iRobot: most-reported complaints
Automated analysis of 104 public Trustpilot reviews published 2025-04-26 to 2026-09-26. TrustScore 1.9 from 264 total reviews — see the Trustpilot page. Quick answer: is iRobot legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that iRobot products are faulty, with 62 out of 81 identified complaints citing this issue. Support is also frequently described as unhelpful, appearing in 58 complaints, while 15 reports mention that support is unreachable. Additionally, 12 complaints involve disputes over warranty coverage. The data covers reviews from April 2025 to September 2026.
How to reach iRobot
These are the contact details iRobot publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address Crosby Drive 8, Bedford, 01730, GB.
The company claimed its Trustpilot profile on 2025-10-13 and last replied to a negative review on 2025-11-24 — more than six months ago. Trustpilot ranks it 18 of 18 in Vacuum Cleaner Store. We last checked this profile on 2026-09-26 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: IROBOT UK LTD. (no. 10785183), active, incorporated 2017 (9.3 years) — confirmation statement currently overdue; next accounts due 2026-12-31, last accounts filed 2026-07-07, 2 registered charges. 4 current officers (12 on record historically), 5 resignations in the last 24 months; 13 filings in the last 12 months (48 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
In the accounts to 2024-12-28, audited by Blick Rothenberg Audit LLP, the auditor reported a material uncertainty about the company’s ability to continue as a going concern: “These circumstances would indicate the existence of a material uncertainty that may cast significant doubt over the ability of the wider group and company to continue as a going concern. However, the directors have a reasonable expectation that the parent company will continue to be able to provide financial support to the company and group for the foreseeable future. Accordingly, they continue to adopt the going concern basis in preparing the financial statements.”. This is a disclosure auditing standards require when such an uncertainty exists. It is a statement about the accounts, not a prediction that the company will fail, and many companies trade on normally after one. Filed at Companies House; reproduced as filed.
Forum footprint: 162 MoneySavingExpert forum discussions mention this company (browse). Roughly 1 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 31/03 Win an iRobot® Scooba® 450”, “Anyone had success with iRobot replacement”, “E: 31/08 Win an iRobot Roomba 980”.
TrustScore over time
1.8 → 1.9 across 4 census measurements since 2026-09-08. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-08 (23%, 2.1d) · 2026-09-20 (22%, 2.1d) · 2026-09-23 (22%, 2.1d) · 2026-09-26 (22%, 2.1d).
Severity: 40% of this company’s 81 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (82 reviews record both dates).
Review provenance: 23 company-invited reviews in the recent window average 3.83★, while 81 organic (uninvited) reviews average 1.41★.
Sector benchmark: faulty product makes up 76% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 85 of this company’s 264 Trustpilot reviews (32%) were written in the last 12 months.
What are the most common complaints about iRobot?
Faulty product
62 reports · 76% of complaintssteady“Replacement has same issue and now refuse to provide a refund.”
2 readers marked this review helpful on Trustpilot.
“Took nearly a year to get a refund, even though told them 1 week after purchase about problems.”
The company replied on 2025-10-22: “Hello Julie, thank you for taking the time to share your experience with us. We sincerely apologize for the ongoing issues you faced with your Roomba and the challenges you encountered with the…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Within months it became faulty and has been effectively unusable for a long time.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
58 reports · 72% of complaintssteady“Replacement has same issue and now refuse to provide a refund.”
2 readers marked this review helpful on Trustpilot.
“Took nearly a year to get a refund, even though told them 1 week after purchase about problems.”
The company replied on 2025-10-22: “Hello Julie, thank you for taking the time to share your experience with us. We sincerely apologize for the ongoing issues you faced with your Roomba and the challenges you encountered with the…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“No response to further emails and no one to answer their phone lines”
2 readers marked this review helpful on Trustpilot.
Support unreachable
15 reports · 18% of complaintsrising since 2026-04“No response to further emails and no one to answer their phone lines”
2 readers marked this review helpful on Trustpilot.
“can't email never mind speak to someone. all through bot. then says someone will contact you. they don't.”
1 reader marked this review helpful on Trustpilot.
“I cannot reach a customer support. they hand up after a while.”
Warranty disputes
12 reports · 15% of complaintsfalling“Within months it became faulty and has been effectively unusable for a long time.”
1 reader marked this review helpful on Trustpilot.
“After months of conflicting communication and delays, I was informed the unit couldn’t be repaired and was sent a replacement of a different model”
The company replied on 2025-11-03: “Hi Bernie, we’re truly sorry to hear about your experience. That’s not the level of support or performance we aim to provide. We’d like to make this right and help you get the most out of your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Warranty Claim rejected under their "reasonable ware" catch all clause”
1 reader marked this review helpful on Trustpilot.
Refund refused
9 reports · 11% of complaintsrising since 2026-04“Replacement has same issue and now refuse to provide a refund.”
2 readers marked this review helpful on Trustpilot.
“Their product stopped working and they do absolutely nothing to accept responsibility for their product.”
“They refused to refund me for the faulty product”
Refunds delayed
6 reports · 7% of complaintsfalling“Took nearly a year to get a refund, even though told them 1 week after purchase about problems.”
The company replied on 2025-10-22: “Hello Julie, thank you for taking the time to share your experience with us. We sincerely apologize for the ongoing issues you faced with your Roomba and the challenges you encountered with the…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“It arrived late, it also could not connect to the wifi at all.”
1 reader marked this review helpful on Trustpilot.
“Customer service is often out of reach, and when they do answer, they ask for more details”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.