Smart Home Charge: most-reported complaints
Automated analysis of 327 public Trustpilot reviews published 2025-09-25 to 2026-09-23. TrustScore 4.8 from 3,869 total reviews — see the Trustpilot page. Quick answer: is Smart Home Charge legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 16 complaints identified during the analysis period. Late delivery is the second most frequent issue, cited in 14 instances, while 11 reviewers mentioned receiving faulty products. Additionally, 9 complaints involved missed appointments by service staff.
How to reach Smart Home Charge
These are the contact details Smart Home Charge publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 03333449234, email [email protected], address Smart Home Charge, Peterborough, PE3 6SR, GB.
The company claimed its Trustpilot profile on 2020-03-04, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-23. Trustpilot ranks it 10 of 32 in Electric Vehicle Charging Station. We last checked this profile on 2026-09-24 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 3 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 13/12 Win £1000”, “E: 27/03 5pm (can close early) Ohme Smart Home EV Charger with Charge-m8 Worth up to £999”, “E: 10/05 5pm Win a voucher towards a smart home electric vehicle charger Worth £100.00 (discount)”.
Elsewhere: 4.7★ on Google (348 reviews)
TrustScore over time
4.8 → 4.8 across 14 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (46%, 4.3d) · 2026-08-15 (46%, 4.3d) · 2026-08-18 (46%, 4.3d) · 2026-08-21 (48%, 4.0d) · 2026-08-24 (48%, 4.0d) · 2026-08-27 (48%, 4.0d) · 2026-08-30 (46%, 4.0d) · 2026-09-02 (44%, 4.0d) · 2026-09-08 (44%, 4.0d) · 2026-09-11 (44%, 4.0d) · 2026-09-14 (44%, 4.0d) · 2026-09-17 (43%, 4.0d) · 2026-09-21 (41%, 4.0d) · 2026-09-24 (47%, 3.6d).
Severity: 16% of this company’s 50 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (145 reviews record both dates).
Measured reply time: across 83 negative reviews that received a public reply, the median wait was 1.6 days — the company profile reports an average of 4 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 83 company replies to negative reviews analysed, 71% engaged with the specific problem and 1% were generic templates.
Review provenance: 266 company-invited reviews in the recent window average 4.83★, while 25 organic (uninvited) reviews average 3.88★.
21% of its 249 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 32% of this company’s complaints vs a 29% median across 111 ranked companies in its sector.
Review velocity: 822 of this company’s 3,869 Trustpilot reviews (21%) were written in the last 12 months.
What are the most common complaints about Smart Home Charge?
Support unhelpful
16 reports · 32% of complaintsfalling“it was only operating at 50% capacity (16A instead of 32A) therefore taking twice as long”
1 reader marked this review helpful on Trustpilot.
“The installation was done in six hours, and at the end, the engineer did not ensure that the set-up of the app was completed.”
1 reader marked this review helpful on Trustpilot.
“original installation slot was cancelled an hour before it was due.”
Delivery late
14 reports · 28% of complaintsrising since 2026-06“providing an installation date after almost a month”
The company replied on 2026-01-07: “Hi Sunil, Thank you for your feedback. We understand that waiting for an installation can be frustrating, particularly when you’re keen to start using your EV charger. For clarity, your order was…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I got the installation 20 days after I made the order”
“The engineer installed the charger but the charger errored whenever i plugged my car in”
Faulty product
11 reports · 22% of complaintsfalling“it was only operating at 50% capacity (16A instead of 32A) therefore taking twice as long”
1 reader marked this review helpful on Trustpilot.
“original installation slot was cancelled an hour before it was due.”
“The engineer installed the charger but the charger errored whenever i plugged my car in”
Missed appointments
9 reports · 18% of complaintsrising since 2026-06“only to drop tools and walk off at 17:00 because his shift ended”
“original installation slot was cancelled an hour before it was due.”
“I got the installation 20 days after I made the order”
Other
6 reports · 12% of complaintssteady“Since when has upto 20 meters been too far for an EV charger installation?”
The company replied on 2026-09-23: “Thank you for your feedback. To clarify, a 16–20 metre cable run is entirely possible for an EV charger installation. I’m sorry our email made it sound as though the distance itself was a technical…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“we supposed we could get a £25 coupon for referral but we have not received it.”
The company replied on 2026-08-17: “Thank you for recommending us. We have checked our records and can confirm that your £25 Amazon voucher was issued. When you contacted us, our team obtained the original voucher code from the rewards…”
Our classifier read this reply as a substantive response.
“could not give me a quote desipte stating they are country wide”
The company replied on 2026-06-26: “Hi Steven, Thank you for your feedback, and we’re sorry for the frustration when trying to obtain a quote through our website. Just to clarify, this was not because we do not cover your location. We…”
Our classifier read this reply as a substantive response.
Support unreachable
4 reports · 8% of complaintsfalling“only to drop tools and walk off at 17:00 because his shift ended”
“they become slow and difficult to reach.”
The company replied on 2026-09-23: “Hi Johniel, I’m sorry we took too long to respond after you reported the problem. The charger was working over Wi-Fi, but you had paid for a wired ethernet connection, and that should be working too.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“They emailed me with a followup question which I responded to, and then nothing until I prompted them by email maybe 10 days later.”
Compare Smart Home Charge with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.