic (uninvited) reviews average 2.92★.
55% of its 234 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 52% of this company’s complaints vs a 25% median across 142 ranked companies in its sector.
Review velocity: 741 of this company’s 988 Trustpilot reviews (75%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Jackery?
Faulty product
12 reports · 52% of complaints“Anderson connections are melting again and again”
The company replied on 2026-07-22: “Dear K D, We sincerely apologize for the inconvenience and frustration you've experienced. We believe there may be a misunderstanding. If a product develops a fault during the warranty period, we are…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“My jackery 5000 ac port caved in with less then a year use”
The company replied on 2026-09-01: “Dear Customer, I’m very sorry for the inconvenience and frustration you’ve experienced with your units. I truly want to help resolve this issue for you. Since I don’t yet have all the necessary…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I’ve been waiting for a response from their technical team for almost 3 days now.”
The company replied on 2026-09-02: “Dear Customer, We sincerely apologize for any inconvenience this may have caused. We have reached out to you regarding your concern. Please kindly check your email for our message. Thank you for your…”
Our classifier read this reply as a template response.
Support unhelpful
10 reports · 44% of complaints“Three different delivery dates, over 2 weeks later, still no resolution”
1 reader marked this review helpful on Trustpilot.
“the parcel was apparently left on my doorstep while I was not home. By the time I returned, the parcel was gone.”
“My first unit was a 3600 plus that started smoking”
The company replied on 2026-08-10: “Dear Kevin， We’re sorry to hear that your experience with Jackery has been frustrating. We understand your concerns regarding the issues you’ve encountered with your units, and we take your feedback…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Support unreachable
3 reports · 13% of complaints“I’ve been waiting for a response from their technical team for almost 3 days now.”
The company replied on 2026-09-02: “Dear Customer, We sincerely apologize for any inconvenience this may have caused. We have reached out to you regarding your concern. Please kindly check your email for our message. Thank you for your…”
Our classifier read this reply as a template response.
“first unit died within a week”
“I send 5 emails in 5 days with zero response.”
The company replied on 2026-07-20: “Good day, Thank you for your feedback. Our support team has now contacted you directly and is actively following up on your issue. We are fully committed to resolving your concern as quickly as…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Warranty disputes
3 reports · 13% of complaints“Anderson connections are melting again and again”
The company replied on 2026-07-22: “Dear K D, We sincerely apologize for the inconvenience and frustration you've experienced. We believe there may be a misunderstanding. If a product develops a fault during the warranty period, we are…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“parts for this specific model have been discontinued”
The company replied on 2026-08-07: “Hi Tim， Thank you for taking the time to share your experience. We understand your disappointment, especially when a product purchased for emergency preparedness does not perform as expected. We’re…”
Our classifier read this reply as a deflection.
Misleading pricing
2 reports · 9% of complaints“I called and asked if I could charge the 3600 with my gasoline generator not an inverter. Your person told me yes but everything i read said you couldn't”
“Jackery's marketing seems like bait and switch.”
Delivery late
2 reports · 9% of complaints“Three different delivery dates, over 2 weeks later, still no resolution”
1 reader marked this review helpful on Trustpilot.
“Its been 4 days. Everyday I check their tracking info”
The company replied on 2026-08-04: “Dear William, We sincerely apologize for the inconvenience and frustration caused by the delivery experience of your HomePower 3600 system. We understand how disappointing it can be to experience…”
Our classifier read this reply as a template response.
Compare Jackery with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.