AMT Auto: most-reported complaints
Automated analysis of 11 public Trustpilot reviews published 2023-06-27 to 2026-09-17. TrustScore 2.2 from 11 total reviews — see the Trustpilot page. Quick answer: is AMT Auto legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with five out of nine identified complaints citing poor assistance. Overcharging and faulty products are also frequent concerns, each appearing in three complaints. Additionally, some customers note that support is unreachable, with two reports highlighting unanswered messages and correspondence.
How to reach AMT Auto
These are the contact details AMT Auto publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address 4 Bingley Street, Leeds, LS3 1LX, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2025-05-23 and last replied to a negative review on 2026-01-15 — more than six months ago. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: AMT AUTO HOLDINGS LIMITED (no. 16353981), active, incorporated 2025 (1.4 years); next accounts due 2026-12-31, 1 registered charge. 2 current officers; 7 filings in the last 12 months (24 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.8★ on Google (505 reviews) — a 2.6-star gap between its Trustpilot and Google scores.
What their policy promises
complaint process: 28 days
“we will comply with any valid request within 28 days of receipt unless exceptional circumstances require an extension to that time limit.”
complaint process: 28 days
“We will inform the individual of any extension, and the reason for such, within 28 days of the original request.”
complaint process: one month
“If we refuse to comply we will inform the individual as soon as is practicable and within one month.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-22.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: support unhelpful makes up 56% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 4 of this company’s 11 Trustpilot reviews (36%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about AMT Auto?
Support unhelpful
5 reports · 56% of complaints“sent a blank finance agreement and asked us to sign it!”
The company replied on 2025-11-18: “Hi Debbie, Apologies for the late reply, and thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about the frustration you experienced — this is not the level…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Mangers and staff they have different attitude.”
The company replied on 2025-11-18: “Apologies for the late reply, and thank you for sharing your feedback. We’re very sorry to hear that your experience fell short of expectations. This is not the level of service or consistency we aim…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“The way they looked at the car covering every inch was something to behold.”
The company replied on 2025-11-18: “Hi Russell, Apologies for the late reply, and thank you for taking the time to share your experience. We’re sorry to hear that the collection process left you feeling uncomfortable — that is never…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
Overcharging
3 reports · 33% of complaints“I ended up paying £192 in admin fees on top of the actual fines”
The company replied on 2026-01-15: “Hello and thankyou for your review. Our administration fees are clearly displayed as part of our terms and conditions and the fees are industry standard - you will find most rental companies charge…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“use the signature to find all the fault on the car to get money from you.”
“Message after message after email has been constantly ignored.”
The company replied on 2025-11-18: “Apologies for the late reply, and thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear how stressful and frustrating this experience has been for you — this is…”
Our classifier read this reply as a template response.
Faulty product
3 reports · 33% of complaints“sent a blank finance agreement and asked us to sign it!”
The company replied on 2025-11-18: “Hi Debbie, Apologies for the late reply, and thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about the frustration you experienced — this is not the level…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Overcharged my bank account via Direct Debit, failed to adjust deposits post-swap and ignored calls and emails while holding my deposit hostage for months”
“Message after message after email has been constantly ignored.”
The company replied on 2025-11-18: “Apologies for the late reply, and thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear how stressful and frustrating this experience has been for you — this is…”
Our classifier read this reply as a template response.
Support unreachable
2 reports · 22% of complaints“Their salesman Rob doesn’t answer any messages. Their customer complaints department doesn’t answer correspondence either.”
The company replied on 2025-11-18: “Hi Steven, Apologies for the late reply, and thank you for taking the time to share your experience. We’re very sorry to hear about the issues you and your son have faced — this is not the level of…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Message after message after email has been constantly ignored.”
The company replied on 2025-11-18: “Apologies for the late reply, and thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear how stressful and frustrating this experience has been for you — this is…”
Our classifier read this reply as a template response.
Billing errors
2 reports · 22% of complaints“Their salesman Rob doesn’t answer any messages. Their customer complaints department doesn’t answer correspondence either.”
The company replied on 2025-11-18: “Hi Steven, Apologies for the late reply, and thank you for taking the time to share your experience. We’re very sorry to hear about the issues you and your son have faced — this is not the level of…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Overcharged my bank account via Direct Debit, failed to adjust deposits post-swap and ignored calls and emails while holding my deposit hostage for months”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.