Leisuredays Insurance: most-reported complaints
Automated analysis of 293 public Trustpilot reviews published 2019-04-24 to 2026-09-02. TrustScore 4.9 from 2,563 total reviews — see the Trustpilot page. Quick answer: is Leisuredays Insurance legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with overcharging, which accounts for 25% of the 60 identified complaints and shows a falling trend. Misleading pricing and unhelpful support are also frequent concerns, each representing 23% of complaints, with pricing reports remaining flat and support reports rising. Warranty disputes make up the remaining 15% of complaints and are also trending downward.
How to reach Leisuredays Insurance
These are the contact details Leisuredays Insurance publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01422 397 773, email [email protected], address New Road, Halifax, HX1 2JZ, GB.
The company claimed its Trustpilot profile on 2019-03-25, uses Trustpilot’s paid features, and last replied to a negative review on 2026-05-28. Trustpilot ranks it 3 of 13 in Caravan and Motorhome Insurance Company. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “VENT: Leisuredays Insurance. Wot's your Mum's maiden name?”.
Elsewhere: 3.8★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 2.5d) · 2026-08-18 (100%, 2.5d) · 2026-08-21 (100%, 2.5d) · 2026-08-24 (100%, 2.5d) · 2026-08-27 (100%, 2.5d) · 2026-08-30 (100%, 2.5d) · 2026-09-02 (100%, 2.5d) · 2026-09-08 (100%, 2.5d) · 2026-09-12 (100%, 2.5d) · 2026-09-15 (100%, 2.5d) · 2026-09-18 (100%, 2.5d) · 2026-09-21 (100%, 2.5d) · 2026-09-24 (100%, 2.5d).
Severity: 22% of this company’s 60 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 7.9 days between the experience and publishing their negative review (30 reviews record both dates).
What their policy promises
support availability: available
“Claims Helpline”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +2/-2 lines; added: Select Month September 2026 August 2026 July 2026 June 2026 May 2026 April 2026 March 2026 February 2026 January 2026 December 2025 November 2025 October 2025 September 2025 August 2025 July 2025 June 2025 May 2025 April 2025 March 2025 February 2025 January 2025 December 2024 November 2024 October ; removed: Select Month August 2026 July 2026 June 2026 May 2026 April 2026 March 2026 February 2026 January 2026 December 2025 November 2025 October 2025 September 2025 August 2025 July 2025 June 2025 May 2025 April 2025 March 2025 February 2025 January 2025 December 2024 November 2024 October 2024 September (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 70 negative reviews that received a public reply, the median wait was 2.6 days — the company profile reports an average of 3 days.
Reply quality: of 70 company replies to negative reviews analysed, 41% engaged with the specific problem and 19% were generic templates.
9% of its 229 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 25% of this company’s complaints vs a 14% median across 79 ranked companies in its sector.
Review velocity: 283 of this company’s 2,563 Trustpilot reviews (11%) were written in the last 12 months.
What are the most common complaints about Leisuredays Insurance?
Overcharging
15 reports · 25% of complaintsfalling“don’t ask for more money once I’ve paid”
The company replied on 2023-07-17: “We’re sorry we made an initial mistake with your quote which has led to an additional premium. We have recorded your concerns and fedback to the Adviser concerned. Thanks for insuring with…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“This year my insurance has increased by 45%”
The company replied on 2024-11-29: “Hi N Morris We’ve identified your policy based on the extra information supplied and we’re sorry you’re not happy with your renewal premium. We acknowledge that premiums have increased for owners on…”
Our classifier read this reply as a substantive response.
“not giving a refund and even trying to charge me £30 cancel fee”
The company replied on 2020-12-17: “We’re sorry you’re still not happy with our response to your complaint Mr Lyons. We have listened back to your call to us and we do not have a record of you telling us to stop the renewal, so direct…”
Our classifier read this reply as a deflection.
Misleading pricing
14 reports · 23% of complaintssteady“Lied about renewal costs”
The company replied on 2024-09-02: “We’re sorry you’re not happy but unsure why you feel this way having spoken to you about your renewal and clarifying the costs of your renewal. If you’d like to discuss this further, please don't…”
Our classifier read this reply as a deflection.
