ElevenLabs: most-reported complaints
- Complaints in recent reviews
- 57% of 172 recent reviews analysed
- Most-reported issue
- Faulty product 26% of complaints
- Company replies
- 10% of negative reviews, typically within 3 days
- TrustScore
- 2.9 from 1,241 total reviews
- Review window analysed
- 2026-07-23 to 2026-11-10 172 reviews
- Sector
- Telecoms & IT
Automated analysis of 172 public Trustpilot reviews published 2026-07-23 to 2026-11-10. TrustScore 2.9 from 1,241 total reviews — see the Trustpilot page. Quick answer: is ElevenLabs legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 26% of complaints and showed a falling trend. Billing errors and unreachable support were also frequent concerns, each representing 21% of complaints and showing a rising trend. Overcharging was another common issue, cited in 19% of complaints with a rising trend.
What are the most common complaints about ElevenLabs?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Faulty product | 26% | 26 | falling | |
| Billing errors | 21% | 21 | rising since 2026-11 | |
| Support unreachable | 21% | 21 | rising since 2026-11 | |
| Overcharging | 19% | 19 | rising since 2026-11 | |
| Support unhelpful | 19% | 19 | falling | |
| Account/app problems | 17% | 17 | rising since 2026-11 |
Faulty product
26 reports · 26% of complaints“I never received a response.”
1 reader marked this review helpful on Trustpilot.
“Product hallucinated extra pages on export.”
1 reader marked this review helpful on Trustpilot.
“Lots of glitches and credits fly out the window if you click the wrong thing.”
1 reader marked this review helpful on Trustpilot.
Billing errors
21 reports · 21% of complaints“$15,135 in unauthorized charges in just a few days.”
2 readers marked this review helpful on Trustpilot.
“suddenly charged $328.90 USD for a Scale subscription that I never purchased”
2 readers marked this review helpful on Trustpilot.
“After admitting the account was hacked, they kept trying to charge my card — roughly $3,000. Payment failed.”
2 readers marked this review helpful on Trustpilot.
Support unreachable
21 reports · 21% of complaints“$15,135 in unauthorized charges in just a few days.”
2 readers marked this review helpful on Trustpilot.
“Being unable to access your account is frustrating enough.”
2 readers marked this review helpful on Trustpilot.
“I have only been able to talk to chatbots, there are no humans at all so when things go bad you are stuck for months on end.”
2 readers marked this review helpful on Trustpilot.
Overcharging
19 reports · 19% of complaints“THEY RE-SUBCRIBED ME AND STOLE MY MONEY.”
2 readers marked this review helpful on Trustpilot.
“their official customer support form doesn't even work! So not only do they take away credits from paying customers”
2 readers marked this review helpful on Trustpilot.
“My basic subscription 40 dollars jumped to 400 dollars without my consent or imput.”
2 readers marked this review helpful on Trustpilot.
Support unhelpful
19 reports · 19% of complaints“THEY RE-SUBCRIBED ME AND STOLE MY MONEY.”
2 readers marked this review helpful on Trustpilot.
“After admitting the account was hacked, they kept trying to charge my card — roughly $3,000. Payment failed.”
2 readers marked this review helpful on Trustpilot.
“refuses to help you and refuses to let you speak to a human”
1 reader marked this review helpful on Trustpilot.
Account/app problems
17 reports · 17% of complaints“$15,135 in unauthorized charges in just a few days.”
2 readers marked this review helpful on Trustpilot.
“Being unable to access your account is frustrating enough.”
2 readers marked this review helpful on Trustpilot.
“I have only been able to talk to chatbots, there are no humans at all so when things go bad you are stuck for months on end.”
2 readers marked this review helpful on Trustpilot.
How to reach ElevenLabs
These are the contact details ElevenLabs publishes on its Trustpilot profile, as of our last check on 2026-11-10 — it publishes no phone number there, email [email protected], address 169 Madison Ave, #2484, New York, 10016, US.
The company claimed its Trustpilot profile on 2023-09-24, uses Trustpilot’s paid features, and last replied to a negative review on 2026-10-02. Trustpilot ranks it 323 of 349 in Software Company. We last checked this profile on 2026-11-10 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.2★ on Google (9 reviews, as of November 2026)
TrustScore over time
3.1 → 2.9 across 13 census measurements since 2026-10-05. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 13 dated readings
2026-10-05 (13%, 2.5d) · 2026-10-08 (13%, 2.5d) · 2026-10-11 (13%, 2.5d) · 2026-10-14 (13%, 2.5d) · 2026-10-17 (13%, 2.5d) · 2026-10-20 (12%, 2.5d) · 2026-10-23 (12%, 2.5d) · 2026-10-26 (12%, 2.5d) · 2026-10-29 (12%, 2.5d) · 2026-11-01 (10%, 2.9d) · 2026-11-04 (10%, 2.9d) · 2026-11-07 (10%, 2.9d) · 2026-11-10 (10%, 2.9d).
Severity: 38% of this company’s 98 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.0 days between the experience and publishing their negative review (100 reviews record both dates).
Review provenance: 60 company-invited reviews in the recent window average 4.95★, while 112 organic (uninvited) reviews average 1.49★.
62% of its 68 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 26% of this company’s complaints vs a 29% median across 43 ranked companies in its sector.
Review velocity: 519 of this company’s 1,241 Trustpilot reviews (42%) were written in the last 12 months.
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See all companies by issue: Faulty product · Billing errors · Support unreachable · Overcharging · Support unhelpful · Account/app problems · Sector table: Telecoms & IT in the UK
Compare ElevenLabs with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-10.