Travel Centre US: most-reported complaints
Automated analysis of 178 public Trustpilot reviews published 2021-09-01 to 2026-09-03. TrustScore 4.9 from 806 total reviews — see the Trustpilot page. Quick answer: is Travel Centre US legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support was unhelpful and services were not as described, with each issue cited in 3 out of 8 identified complaints. Refund refusals and overcharging were also reported, appearing in 2 complaints each. These findings are based on an analysis of 178 reviews from September 2021 to September 2026. No trend could be established for these issues due to the limited number of reviews.
How to reach Travel Centre US
These are the contact details Travel Centre US publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1-888-381-8132, email [email protected], address 35 Journal Square Suite 424, Jersey City, NJ 07306, US.
The company claimed its Trustpilot profile on 2021-02-01, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2025-12-23 — more than six months ago. Trustpilot ranks it 37 of 199 in Travel Agency. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.6★ on Google (59 reviews)
TrustScore over time
4.9 → 4.9 across 7 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (50%, 0.0d) · 2026-08-28 (50%, 0.0d) · 2026-08-31 (50%, 0.0d) · 2026-09-03 (50%, 0.0d) · 2026-09-06 (33%, 0.0d) · 2026-09-24 (50%, 0.0d).
What their policy promises
complaint process: at any time
“if you have any questions, comments, concerns, complaints, or requests regarding our privacy policy, you may contact us at any time.”
complaint process: correct inaccurate data
“We will correct any inaccurate personal data and complete any incomplete personal data (including providing a supplementary statement) that we hold about you.”
complaint process: without undue delay
“We will erase your personal information at your request without undue delay where there is no good reason for us to continue to use it.”
complaint process: structured, commonly used and machine-readable format
“We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine-readable format.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
56% of its 161 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 38% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 77 of this company’s 806 Trustpilot reviews (10%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Travel Centre US?
Support unhelpful
3 reports · 38% of complaints“He never confirmed what he booked and we had to take another domestic flight from Male airport.”
The company replied on 2022-05-01: “Thank you for sharing your thoughts, as our customer feedback is valuable to us at Travel Centre US. Our sincerest apologies for the negative experience you had with our company, and we would humbly…”
Our classifier read this reply as a template response.
“getting information from the is like pulling tooth.”
“They don’t speak Spanish”
Not as described
3 reports · 38% of complaints“He never confirmed what he booked and we had to take another domestic flight from Male airport.”
The company replied on 2022-05-01: “Thank you for sharing your thoughts, as our customer feedback is valuable to us at Travel Centre US. Our sincerest apologies for the negative experience you had with our company, and we would humbly…”
Our classifier read this reply as a template response.
“The hotel employee at desk said we won’t refund your money.”
The company replied on 2024-06-03: “Hi Sharma, Thank you for getting in touch and expressing your concerns with us. We've thoroughly reviewed the feedback regarding your recent trip, and we deeply regret any inconvenience you faced.…”
Our classifier read this reply as a deflection.
“Room was small I had to upgrade my room.”
Refund refused
2 reports · 25% of complaints“I was told that I will not get a refund and will loose over $2000”
The company replied on 2025-12-23: “Dear Alison, Thank you for taking the time to share your feedback. We’re sorry to hear about the circumstances that prevented you from traveling and understand how disappointing that can be. To…”
Our classifier read this reply as a deflection.
“The hotel employee at desk said we won’t refund your money.”
The company replied on 2024-06-03: “Hi Sharma, Thank you for getting in touch and expressing your concerns with us. We've thoroughly reviewed the feedback regarding your recent trip, and we deeply regret any inconvenience you faced.…”
Our classifier read this reply as a deflection.
Overcharging
2 reports · 25% of complaints“they chose to ignore and never got my 400$ credit.”
The company replied on 2023-12-01: “Hi Katy, Many thanks for your amazing words of appreciation and your positive feedback on our Service. We are delighted to know that the service provided by our agent met your expectations. It would…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“He never confirmed what he booked and we had to take another domestic flight from Male airport.”
The company replied on 2022-05-01: “Thank you for sharing your thoughts, as our customer feedback is valuable to us at Travel Centre US. Our sincerest apologies for the negative experience you had with our company, and we would humbly…”
Our classifier read this reply as a template response.
Support unreachable
2 reports · 25% of complaints“they chose to ignore and never got my 400$ credit.”
The company replied on 2023-12-01: “Hi Katy, Many thanks for your amazing words of appreciation and your positive feedback on our Service. We are delighted to know that the service provided by our agent met your expectations. It would…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“NO ONE will call us back and apparently there are never supervisors on who can access Roger’s old files”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.