WaterCoolersDirect.com (The WCD Group): most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2022-10-10 to 2026-02-24. TrustScore 2.3 from 750 total reviews — see the Trustpilot page. Quick answer: is WaterCoolersDirect.com (The WCD Group) legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, with 21 out of 45 complaints citing late arrivals. Support issues are also frequent, as 17 reviewers found the company unreachable and 13 described the support as unhelpful. Additionally, 10 complaints involved failed deliveries. The trend for support unreachability is rising, while support helpfulness is falling, but trends for delivery issues remain flat.
How to reach WaterCoolersDirect.com (The WCD Group)
These are the contact details WaterCoolersDirect.com (The WCD Group) publishes on its Trustpilot profile, as of our last check on 2026-09-26 — phone 0800 731 1491, email [email protected], address WaterCoolersDirect.com, Clearview House, 24 Bamel Way, Gloucester Business Park Gloucester, Gloucester, GL3 4BH.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2014-07-30. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Severity: 24% of this company’s 45 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 14.7 days between the experience and publishing their negative review (46 reviews record both dates).
Review provenance: 61 company-invited reviews in the recent window average 3.41★, while 39 organic (uninvited) reviews average 3.03★.
35% of its 51 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 47% of this company’s complaints vs a 24% median across 53 ranked companies in its sector.
Review velocity: 1 of this company’s 750 Trustpilot reviews (0%) were written in the last 12 months.
What are the most common complaints about WaterCoolersDirect.com (The WCD Group)?
Delivery late
21 reports · 47% of complaintssteady“chasing an order for over 5 weeks with little to no response every time”
“we've been waiting 6 weeks since ordering and we still don't have an installed water cooler”
“It’s been over 10 days since I placed my order, and it still hasn’t been dispatched.”
Support unreachable
17 reports · 38% of complaintsrising since 2024-02“noone answers the phone or responds to emails”
“never received it, but did keep receiving emails chasing for payment”
“FIVE MONTHS waiting for them to fix our boiler”
Support unhelpful
13 reports · 29% of complaintsfalling“we've been waiting 6 weeks since ordering and we still don't have an installed water cooler”
“Don't have engineer availability for warranty call outs. Estimated 2 months to fix their faulty tap.”
The company replied on 2023-09-14: “Good Morning Madison, My sincere apology you've experienced this issue. Someone will be in touch very shortly to discuss this review with you. Hope we can work with you to resolve this. Best Regards…”
Our classifier read this reply as a template response.
“My item was not delivered, it appeared that the 'warehouse' neglected to put the correct delivery address”
Delivery failed
10 reports · 22% of complaintssteady“noone answers the phone or responds to emails”
“never received it, but did keep receiving emails chasing for payment”
“incorrect delivery made but payment taken”
Faulty product
7 reports · 16% of complaintsrising since 2024-02“Don't have engineer availability for warranty call outs. Estimated 2 months to fix their faulty tap.”
The company replied on 2023-09-14: “Good Morning Madison, My sincere apology you've experienced this issue. Someone will be in touch very shortly to discuss this review with you. Hope we can work with you to resolve this. Best Regards…”
Our classifier read this reply as a template response.
“Item arrived faulty out of the box. Trying to charge us £100+VAT to send an engineer out to fix it.”
“Sell faulty products then ignore emails.”
Not as described
3 reports · 7% of complaintsfalling“I ordered one style of Mains water Plumbed and got sent Bottled Water Coolers.”
“Photos on the website shown taps which were horizontal push based rather push down from the top.”
The company replied on 2023-03-22: “Good Afternoon Sheikh, Thank you for bringing this feedback to our attention. My sincere apologies you encountered this issue. Either myself or one of our Account Managers will be in touch shortly,…”
Our classifier read this reply as a template response.
“I ask for white colour and only yesterday I found out to be OFF white”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-24.