Noble Marine: most-reported complaints
Automated analysis of 238 public Trustpilot reviews published 2015-08-12 to 2026-08-30. TrustScore 4.9 from 1,773 total reviews — see the Trustpilot page. Quick answer: is Noble Marine legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 35% of the 23 complaints identified in 238 reviews. Warranty disputes are the second most common issue, cited in 30% of complaints, followed by other concerns such as delayed estimates and overcharging. Specific examples include claims of appalling service and significant price increases on renewals. No clear trend could be established for these issues due to insufficient review volume.
How to reach Noble Marine
These are the contact details Noble Marine publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01636 707606, email [email protected], address Jubilee House, Long Bennington Business Park, Long Bennington, NG23 5JR, GB.
The company claimed its Trustpilot profile on 2015-08-11, uses Trustpilot’s paid features, and last replied to a negative review on 2026-04-06. Trustpilot ranks it 22 of 226 in Insurance Agency. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.2★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 12 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 1.0d) · 2026-08-18 (100%, 1.0d) · 2026-08-21 (100%, 1.0d) · 2026-08-24 (100%, 1.0d) · 2026-08-27 (100%, 1.0d) · 2026-08-30 (100%, 1.0d) · 2026-09-08 (100%, 2.0d) · 2026-09-12 (100%, 2.0d) · 2026-09-18 (100%, 2.0d) · 2026-09-21 (100%, 2.0d) · 2026-09-24 (100%, 2.0d).
Severity: 26% of this company’s 23 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
16% of its 208 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 35% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 134 of this company’s 1,773 Trustpilot reviews (8%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Noble Marine?
Support unhelpful
8 reports · 35% of complaints“appalling customer service - STAY AWAY FROM!”
The company replied on 2026-04-06: “Thank-you for your review, and sorry to hear that you have found our service appalling. We can assure you we are not being ignorant, we are not open for the bank holiday, our customer service team…”
Our classifier read this reply as a deflection.
“Claim took months to resolve”
The company replied on 2016-11-18: “Dear Jake I am sorry to hear that your experience of making a claim with Noble Marine did not live up to your expectations and you believed that the service was patronising. I have reviewed your file…”
Our classifier read this reply as a deflection.
“Had to chase claim progress and complain to get it processed. approach seemed to be to minimise their claim cost”
Warranty disputes
7 reports · 30% of complaints“I have witnessed marine insurance companies hiring professionals to actively look for reasons not to pay out”
“Very poor service around my claim which resulted in a series of complaints to ombudsman”
“confronted with questions that clearly were designed to block out claim potential”
The company replied on 2015-08-12: “I am very sorry that you were unhappy at the questions contained within the claim form. The information requested is designed to establish the facts surrounding the incident and to establish the…”
Our classifier read this reply as a deflection.
Other
4 reports · 17% of complaints“To date I have never had an estimate of when the boat will be ready despite months of emailing.”
The company replied on 2016-09-16: “It is accepted that the repairs to your boat have taken far too long and I can sympathise with your disappointment and frustration. Our Claims Manager has spoken with the repairers and they will be…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I dislike the situation I have been in with all insurances at present”
“Spent 5 minute online completing proposal form, for them to come back and say "Based on information, we cannot insure you at this time"”
The company replied on 2025-09-12: “Thank-you for your review, and we are sorry we could not offer you a quotation based on the information you provided to us. Our automated email does not provide an individual reason as to why we may…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Overcharging
3 reports · 13% of complaints“This year the renewal with Noble is £98.73. A 47% increase!”
The company replied on 2025-07-22: “We were sorry to hear you’ve decided to go elsewhere this year so we’ve had a look at the quotes we provided to you. We quoted you £75.30 which was £8 more than you paid Newton Crum last year and not…”
Our classifier read this reply as a deflection.
“Why is it the same price to insure a boat stored on land as it is to have to have the boat in the water”
“Not fair with extra mooring fees due to recovery and repairs”
The company replied on 2024-07-31: “Thank-you for taking the time to leave your feedback, we understand your frustration when an Insurance policy does not cover every eventuality, our claims team are more than happy to discuss any…”
Our classifier read this reply as a template response.
Compare Noble Marine with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.