AlphaSights: most-reported complaints
Automated analysis of 968 public Trustpilot reviews published 2025-03-07 to 2026-09-23. TrustScore 4.9 from 11,796 total reviews — see the Trustpilot page. Quick answer: is AlphaSights legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 42% of the 97 complaints identified in 968 reviews. Billing errors were the next most frequent concern, representing 21% of complaints, while unhelpful support and account or app problems each accounted for 16% and 7% respectively. Trends for 'Other' and billing errors remain flat, whereas reports of unhelpful support and account issues are rising. Specific examples include not being paid for interactions, partial invoice payments, slow response times, and technical difficulties with call systems.
How to reach AlphaSights
These are the contact details AlphaSights publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone +44 20 7399 9750, email [email protected], address Thames Court, 1 Queenhithe, London, EC4V 3DX, GB.
The company claimed its Trustpilot profile on 2021-11-26, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-07. Trustpilot ranks it 1 of 8 in Information Service. We last checked this profile on 2026-09-23 and found 62 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.5★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (88%, 6.5d) · 2026-08-14 (93%, 6.6d) · 2026-08-18 (98%, 6.8d) · 2026-08-21 (97%, 6.8d) · 2026-08-24 (95%, 6.8d) · 2026-08-27 (97%, 6.6d) · 2026-09-01 (96%, 6.5d) · 2026-09-04 (96%, 6.5d) · 2026-09-07 (96%, 6.5d) · 2026-09-11 (98%, 6.5d) · 2026-09-14 (98%, 6.5d) · 2026-09-17 (96%, 6.5d) · 2026-09-20 (96%, 6.5d) · 2026-09-23 (96%, 6.5d).
Severity: 9% of this company’s 97 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In February 2023, 27% of 11 one-to-three-star reviews were 1★; in August 2026, 73% of 11.
Counted from February 2023 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.6 days between the experience and publishing their negative review (272 reviews record both dates).
What their policy promises
complaint process: endeavour to resolve
“Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 264 negative reviews that received a public reply, the median wait was 4.5 days — the company profile reports an average of 7 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 264 company replies to negative reviews analysed, 38% engaged with the specific problem and 41% were generic templates.
44% of its 766 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 42% of this company’s complaints vs a 22% median across 249 ranked companies in its sector.
Review velocity: 4,265 of this company’s 11,796 Trustpilot reviews (36%) were written in the last 12 months.
What are the most common complaints about AlphaSights?
Other
41 reports · 42% of complaintssteady“I was never paid for my interaction.”
The company replied on 2025-11-24: “Hi Sven, we take our expert compensation very seriously and are committed to ensuring everyone is compensated promptly. In your case, the payment could not be processed due to incorrect banking…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“Fake company. They hound you to sign up but nothing materializes.”
The company replied on 2026-05-29: “We are sorry to hear about your experience. AlphaSights is a leader in the expert knowledge industry. You can find more information about us at https://www.alphasights.com. Our projects can move very…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“their cancelling/rescheduling/missing the scheduled screening calls--it's just not worth the time or distraction”
The company replied on 2026-03-05: “Hi, Thank you for sharing your feedback. We're sorry that your time spent on our vetting processes hasn't met your compensation expectations. Our processes are designed to ensure that your expertise…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Billing errors
20 reports · 21% of complaintssteady“This company only paid 1 of 2 invoices to me.”
The company replied on 2025-10-30: “Hi Joseph, thank you for sharing your feedback, and we apologize that the second payment took a bit longer than usual. We are glad to hear that it's all sorted now. Please feel free to get in touch…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Payment terms were not honored.”
The company replied on 2025-10-27: “Hi Jason, thank you for your feedback. We can confirm that your payment was processed in accordance with our stated Terms of Payment. If you have any further questions or would like to discuss this…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I should have been paid 700.”
The company replied on 2025-04-14: “Hi Kenneth, we were sorry to hear about your poor experience. We reached out to you directly and I believe we were able to resolve this. Please let us know if you have any remaining questions or…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
16 reports · 16% of complaintsrising since 2026-04“Takes avery long time to do everything.”
The company replied on 2025-11-25: “Hi Charles, Thank you for sharing your feedback and taking the time to address the situation with your point of contact. Rest assured, we will incorporate your insights to improve our processes. We…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“process to disappear silently without closure”
The company replied on 2026-05-12: “We were sorry ot hear about your frustrations with our process. We take our experts' experience very seriously. Our clients work in very fast-paced environments and on projects that quickly change…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Call in system is awful. Simply doesn’t work. Multiple mixups on the passcodes, dropped calls, etc.”
The company replied on 2026-04-24: “Hi Eric, thank you for sharing this feedback. Your point of contact has been in touch to address the inconvenience. We trust that the connectivity in future interactions will be smoother as we rarely…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Account/app problems
7 reports · 7% of complaintsrising since 2026-04“Call in system is awful. Simply doesn’t work. Multiple mixups on the passcodes, dropped calls, etc.”
The company replied on 2026-04-24: “Hi Eric, thank you for sharing this feedback. Your point of contact has been in touch to address the inconvenience. We trust that the connectivity in future interactions will be smoother as we rarely…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“The constant re-entering of the same information already on file with them is dumb”
The company replied on 2025-12-23: “Hi TJ, we are sorry about the technical issues you encountered and have reached out to you directly to make sure you receive your compensation without further complications. Please feel free to reach…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“Payment portal not working”
The company replied on 2025-12-10: “Hi Peter, thank you for your feedback. We investigated and found the platform was functioning correctly. This appears to have been an isolated situation, and we’ve resolved it with you directly.…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Misleading pricing
7 reports · 7% of complaintsrising since 2026-04“Baited by quoting a high hourly rate”
The company replied on 2025-11-18: “Hi Ayan, Thank you for sharing your feedback. I’m sorry to hear about your experience and the frustration it caused. We regret that the quoted rate was misleading and that you felt your time wasn't…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“Scammed into giving expert information with no fees.”
The company replied on 2026-07-20: “Hi, thank you for sharing your feedback. All survey responses go through a quality review process to ensure the information provided is used by our clients to the standard they require. We have…”
Our classifier read this reply as a template response.
“The advisor misled me about the rate and now will not respond to emails”
The company replied on 2025-07-09: “Hi Trey, we are sorry to hear about this and have reached out to you directly. All our calls are compensated on a pro rata basis, according to the time spent on the interaction - whether the calls…”
Our classifier read this reply as a deflection.
Missed appointments
5 reports · 5% of complaintsfalling“zero follow through.”
The company replied on 2026-08-13: “We’re sorry for the experience you had with AlphaSights. We understand the frustration caused by the lack of follow-through and have contacted you directly to address this.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Having two previous appointments cancelled last minute tainted the experience”
The company replied on 2026-07-30: “Hi Jeff, thank you for sharing your feedback. Your point of contact has been in touch to address your concerns regarding scheduling changes. As the nature of our clients’ work can occasionally lead…”
Our classifier read this reply as a template response.
“They book for the whole hour and the client does not go beyond 30 minutes, not the first time this has happened.”
The company replied on 2025-06-20: “Hi, thank you for taking the time to write a review. Please note that, as outlined in our payment frameworks, compensation is calculated on a pro rata basis based on the time spent on the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare AlphaSights with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.