Prince Visa Service: most-reported complaints
Automated analysis of 223 public Trustpilot reviews published 2015-05-27 to 2026-09-19. TrustScore 4.9 from 1,273 total reviews — see the Trustpilot page. Quick answer: is Prince Visa Service legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report unhelpful support and poor core service, with each issue accounting for 33% of the 15 identified complaints. Other frequent concerns include services not matching their description and overcharging, both cited in 20% of the complaints. These issues were noted across 223 reviews analyzed between May 2015 and September 2026. No clear trend could be established for these specific complaints due to the limited number of reviews.
How to reach Prince Visa Service
These are the contact details Prince Visa Service publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 02077301207, email [email protected], address Suite 4.07, 83 Victoria Street, London, SW1H 0HW, GB.
The company claimed its Trustpilot profile on 2015-05-12, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-19. Trustpilot ranks it 2 of 25 in Visa Consultant. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (334 reviews)
TrustScore over time
5.0 → 4.9 across 6 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-31 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-21 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
Review provenance: 22 company-invited reviews in the recent window average 4.95★, while 185 organic (uninvited) reviews average 4.97★.
44% of its 204 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 33% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 106 of this company’s 1,273 Trustpilot reviews (8%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Prince Visa Service?
Support unhelpful
5 reports · 33% of complaints“instead of trying to calm me o listen to me this person told me it wasn't her problem”
“What a duplicate of effort.”
“Delayed appointment for biometrics, causing a delay on the visa and me having to change flights.”
Poor core service
5 reports · 33% of complaints“instead of trying to calm me o listen to me this person told me it wasn't her problem”
“What a duplicate of effort.”
“Delayed appointment for biometrics, causing a delay on the visa and me having to change flights.”
Not as described
3 reports · 20% of complaints“I lost my flights, prepaid accommodation, and my friends wedding since I did not receive my visa on time”
The company replied on 2024-08-16: “Hi Chaimae, Your review is not only concerning but strange. You opted for an appointment which was provided. You paid for an appointment which was provided. If an embassy decides not to give you a…”
Our classifier read this reply as a deflection.
“application form what he provided to us hadn’t for the same country where we taken an appointment”
The company replied on 2023-02-07: “Dear Sir, We are disappointed that you are first negative review in the past 4 years. The service offered was an APPOINTMENT ONLY service and that is exactly what was provided. In a climate when the…”
Our classifier read this reply as a deflection.
“Nearly a week was wasted after which I was told that my application could not be processed!”
The company replied on 2018-12-12: “Hi - Thank you for reviewing our service. I'm sorry to hear that your experience has not been satisfactory this time around. I have fully audited this case and can see that you were requested for…”
Our classifier read this reply as a deflection.
Overcharging
3 reports · 20% of complaints“Their incompetence cost me over £1000 in flight ticket due to having to buy new flight tickets.”
The company replied on 2026-09-19: “Dear Ms RJ, We are sorry that you found this experience stressful. However, we firmly reject the allegations that Prince Visa Service acted dishonestly or incompetently. You were due to travel…”
Our classifier read this reply as a deflection.
“I lost my flights, prepaid accommodation, and my friends wedding since I did not receive my visa on time”
The company replied on 2024-08-16: “Hi Chaimae, Your review is not only concerning but strange. You opted for an appointment which was provided. You paid for an appointment which was provided. If an embassy decides not to give you a…”
Our classifier read this reply as a deflection.
“they charge £100 which I find it too much”
The company replied on 2019-04-05: “Dear Sir, Thank you for your review. Unfortunately, the events stated are not factually correct. 13/3 - We requested a Birth Certificate. 18/3 - You provided ID card - we advised you it is not…”
Our classifier read this reply as a deflection.
Misleading pricing
2 reports · 13% of complaints“They refused to refund my payment.”
The company replied on 2023-08-18: “Hi Rachna, We are very sad to see our first negative review for a very long time. It is dissapointing that you have failed to discuss with us prior to posting. You applied for a visa and we, in turn…”
Our classifier read this reply as a deflection.
“I only question the value for money. 75% of our holiday spend was on the visa”
The company replied on 2015-06-01: “Thanks for the review Femi - 3 stars.. not fair :( - thats the reason it was smooth and pain free :) - We are one of the few agencies in the whole of UK that can guarantee UAE visas in less than 24…”
Our classifier read this reply as a template response.
Compare Prince Visa Service with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.