ImmediateAnnuities.com: most-reported complaints
Automated analysis of 216 public Trustpilot reviews published 2012-11-30 to 2026-08-31. TrustScore 4.9 from 1,452 total reviews — see the Trustpilot page. Quick answer: is ImmediateAnnuities.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 47% of complaints citing issues such as speaking with a different agent each time. Another 33% of complaints fall under other categories, including examples of customers being told the company no longer wishes to do business with them. The remaining 13% of complaints involve support being unreachable, with some reviewers stating they were ignored via phone and email.
How to reach ImmediateAnnuities.com
These are the contact details ImmediateAnnuities.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (866) 866-1999, address WebAnnuities Ins. Agcy. 28 Harrison Avenue, Suite D908, 07726, Englishtown, NJ, US.
The company claimed its Trustpilot profile on 2014-05-16 and uses Trustpilot’s paid features. Trustpilot ranks it 17 of 117 in Insurance Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 8 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-21 (0%, 0.0d).
Review provenance: 185 company-invited reviews in the recent window average 4.93★, while 22 organic (uninvited) reviews average 4.95★.
46% of its 195 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 47% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 96 of this company’s 1,452 Trustpilot reviews (7%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about ImmediateAnnuities.com?
Support unhelpful
7 reports · 47% of complaints“Talked to different agent every time I called”
The company replied on 2026-05-26: “Hi Lavonne, Thank you very much for providing this feedback. I'm sorry that the process didn't go entirely smoothly this time around. When exchanging from one annuity to another, the timing can…”
Our classifier read this reply as a deflection.
“didnot respond when I told them it was incorrect”
The company replied on 2024-06-17: “Hi Margo, thank you for sharing these issues with us and I wish that you had called into our office at (866) 866-1999 to go over your concerns as this is the first time that I'm learning about these…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“after I sent my check there was no co.uunication unless I initiated it”
The company replied on 2024-03-18: “Hi Jim, we are happy to help however we can. Our records show that we sent your annuity contract to you at the end of November and you returned the annuity contract delivery receipt to us by early…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Other
5 reports · 33% of complaints“The ungrateful people there have now decided that they no longer want to do business with me by raising the minimum to 50k.”
The company replied on 2023-02-22: “UPDATED REPLY: After discussing your comments with our Annuity Servicing Team, we decided to accept your suggestion and remove the premium amount limitations for the annuities on our MYGA list. We…”
Our classifier read this reply as a substantive response.
“Getting the annuity in place took months, the bank deposit is supposed to be in by the 20th of the month”
The company replied on 2021-06-23: “Hi Michael, I'm sorry that the process took longer than you expected. Unfortunately, whenever a transfer of annuities is taking place, it always takes a few weeks to complete the process. In this…”
Our classifier read this reply as a substantive response.
“There was a little snafu - I changed the amount of the annuity after the documents had been drawn up”
The company replied on 2024-02-16: “Hi Helen, we appreciate your feedback and do our best to ensure that the transfer forms and application paperwork are in good order when submitted to the insurance companies. Unfortunately there are…”
Our classifier read this reply as a template response.
Support unreachable
2 reports · 13% of complaints“the company ghosted me, not picking up the phone, not answering phone messages or emails.”
The company replied on 2022-12-16: “Hi Anthony, we appreciate your candid and critical feedback. While we always strive to meet or exceed expectations, we also understand your disappointment as it relates to our ability to communicate…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“They had to prove it through the employer I said well I'm the employer how will I receive this to approve it they couldn't tell me”
The company replied on 2024-07-05: “Hello Craig, I'm afraid that you have left this review for the wrong company. We are ImmediateAnnuities.com, an online annuity broker. It appears that you were trying to leave a review for a 401k…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.