Simons: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2020-06-24 to 2026-09-02. TrustScore 2.7 from 133 total reviews — see the Trustpilot page. Quick answer: is Simons legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that Simons' support is unhelpful, citing instances where shipped items were much too large. Delivery failures are another frequent complaint, with customers noting unexpected order cancellations and missing items. Additionally, some reviewers mention receiving faulty products that are not usable, while others express frustration with late deliveries and prolonged order status updates.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: SIMONS HOLDINGS LIMITED (no. 15229651), active, incorporated 2023 (2.9 years); next accounts due 2027-09-30, last accounts filed 2026-08-12. 1 current officer; 4 filings in the last 12 months (12 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 81 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “SimonSeeks: Boost your income discussion”, “SimonSeeks.com - get paid for your holiday reviews?”, “Paul Simons- Mis Leading Customers- Be Careful”.
Severity: 8% of this company’s 61 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.7 days between the experience and publishing their negative review (52 reviews record both dates).
Sector benchmark: support unhelpful makes up 23% of this company’s complaints vs a 18% median across 164 ranked companies in its sector.
Review velocity: 28 of this company’s 133 Trustpilot reviews (21%) were written in the last 12 months.
What are the most common complaints about Simons?
Support unhelpful
14 reports · 23% of complaintsfalling“what Simons shipped to me were much too large”
1 reader marked this review helpful on Trustpilot.
“item was in terrible condition—clearly a returned product with visible damage.”
1 reader marked this review helpful on Trustpilot.
“Delivered my purchase to the wrong address.”
Delivery failed
13 reports · 21% of complaintsrising since 2024-12“And at 22:30 I received a email with a order cancelation...I did cancel anything and the other reason it’s because they don’t have the items”
1 reader marked this review helpful on Trustpilot.
“After 12 days without an update, they just send me an email saying my order was canceled! No explanation, no compensation!”
1 reader marked this review helpful on Trustpilot.
“it never showed up, and Simon's is dragging their feet to send me a refund”
1 reader marked this review helpful on Trustpilot.
Faulty product
12 reports · 20% of complaintsrising since 2024-12“some of there items should not be sold if products are not usable”
1 reader marked this review helpful on Trustpilot.
“item was in terrible condition—clearly a returned product with visible damage.”
1 reader marked this review helpful on Trustpilot.
“I only used a clip for 3 weeks and it already broke”
1 reader marked this review helpful on Trustpilot.
Delivery late
8 reports · 13% of complaintsfalling“My order status has been “in progress” for the past 7 days and based on what I’ve read so far it’s likely to be cancelled”
1 reader marked this review helpful on Trustpilot.
“Its been 4 weeks and Have heard nothing.”
“They use an unreliable courier”
Other
6 reports · 10% of complaintsrising since 2024-12“They regularly at times cancel your order after placing it online.”
2 readers marked this review helpful on Trustpilot.
“I shop occasionally at Simons, but find the lower priced clothing, not big enough and I’m not overweight.”
1 reader marked this review helpful on Trustpilot.
“now they are charging a restocking fee per item returned. I lost trust in this company”
Support unreachable
6 reports · 10% of complaintsrising since 2024-12“my funds are tied up at Simon at least for another 2 months”
1 reader marked this review helpful on Trustpilot.
“It took me 3 emails and 5 hours on calls (45-70 min) holds to get ahold of them only to find out that they are unable to fix the problem?!!!”
1 reader marked this review helpful on Trustpilot.
“No customer service available, at all. My rewards amount disappeared from my account for no reason and they have not answered email, phone, chat, social media, anything.”
1 reader marked this review helpful on Trustpilot.
Compare Simons with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-10.