Sharemoney: most-reported complaints
Automated analysis of 254 public Trustpilot reviews published 2024-06-11 to 2026-09-01. TrustScore 4.7 from 4,279 total reviews — see the Trustpilot page. Quick answer: is Sharemoney legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with other matters, such as delayed funds, which account for 33% of the 52 complaints identified. Billing errors, including missing transaction deposits, are the second most common concern at 21% of complaints. Additionally, 14% of complaints cite unhelpful support and another 14% mention account or app problems, such as double charges.
How to reach Sharemoney
These are the contact details Sharemoney publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (866) 819-0119, email [email protected], address 580 Sylvan Avenue, Suite LL-A, Englewood Cliffs, 07632, US.
The company claimed its Trustpilot profile on 2014-06-11, uses Trustpilot’s paid features, and last replied to a negative review on 2026-04-22. Trustpilot ranks it 7 of 31 in Money Transfer Service. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.4★ on Google (0 reviews)
TrustScore over time
4.7 → 4.7 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (83%, 3.0d) · 2026-08-24 (83%, 3.0d) · 2026-08-27 (83%, 3.0d) · 2026-08-30 (100%, 3.0d) · 2026-09-02 (100%, 3.0d) · 2026-09-08 (100%, 3.0d) · 2026-09-11 (100%, 3.0d) · 2026-09-14 (100%, 3.0d) · 2026-09-24 (100%, 3.0d).
Severity: 15% of this company’s 52 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.3 days between the experience and publishing their negative review (108 reviews record both dates).
Measured reply time: across 344 negative reviews that received a public reply, the median wait was 2.4 days — the company profile reports an average of 3 days.
Reply quality: of 344 company replies to negative reviews analysed, 28% engaged with the specific problem and 33% were generic templates.
33% of its 199 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 33% of this company’s complaints vs a 20% median across 148 ranked companies in its sector.
Review velocity: 180 of this company’s 4,279 Trustpilot reviews (4%) were written in the last 12 months.
What are the most common complaints about Sharemoney?
Other
17 reports · 33% of complaintsrising since 2025-12“funds always become delayed”
The company replied on 2024-08-09: “We appreciate your feedback Milton. Your transaction was completed during the availability time on your receipt, the payout notice is not always real time. If you have any questions about our payout…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“ITS BEEN A WHILE NOW AND NOW MY RECEIVER FROM PHILIPPINES CANT GET THE MONEY BECAUSE ITS ERROR”
The company replied on 2025-02-05: “We appreciate your feedback. We are sorry you didn't have a good experience with us. The payout notice is not always real time. Delays may occur due to factors like the need for verification or the…”
Our classifier read this reply as a template response.
“they declined customer with no futher explanation.”
The company replied on 2026-03-31: “Hello, Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you’ve encountered. It appears there may be some confusion, as this platform is not affiliated…”
Our classifier read this reply as a deflection.
Billing errors
11 reports · 21% of complaintsrising since 2025-12“Haven't gotten my transaction deposited on my account”
The company replied on 2024-08-09: “Hi Junior. Delays may occur due to factors like the need for verification or the payer's operating hours. As a beneficiary we're unable to obtain your transaction's details and share additional…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“There was 22 usd differece. I sent 320 but the recived amount was 298”
The company replied on 2026-08-28: “Hi Alem, thank you for bringing this to our attention, and we're sorry for the discrepancy. This is already being investigated with our payer abroad, and our customer service team will follow up with…”
“screwed me out of about 17615 pesos”
The company replied on 2026-03-31: “Thank you for sharing your feedback. We can see that additional information was requested of you privately to investigate this matter. We look forward to clarifying this for you as soon as possible.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Support unhelpful
7 reports · 14% of complaintsfalling“every time I call same excuses the have difficult technical issues, especially when you send a big amount”
The company replied on 2024-08-09: “We welcome your feedback, Jorge. Your transaction is completed within the time available on your receipt and withdrawal notifications are not always real-time. You can always count on our 24/7…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Recipient never received the money sent, no alert, no money on the bank account.”
The company replied on 2025-02-14: “Thank you for your feedback. We're sorry to hear you didn't have a positive experience with our service. Delays may occur during payout, and we would be more than happy to look into your particular…”
Our classifier read this reply as a template response.
“its been more than a week now i havent got the money”
The company replied on 2024-06-17: “Thank you for your feedback. Delays may occur due to factors such as required verification or the payer's business hours. Unfortunately, as the receiver we do not have access to your transaction…”
Our classifier read this reply as a deflection.
Account/app problems
7 reports · 14% of complaintssteady“I encountered a double charge in my account for one remittance.”
The company replied on 2025-02-21: “Thank you for your feedback. We are very sorry for any misunderstandings and any inconvenience this may have caused you. We also wanted to let you know that we've written to you privately. Please…”
Our classifier read this reply as a template response.
“Two months ago you stopped sending confirmation emails.”
The company replied on 2026-04-22: “Thank you for you feedback Gary. We are sorry to hear about the ongoing issue with not receiving your confirmation emails. To help ensure nothing is being missed, we kindly ask that you check all…”
Our classifier read this reply as a template response.
“They keep asking me to prove my income over and over.”
The company replied on 2025-07-10: “Thank you for your feedback. For security and policy compliance purposes, there may be times when we need to ask for additional information from you. This process is in place to help protect your…”
Our classifier read this reply as a template response.
Delivery late
3 reports · 6% of complaintssteady“MONEY WAS SENT 2 DAYS AGO AND HAS STILL NOT BEEN DELIVERED”
The company replied on 2024-07-03: “We appreciate your review. We can see additional information was requested to you privately in order to investigate this matter. We look forward to clarifying this for you as soon as possible.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“I sent money almost 2 weeks ago from the US to Cape Verde. To date, my fiancé has not received the money.”
The company replied on 2025-08-25: “Hi Lynette, thank you for sharing your experience with us. Our team has been closely working on your case, and it appears that our payer abroad has identified the issue that prevented your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“The delivery time was too long.”
The company replied on 2026-02-12: “We appreciate your feedback Esther. Your transaction was completed during the availability time on your receipt, the payout notice is not always real time. If you have any questions about our payout…”
Our classifier read this reply as a deflection.
Support unreachable
2 reports · 4% of complaintsfalling“The email codes supposedly sent never showed up. I had to contact a support center where the accents were so heavy it was impossible to communicate.”
The company replied on 2025-01-22: “Thank you for your feedback. We are sorry you had a bad experience with us. Please share more details about your call via email at [email protected]. You can count on our team 24/7. We…”
Our classifier read this reply as a template response.
“Why would it take almost a week for a simple wire transfer to get to the receivers end”
The company replied on 2024-08-09: “Thank you for your review. We can see additional information was requested to you privately in order to investigate this matter. We look forward to clarifying this for you as soon as possible.”
Our classifier read this reply as a template response.
Compare Sharemoney with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.