Finset Ltd: most-reported complaints
Automated analysis of 245 public Trustpilot reviews published 2021-03-17 to 2026-09-02. TrustScore 4.9 from 1,215 total reviews — see the Trustpilot page. Quick answer: is Finset Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 58% of the 12 complaints identified across 245 reviews. Specific issues include staff sending incorrect information to lenders, issuing wrong contracts multiple times, and causing customers to pay excessive deposits. A trend cannot be established for this issue as there are not enough reviews to determine a pattern.
How to reach Finset Ltd
These are the contact details Finset Ltd publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +44 (0) 1245 967 999, email [email protected], address 64 - 66 Burgundy Court, Chelmsford, CM2 6JY, GB.
The company claimed its Trustpilot profile on 2020-07-27, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-26. Trustpilot ranks it 26 of 99 in Finance Broker. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: FINSET LIMITED (no. 12595905), active, incorporated 2020 (6.3 years); next accounts due 2026-12-31, last accounts filed 2025-07-16. 2 current officers (9 on record historically), 5 resignations in the last 24 months; 6 filings in the last 12 months (53 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 3 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 31/01 Win Norwegian Knitting Designs By Margaretha Finseth”, “E: 28/02 Win Norwegian Knitting Designs A Collection From Some Of Norway's Leading Knitting ...”, “E: 02/08 11pm win yarns and knitting books”.
Elsewhere: 4.1★ on Google (17 reviews)
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 1.4d) · 2026-08-15 (100%, 1.4d) · 2026-08-18 (83%, 1.4d) · 2026-08-21 (100%, 1.0d) · 2026-08-24 (100%, 1.0d) · 2026-08-27 (100%, 1.1d) · 2026-08-31 (100%, 1.1d) · 2026-09-03 (100%, 1.1d) · 2026-09-08 (100%, 1.1d) · 2026-09-12 (100%, 1.1d) · 2026-09-15 (100%, 1.1d) · 2026-09-18 (100%, 1.1d) · 2026-09-21 (100%, 1.1d) · 2026-09-24 (100%, 1.1d).
What their policy promises
complaint process: 48 working hours
“We will aim to come back to you within 48 working hours of receiving your complaint.”
complaint process: 3 days
“If we are able to investigate and resolve your complaint within 3 days, you will receive a summary resolution response from ourselves”
complaint process: 8 weeks
“In the event our investigations take longer than 3 days, we will issue you a Final Response within the 8-week timescale.”
complaint process: 48 hours
“All communication received will be acknowledged within 48 hours, as per DISP 1.6.1.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
18% of its 245 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 58% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 451 of this company’s 1,215 Trustpilot reviews (37%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Finset Ltd?
Support unhelpful
7 reports · 58% of complaints“Sent the lender wrong information which resulted in the contract having to be re-done,sent me the wrong contract twice,I ended up paying to much of a deposit”
The company replied on 2026-06-01: “Dear Mr Harris, I have tried calling to discuss this with you. I am very sorry to hear of the issues you have experienced. We are currently carrying out a full investigation to ascertain where we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“They have smashed my credit score because of the multiple hard searches”
The company replied on 2026-03-30: “Hi Lewis, I hope that you are well, my name is Graham and I am the CEO of Finset. I am sorry to hear you have had a disappointing experience. At Finset we pride ourselves on exceptional customer…”
Our classifier read this reply as a deflection.
“Different answers and instructions from different employees.”
The company replied on 2026-08-26: “Thank you for taking the time to speak to me today. We are never happy when we receive a review that is anything other than 5 stars and we are always keen to find out what more we could have done and…”
Our classifier read this reply as a deflection.
Compare Finset Ltd with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.