Avemco Insurance Company: most-reported complaints
Automated analysis of 278 public Trustpilot reviews published 2024-12-19 to 2026-09-01. TrustScore 4.8 from 6,316 total reviews — see the Trustpilot page. Quick answer: is Avemco Insurance Company legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report overcharging, which accounts for 31% of the 51 complaints identified in the 278 reviews analyzed. Support unhelpfulness and other unspecified issues are also common, each representing 20% of the complaints. Contract term changes are less frequent, making up 8% of the reported issues. Trends for overcharging, support unhelpfulness, and contract term changes are described as flat, while the 'other' category is rising.
How to reach Avemco Insurance Company
These are the contact details Avemco Insurance Company publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 888-241-7891, email [email protected], address 8490 Progress Drive, Suite 200, Frederick, 21701, US.
The company claimed its Trustpilot profile on 2020-07-28, uses Trustpilot’s paid features, and last replied to a negative review on 2026-06-23. Trustpilot ranks it 7 of 66 in Insurance Company. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.4d) · 2026-08-24 (100%, 0.4d) · 2026-08-27 (100%, 0.4d) · 2026-08-30 (100%, 0.4d) · 2026-09-02 (100%, 0.3d) · 2026-09-05 (100%, 0.3d) · 2026-09-08 (100%, 0.3d) · 2026-09-11 (100%, 0.3d) · 2026-09-14 (100%, 0.3d) · 2026-09-17 (100%, 0.3d) · 2026-09-20 (100%, 0.3d) · 2026-09-24 (100%, 0.3d).
Severity: 12% of this company’s 51 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 8.7 days between the experience and publishing their negative review (167 reviews record both dates).
Measured reply time: across 227 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 227 company replies to negative reviews analysed, 9% engaged with the specific problem and 91% were generic templates.
52% of its 253 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 31% of this company’s complaints vs a 14% median across 79 ranked companies in its sector.
Review velocity: 763 of this company’s 6,316 Trustpilot reviews (12%) were written in the last 12 months.
What are the most common complaints about Avemco Insurance Company?
Overcharging
16 reports · 31% of complaintssteady“Rates went up +20% and did so without notice.”
The company replied on 2024-12-23: “Thank you for your feedback! We’re sorry to hear you’re dissatisfied. We’ll be reaching out to discuss and review the details with you.”
Our classifier read this reply as a template response.
“Insurance is double the price...”
The company replied on 2026-08-14: “Thank you for your feedback. We’re sorry to hear about your experience with Avemco. We will be in touch to review the details with you.”
Our classifier read this reply as a template response.
“But the premium seems to be getting a bit out of hand lately. And there was no wiggle room when I called to talk to a representative.”
The company replied on 2026-02-02: “Thank you for your feedback. We will be reaching out to discuss and review the details with you.”
Our classifier read this reply as a template response.
Other
10 reports · 20% of complaintsrising since 2026-02“12 month physical is rediculous.”
The company replied on 2026-06-08: “Thank you for your feedback. We’re sorry to hear about your experience with Avemco. We will be in touch to review the details with you.”
Our classifier read this reply as a template response.
“After being insured for years to be dropped because you don't insure passengers is an awful way to do business.”
The company replied on 2026-04-10: “Thank you for your feedback. We’re sorry to hear you were dissatisfied with your experience with Avemco. Our team will be reaching out to review the details with you.”
Our classifier read this reply as a template response.
“Rates are astronomical and I have made no claims.”
The company replied on 2026-07-21: “Thank you for your feedback. An Avemco underwriter will be reaching out to discuss and review the details with you.”
Our classifier read this reply as a template response.
Support unhelpful
10 reports · 20% of complaintssteady“He only states claim denied, first, due to not having submitted my doctor’s annual physical report”
The company replied on 2025-03-05: “Thank you for your feedback. We will be reaching out to discuss and review the details with you.”
Our classifier read this reply as a template response.
“Rates went up +20% and did so without notice.”
The company replied on 2024-12-23: “Thank you for your feedback! We’re sorry to hear you’re dissatisfied. We’ll be reaching out to discuss and review the details with you.”
Our classifier read this reply as a template response.
“Website is useless-- bizarre, non-standard verification method (Okta, tied to my old phone) is impossible to use.”
The company replied on 2026-06-30: “Thank you for your feedback. We’re sorry to hear about your experience with Avemco. We will be in touch to review the details with you.”
Our classifier read this reply as a template response.
Contract term changes
4 reports · 8% of complaintssteady“Ask lucas about your stupid additional pilot requirements”
The company replied on 2026-06-23: “Thank you for your feedback. We’re sorry to hear you were dissatisfied with your experience with Avemco. Our team will be reaching out to review the details with you.”
Our classifier read this reply as a template response.
“told because I renewed a few days late I’m now considered a “new customer” horrible service!!”
The company replied on 2026-06-22: “Thank you for your feedback! We’re sorry to hear that you are dissatisfied. An Avemco team member will be reaching out to discuss and review the details with you.”
Our classifier read this reply as a template response.
“You have instigated a new policy that I must get a biannual flight review every year, and that I must get a physical certification EVERY YEAR”
The company replied on 2026-05-01: “Thank you for your feedback. We’re sorry to hear you were dissatisfied with your experience with Avemco. Our team will be reaching out to review the details with you.”
Our classifier read this reply as a template response.
Warranty disputes
4 reports · 8% of complaintssteady“So my question without the logbook entry my insurance is void?”
The company replied on 2026-06-22: “Thank you for your feedback. We’re sorry to hear you were dissatisfied with your experience with Avemco. Our team will be reaching out to review the details with you.”
Our classifier read this reply as a template response.
“can't go get my airplane till all the demands of my insurance company are met.”
The company replied on 2026-01-02: “Thank you for your feedback! We’re sorry to hear you’re dissatisfied. We’ll be reaching out to discuss and review the details with you.”
Our classifier read this reply as a template response.
“claims adjuster assigned to me made Avemco’s adjustment no worth the paper”
The company replied on 2025-03-17: “Thank you for your feedback! We’re sorry to hear you’re dissatisfied. We’ll be reaching out to discuss and review the details with you.”
Our classifier read this reply as a template response.
Account/app problems
4 reports · 8% of complaintssteady“Website is useless-- bizarre, non-standard verification method (Okta, tied to my old phone) is impossible to use.”
The company replied on 2026-06-30: “Thank you for your feedback. We’re sorry to hear about your experience with Avemco. We will be in touch to review the details with you.”
Our classifier read this reply as a template response.
“system can't store different credit cards”
The company replied on 2025-05-15: “Thank you for your feedback! We’re sorry to hear you’re dissatisfied. We’ll be reaching out to discuss and review the details with you.”
Our classifier read this reply as a template response.
“the fact that you make the on-line log in process so complicated made me give up”
The company replied on 2025-10-08: “Thank you for your feedback. We will be reaching out to discuss and review the details with you.”
Our classifier read this reply as a template response.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-02.