Neural D: most-reported complaints
- Complaints in recent reviews
- 75% of 12 recent reviews analysed
- Most-reported issue
- Support unhelpful 56% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 2.6 from 13 total reviews
- Review window analysed
- 2020-10-24 to 2026-10-23 12 reviews
- Sector
- Other sectors
Automated analysis of 12 public Trustpilot reviews published 2020-10-24 to 2026-10-23. TrustScore 2.6 from 13 total reviews — see the Trustpilot page. Quick answer: is Neural D legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with five out of nine identified complaints citing this issue. The second most common concern involves faulty products, accounting for four of the nine complaints. Examples of these issues include difficulties when opening applications and persistent hardware faults that remain after repair attempts. A clear trend cannot be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about Neural D?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 56% | 5 | ||
| Faulty product | 44% | 4 |
Support unhelpful
5 reports · 56% of complaints“their's has a lot of issues when opening applications”
2 readers marked this review helpful on Trustpilot.
“the I/O board was replaced, but the fault remains completely unchanged. There is no indication in the repair report that the problem was verified before or after the repair.”
“Now I have to wait and don't know when I will get those licenses back or if. What the hell is this process?”
Faulty product
4 reports · 44% of complaints“the I/O board was replaced, but the fault remains completely unchanged. There is no indication in the repair report that the problem was verified before or after the repair.”
“it has a kind of digital or strange artifacts sounds when you use any high gain. I contacted them and they said all sales are final”
“on windows it sounds horrible and lags your system, even on 9950x3d and 128gb ram.”
The company claimed its Trustpilot profile on 2019-11-28. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
What their policy promises
refund window: 5 working days
“you should contact us within five (5) working days after your purchase.”
refund window: 5 business days
“Once the returned product is received at our facilities, refunds are processed within 5 business days.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-11-02.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-11-02.
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Sector benchmark: support unhelpful makes up 56% of this company’s complaints vs a 28% median across 384 ranked companies in its sector.
Review velocity: 8 of this company’s 13 Trustpilot reviews (62%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
- Newcalltelecom
- Next
- NextDigitalKey
- Nexus Mods
- No1 Currency
- Noble Marine
- Nomadicleisure
- Northwood GB
- Norton Finance
- Nottingham Building Society
See all companies by issue: Support unhelpful · Faulty product · Sector table: Other sectors in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-02.