FEVO: most-reported complaints
- Complaints in recent reviews
- 60% of 25 recent reviews analysed
- Most-reported issue
- Support unreachable 33% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 2.4 from 25 total reviews
- Review window analysed
- 2023-03-22 to 2026-11-11 25 reviews
- Sector
- Other sectors
Automated analysis of 25 public Trustpilot reviews published 2023-03-22 to 2026-11-11. TrustScore 2.4 from 25 total reviews — see the Trustpilot page. Quick answer: is FEVO legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, accounting for 33% of the 15 identified complaints. Refunds are frequently refused, making up 27% of the issues, while delivery failures are also cited by 27% of complainers. Additionally, 20% of reviewers describe support interactions as unhelpful. No clear trend can be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about FEVO?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unreachable | 33% | 5 | ||
| Refund refused | 27% | 4 | ||
| Delivery failed | 27% | 4 | ||
| Support unhelpful | 20% | 3 | ||
| Not as described | 13% | 2 | ||
| Billing errors | 13% | 2 |
Support unreachable
5 reports · 33% of complaints“No receipt or confirmation received, but my $390 was readily accepted. 4 tries trying to reach their customer service”
1 reader marked this review helpful on Trustpilot.
“No email available. To enter your phone number for a call back requires you to verify a code, by the time you get the code it is expired.”
1 reader marked this review helpful on Trustpilot.
“They have no customer service number to call, only an email address to let them know you’re having an issue.”
Refund refused
4 reports · 27% of complaints“They charged me twice and refused to cancel the duplicate charge.”
“I was placed in the wrong seats. No way to change the tickets or get a refund.”
“They have never refunded me for the match that got cancelled.”
Delivery failed
4 reports · 27% of complaints“the tickets have not been provided.”
“I paid Fevo.com for a ticket to a NASCAR race and never got the ticket.”
“I have not received my tickets”
Support unhelpful
3 reports · 20% of complaints“Unfortunately, the experience has been nothing short of discriminatory and infuriating.”
“Zack and the social media team were not helpful”
“They have never refunded me for the match that got cancelled.”
Not as described
2 reports · 13% of complaints“Unfortunately, the experience has been nothing short of discriminatory and infuriating.”
“I was placed in the wrong seats. No way to change the tickets or get a refund.”
Billing errors
2 reports · 13% of complaints“No receipt or confirmation received, but my $390 was readily accepted. 4 tries trying to reach their customer service”
1 reader marked this review helpful on Trustpilot.
“They charged me twice and refused to cancel the duplicate charge.”
How to reach FEVO
These are the contact details FEVO publishes on its Trustpilot profile, as of our last check on 2026-11-11 — it publishes no phone number there, email [email protected], address 12 Little W 12th St., New York City, 10014, US.
The company claimed its Trustpilot profile on 2023-08-25. We last checked this profile on 2026-11-11 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: FEVO LIMITED (no. 12499559), active, incorporated 2020 (6.6 years); next accounts due 2026-12-31, last accounts filed 2025-12-18. 1 current officer (2 on record historically), 1 resignation in the last 24 months; 5 filings in the last 12 months (19 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.
Elsewhere: 4.7★ on Google (1,313 reviews, as of November 2026) — a 2.3-star gap between its Trustpilot and Google scores.
TrustScore over time
2.4 → 2.4 across 4 census measurements since 2026-09-30. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 4 dated readings
2026-09-30 (0%, 0.0d) · 2026-10-03 (0%, 0.0d) · 2026-11-02 (0%, 0.0d) · 2026-11-11 (0%, 0.0d).
What their policy promises
complaint process: Cookie Consent Manager
“You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager.”
complaint process: Cookie Consent Manager
“The Cookie Consent Manager can be found in the notification banner on our website.”
complaint process: web browser controls
“You may also set or amend your web browser controls to accept or refuse cookies.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-10-30.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-10-19.
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Sector benchmark: support unreachable makes up 33% of this company’s complaints vs a 18% median across 317 ranked companies in its sector.
Review velocity: 9 of this company’s 25 Trustpilot reviews (36%) were written in the last 12 months.
Other UK companies with evidenced “Support unreachable” complaints
- FIFACOIN (now M8X)
- Fifeproperties
- Finamply
- First2Protect
- FirstMortgage
- FirstPort
- FiveM
- Fleximize
- Flight Centre UK
- Fluro
See all companies by issue: Support unreachable · Refund refused · Delivery failed · Support unhelpful · Not as described · Billing errors · Sector table: Other sectors in the UK
Compare FEVO with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-11.