“total different from what they told me when I tried to renew old for new it was a big con”
The company replied on 2024-05-28: “Hi Claire, sorry we've not left you feeling impressed. Please could you email your policy number to [email protected] so we can look into this further. Thanks Liz”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“I got a good quote which I accepted and paid in full only to be rung several days later to say a mistake had been made”
The company replied on 2021-08-31: “We’re very sorry about the mistake we made setting up your policy with the wrong park and this has been fedback to the Adviser concerned. Every holiday park is individually rated based on risk and…”
Our classifier read this reply as a substantive response.
It promised: refund.
Support unhelpful
14 reports · 23% of complaintsrising since 2024-08“when making a claim they just pass you in to RSA and give you zero assistance.”
The company replied on 2023-06-01: “We’re sorry you’re not happy with the service provided by ourselves and our underwriter RSA. We have received your complaint and this will be reviewed. As highlighted in our documentation and on our…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Complete rigmarole at a time I could do without it.”
The company replied on 2023-07-14: “We’re really sorry you’ve not had the best experience during this difficult time Mrs Andrews. We do have to run through a new quote to update the risk details and for the policy to be reissued but…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“This year my insurance has increased by 45%”
The company replied on 2024-11-29: “Hi N Morris We’ve identified your policy based on the extra information supplied and we’re sorry you’re not happy with your renewal premium. We acknowledge that premiums have increased for owners on…”
Our classifier read this reply as a substantive response.
Warranty disputes
9 reports · 15% of complaintsfalling“when making a claim they just pass you in to RSA and give you zero assistance.”
The company replied on 2023-06-01: “We’re sorry you’re not happy with the service provided by ourselves and our underwriter RSA. We have received your complaint and this will be reviewed. As highlighted in our documentation and on our…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“They refuse to offer any help at all”
The company replied on 2024-04-18: “Dear Mr Carlyle. We're really sorry to hear you’re in this situation. It is a policy condition on our holiday caravan policies that you follow our winter weather precautions between the 1st November…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“they refused to payout in terms of policy.”
The company replied on 2026-03-24: “We’re sorry you’re not satisfied with the outcome of your claim Peter. Your complaint about your claim is being dealt with by our underwriters Intact. Leisuredays is a sister company of Caravan…”
Our classifier read this reply as a deflection.
Other
5 reports · 8% of complaintssteady“Scammers cant provide any assistance if you have a problem”
The company replied on 2024-08-16: “We're sorry to hear you remain unhappy with our service. We know you have had communication behind the scenes with us and our underwriters, Intact Insurance. Please email [email protected] if…”
Our classifier read this reply as a template response.
“in the last month I have had at least 6 reminders, possibly more, by letter, phone call/voicemail and text and it feels like harassment.”
The company replied on 2023-05-12: “Thank you for your feedback Catherine and we’re sorry that you feel like you’ve been harassed. We do contact customers before their renewal date to make sure they continue to have insurance cover to…”
Our classifier read this reply as a template response.
“they suddenly declare that my caravan is too old to insure”
The company replied on 2022-11-09: “We’re sorry we’re not able to renew your policy this year. Our underwriters have changed their acceptability on parks that are not fully connected to all mains facilities, especially where the units…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
4 reports · 7% of complaintssteady“this has not happened yet.”
The company replied on 2024-09-23: “Thanks for letting us know your policy documents have not arrived Mr Gordon. We did send them to you on September 10th and have tried to contact you today to explain this. We have sent them again and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“impossible to make a claim!”
The company replied on 2021-06-16: “We’re sorry for the delay in responding to your claim notification Susan. Our underwriters RSA are exceptionally busy but we can confirm that your email on June 8th 2021 has been received. The team…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“3 days later no email no letter”
The company replied on 2021-01-19: “Hi Marion, we've checked your records and the renewal confirmation was sent by email on August 26th. However, we have re-sent these by post and email today for you. We see there was a slight delay in…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Leisuredays Insurance with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.