CheapOair.com: most-reported complaints
Automated analysis of 796 public Trustpilot reviews published 2026-06-16 to 2026-09-23. TrustScore 4.1 from 36,266 total reviews — see the Trustpilot page. Quick answer: is CheapOair.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 78 complaints noting difficulties in resolving issues such as name corrections. Overcharging is the second most frequent concern, cited in 63 reviews where customers claimed they were billed extra or had prices changed automatically. Additionally, 60 reviewers described misleading pricing, specifically mentioning promises of full refunds that were not honored. Other issues, including delays in receiving information, were reported in 34 cases.
How to reach CheapOair.com
These are the contact details CheapOair.com publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 1-646-738-4820, email [email protected], address 137 W. 25th st, 11th floor, New York, 10001, US.
The company claimed its Trustpilot profile on 2014-05-12, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 161 of 199 in Travel Agency. We last checked this profile on 2026-09-23 and found 30 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.6★ App Store (849)
TrustScore over time
4.1 → 4.1 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.3d) · 2026-08-24 (99%, 0.3d) · 2026-08-27 (100%, 0.3d) · 2026-09-01 (100%, 0.3d) · 2026-09-04 (100%, 0.3d) · 2026-09-07 (99%, 0.3d) · 2026-09-11 (100%, 0.3d) · 2026-09-14 (99%, 0.3d) · 2026-09-17 (100%, 0.3d) · 2026-09-20 (100%, 0.3d) · 2026-09-23 (100%, 0.3d).
Severity: 32% of this company’s 269 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2026, 82% of 81 one-to-three-star reviews were 1★; in September 2026, 68% of 71.
Counted from July 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (677 reviews record both dates).
Measured reply time: across 673 negative reviews that received a public reply, the median wait was 0.4 days — the company profile reports an average of under a day.
Reply quality: of 673 company replies to negative reviews analysed, 15% engaged with the specific problem and 63% were generic templates.
Review provenance: 615 company-invited reviews in the recent window average 4.24★, while 49 organic (uninvited) reviews average 1.27★.
63% of its 434 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 29% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 5,362 of this company’s 36,266 Trustpilot reviews (15%) were written in the last 12 months.
What are the most common complaints about CheapOair.com?
Support unhelpful
78 reports · 29% of complaintssteady“Unfortunately as I have several times contact them and four times sent my passport photo they haven't modified the misspelling and every time tell we have requested the airline ti modify your details but they haven't ans”
The company replied on 2026-08-07: “Unable to validate reservation for review. This is not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“hard to get essential, a bad chat bot”
The company replied on 2026-08-04: “We sincerely apologize for the frustrating experience you've had with our website. We understand your concerns about its usability, the presence of pop-ups, and the perceived irrelevance of some…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“they refused to cancel my trip”
The company replied on 2026-09-08: “Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Overcharging
63 reports · 23% of complaintssteady“it charged me extra and they manipulate the customer shows something and changes the things automatically”
The company replied on 2026-07-27: “Unable to validate reservation for review. In order to address your concern, we need to know what the issues are. This is not the kind of experience we want anyone to have. We take this seriously and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“illegal charges on my credit card, after I booked my flight”
The company replied on 2026-08-10: “Unable to validate the review or reservation to address it. However, we can say that the travel insurance is for medical emergencies, lost or delayed bags, and airline cancellations. It is not for a…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“They refuse to let me talk to a manager pretty much refused to even let me pick any other choices”
The company replied on 2026-08-10: “Unable to validate reservation for review. It sounds as though, you purchased a BASIC ECONOMY fare which is the most restrictive and does not allow for changes or refunds per airline rules. We regret…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Misleading pricing
60 reports · 22% of complaintssteady“I was told that my reservation was cancelled with no fees and that I would get a full refund”
The company replied on 2026-09-08: “Thank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet your expectations, that’s never what we aim for. If you're open to it, please contact us at…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“deducted almost $400 from my account for insurance and travel assist — options I had not selected”
The company replied on 2026-09-08: “We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Cheapoair decided that they wanted to haggle an extra $100 cancellation fee out of me”
The company replied on 2026-08-10: “Unable to valid reservation for review. We’re very sorry to hear about your interaction with our support team. That’s not the kind of experience we want anyone to have. We take this seriously and…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Other
34 reports · 13% of complaintssteady“Getting information sent to be two days after the flight was canceled”
The company replied on 2026-08-04: “We’re very sorry to hear about your experience. That’s not the kind of feedback we want anyone to have. We take this seriously and would love a chance to look into your concerns. Please reach out to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“the agent didn’t mention that there is layover of 18 hours in London”
The company replied on 2026-07-20: “Please contact Cheapoair for assistance. There may not have been another flight option for KLM airlines to your final destination. Please reach our support team at 646-738-4820 or chat with an agent…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I had to spend extra money to choose my seats anyway so I don't think really saved anything”
The company replied on 2026-06-30: “Thank you for you feedback. Pre-paid seat assignments are controlled by the airline, not by the travel agency. We regret your experience was not satisfactory and we appreciate your feedback as we are…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Billing errors
31 reports · 12% of complaintssteady“deducted almost $400 from my account for insurance and travel assist — options I had not selected”
The company replied on 2026-09-08: “We’re really sorry to hear about your experience and appreciate you bringing it to our attention. This is not the kind of feedback we usually receive. We value your input and are always striving to…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“illegal charges on my credit card, after I booked my flight”
The company replied on 2026-08-10: “Unable to validate the review or reservation to address it. However, we can say that the travel insurance is for medical emergencies, lost or delayed bags, and airline cancellations. It is not for a…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“you never cancelled the charged from frontier air of course you can’t get hold of a person to talk to them”
The company replied on 2026-07-31: “We have reviewed the reservation and see that this was booked online. Once the booking is confirmed and submitted the website does not change any information. The customer booked an "alternate date"…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Support unreachable
23 reports · 9% of complaintssteady“been bounced from agent to agent with no result”
The company replied on 2026-08-07: “Unable to validate reservation for review. This is not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“left me on hold for 2hours plus and nothing was done.”
The company replied on 2026-08-04: “We are truly sorry to hear about this incredibly frustrating experience. This is certainly not the standard of service we aim to provide, and we understand your disappointment and anger. We are…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“you never cancelled the charged from frontier air of course you can’t get hold of a person to talk to them”
The company replied on 2026-07-31: “We have reviewed the reservation and see that this was booked online. Once the booking is confirmed and submitted the website does not change any information. The customer booked an "alternate date"…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Compare CheapOair.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.