QuickFile Accounting Software: most-reported complaints
Automated analysis of 283 public Trustpilot reviews published 2018-11-23 to 2026-09-01. TrustScore 4.8 from 3,132 total reviews — see the Trustpilot page. Quick answer: is QuickFile Accounting Software legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' which accounted for 33% of the 49 complaints identified in 283 reviews. Misleading pricing and account or app problems were the next most frequent concerns, each representing 18% of the complaints. Support unhelpfulness was also cited, making up 12% of the reported issues. Trends for 'Other,' misleading pricing, and support unhelpfulness are described as rising, while account and app problems remain flat.
How to reach QuickFile Accounting Software
These are the contact details QuickFile Accounting Software publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, address 45-47 Bishopthorpe Road, York, YO23 1NX, GB.
The company claimed its Trustpilot profile on 2015-07-09, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-21. Trustpilot ranks it 3 of 19 in Accounting Software Company. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.8 → 4.8 across 12 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (100%, 0.3d) · 2026-08-15 (100%, 0.3d) · 2026-08-18 (100%, 0.3d) · 2026-08-21 (100%, 0.3d) · 2026-08-27 (100%, 0.3d) · 2026-08-30 (100%, 0.3d) · 2026-09-02 (100%, 0.3d) · 2026-09-08 (100%, 0.3d) · 2026-09-11 (100%, 0.3d) · 2026-09-15 (100%, 0.3d) · 2026-09-21 (100%, 0.3d) · 2026-09-24 (100%, 0.3d).
Severity: 4% of this company’s 49 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.7 days between the experience and publishing their negative review (35 reviews record both dates).
Measured reply time: across 63 negative reviews that received a public reply, the median wait was 0 days — the company profile reports an average of under a day.
Reply quality: of 63 company replies to negative reviews analysed, 71% engaged with the specific problem and 16% were generic templates.
56% of its 183 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 33% of this company’s complaints vs a 20% median across 148 ranked companies in its sector.
Review velocity: 228 of this company’s 3,132 Trustpilot reviews (7%) were written in the last 12 months.
What are the most common complaints about QuickFile Accounting Software?
Other
16 reports · 33% of complaintsrising since 2024-08“failed to send a reminder to file my VAT information recently for one of my companies, resulting in a penalty point.”
The company replied on 2025-04-07: “Hi Ingrid We don't send email reminders when a VAT return is due. We do however show a notification on your dashboard, based on your settings. You should also receive a reminder directly from HMRC.…”
Our classifier read this reply as a deflection.
“It doesn’t recognise fees as an expense; you need to add a minus in front.”
The company replied on 2025-11-10: “Any rental income or expenses can be linked to a project tag in QuickFile to generate property-level reports. When you add a property in a Landlord account, QuickFile automatically creates a…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I have found it impossible to find how I break income and expenses into quarterly sets”
The company replied on 2023-06-23: “Hello Pierre, you only need to pay for a subscription if you're using the VAT bridging module. This is where you upload a spreadheet statement with your VAT box 1-9 totals. You can actually input…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Misleading pricing
9 reports · 18% of complaintsrising since 2024-08“Advertised as 'free' but not when you set up a bank feed £15, so strictly not free.”
The company replied on 2025-01-26: “Hi Richard Thank you for your review and I'm sorry to see it's a 1-star review. QuickFile is free for all accounts graded as XS, S or M, and there are no compulsory subscriptions for these accounts.…”
Our classifier read this reply as a substantive response.
“You advertise that the briding software is FREE, but its not”
The company replied on 2024-10-07: “We are very clear about the fact that you need a subscription to use the VAT bridging module. The relevant pricing is listed on the main VAT bridging information page:…”
Our classifier read this reply as a deflection.
“clearly mention on the first page all of your hidden charges”
The company replied on 2024-02-01: “Thank you for taking the time to leave a review. In our defense, we have provided you with a free accounting tool and allowed you to bring your bookkeeping up to date. It is correct that we don’t yet…”
Our classifier read this reply as a substantive response.
Account/app problems
9 reports · 18% of complaintssteady“To send my first MTD quarterly report couldn’t have been more difficult”
The company replied on 2026-08-21: “Hi Iain I'm sorry to hear you had some difficulties with the MTD submission. You can go to Reports > Self Assessment, and it will come up there with your outstanding periods. Click on the "Due"…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“some parts of the system have glitches that never seem to get fixed.”
The company replied on 2024-08-21: “Hi Chloe Thank you for your review - your feedback is very much appreciated. I'm sorry to hear you had some issues with credit notes and reports and I'm keen to take a look to see if we can help you…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Unintuitive interface. Poor help/guidance.”
The company replied on 2023-08-21: “Hi Alice I'm sorry to read that you feel this way! We're always looking for ways to improve, so please don't hesitate to let us know any feedback you have. If you have any questions while using…”
Our classifier read this reply as a template response.
Support unhelpful
6 reports · 12% of complaintsrising since 2024-08“QuickFile simply doesn't pick up these transactions, it should do so using historic exchange rates”
The company replied on 2026-01-12: “Good afternoon We do offer support for multi-currency with our PayPal feed. I'm sorry if you've experienced some issues with this, but please reach out to our support team to investigate:…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“You advertise that the briding software is FREE, but its not”
The company replied on 2024-10-07: “We are very clear about the fact that you need a subscription to use the VAT bridging module. The relevant pricing is listed on the main VAT bridging information page:…”
Our classifier read this reply as a deflection.
“they replied very quickly, but were convinced that I reached out to them by mistake”
The company replied on 2024-09-17: “Hello EH, Thank you for sharing your feedback. I'm sorry to hear that your experience hasn't been entirely positive. We typically don’t require users to log in to HMRC during registration because VAT…”
Our classifier read this reply as a substantive response.
Faulty product
5 reports · 10% of complaintsfalling“I bought a video camera with a very weak battery and I couldn't return”
The company replied on 2026-01-14: “I believe this review is about a different business, not QuickFile Accounting Software?”
Our classifier read this reply as a deflection.
“the invoice layout changes the order it has been written.”
The company replied on 2024-09-09: “Hi Leyla Thank you for your review! Let's see if we can help you with those points. I'm not sure I follow with the first one, but if you can send more information to [email protected] we'll…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Then let me down badly when submitting return just before deadline. I got a message back saying something along the lines of "it looks like you are producing accounts outside of .....".and would not process submission.”
The company replied on 2020-05-14: “Hi Mark Thank you for your review and sorry to hear you feel this way. If you are using the software only to adjust the VAT return form, then yes unfortunately this is no longer possible. The…”
Our classifier read this reply as a substantive response.
Support unreachable
5 reports · 10% of complaintsfalling“Despite saying it was free I had to pay £72 to file my second VAT return.”
The company replied on 2023-01-08: “Our standard accounting software is free as long as you don't exceed 1,000 nominal entries over a 12 month period. https://www.quickfile.co.uk/home/pricing There is no extra charge to file your MTD…”
Our classifier read this reply as a substantive response.
“you will not be able to speak to a human.”
The company replied on 2019-12-13: “Firstly thank you very much for your feedback. I spoke to one of my colleagues on support to get some more info on this. I believe we responded to your initial enquiry on 4th December, to which we…”
Our classifier read this reply as a substantive response.
“would be great to have a helpdesk to phone so you could speak directly to someone.”
The company replied on 2018-12-09: “Hi Ruth, Thank you for your feedback. We do have a fairly comprehensive integration with GoCardless, allowing for one-off and scheduled payments to be setup. We don't yet have the ability to allow…”
Our classifier read this reply as a substantive response.
Compare QuickFile Accounting Software with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.