Zillion Insurance: most-reported complaints
Automated analysis of 495 public Trustpilot reviews published 2023-02-08 to 2026-09-14. TrustScore 4.9 from 8,123 total reviews — see the Trustpilot page. Quick answer: is Zillion Insurance legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 24 complaints out of 67 identified issues. Other frequent concerns include support being unreachable, cited in 11 reports, and miscellaneous issues, which account for 13 reports. A smaller number of reviewers, totaling 7, mention misleading pricing, a trend that has been falling.
How to reach Zillion Insurance
These are the contact details Zillion Insurance publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (844) 699-4554, email [email protected], address 1 Marina Park Drive, Suite 1410, Boston, 02210, US.
The company claimed its Trustpilot profile on 2019-12-19, uses Trustpilot’s paid features, and last replied to a negative review on 2026-04-20. Trustpilot ranks it 1 of 6 in Jewelry and Watch Insurance Company. We last checked this profile on 2026-09-24 and found 26 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (214 reviews)
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (48%, 8.4d) · 2026-08-24 (46%, 8.4d) · 2026-08-27 (46%, 8.4d) · 2026-08-30 (44%, 8.4d) · 2026-09-02 (36%, 7.6d) · 2026-09-05 (36%, 7.6d) · 2026-09-08 (35%, 7.6d) · 2026-09-11 (35%, 7.6d) · 2026-09-14 (33%, 7.6d) · 2026-09-17 (33%, 7.6d) · 2026-09-20 (33%, 7.6d) · 2026-09-24 (33%, 7.6d).
Severity: 9% of this company’s 67 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.5 days between the experience and publishing their negative review (100 reviews record both dates).
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 70 negative reviews that received a public reply, the median wait was 4.7 days — the company profile reports an average of 8 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 70 company replies to negative reviews analysed, 11% engaged with the specific problem and 81% were generic templates.
66% of its 455 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 36% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 2,327 of this company’s 8,123 Trustpilot reviews (29%) were written in the last 12 months.
What are the most common complaints about Zillion Insurance?
Support unhelpful
24 reports · 36% of complaintssteady“I still haven't received a refund on the Morganite as of today.”
The company replied on 2025-11-20: “Hi Karen, Thanks for bringing this matter to our attention! I apologize for that we missed this, i was happy that we could help get this taken care of for you!”
Our classifier read this reply as a template response.
“Could not accommodate my simple request”
“It was clearly an AI generated message. Did not review the submission”
Other
13 reports · 19% of complaintssteady“This is a scam.”
“Ruined a surprise 3 months in making.”
The company replied on 2026-01-17: “Thank you for providing this feedback. We do strive to prevent ruining anyones surprises, and I do apologize that this happened. Your feedback helps us to prevent this in the future.”
Our classifier read this reply as a template response.
“Disappointing onboarding experience For integrating with a jeweler, zillion should have all the pertinent information”
The company replied on 2025-10-17: “Hi Dario, Thank you for letting us know about this experience! We do our best to make this process as easy as possible, and feedback like your lets us know where we can do better in the future!”
Our classifier read this reply as a template response.
Support unreachable
11 reports · 16% of complaintssteady“Can't I connect with a live person”
“The response time via sms or call is quite slow”
“I tried to add 2 more pieces of jewelry to my policy when I started it and couldn't get an answer when I texted them to you.”
The company replied on 2026-04-20: “Hi Lynetta, Thank you so much for your feedback. I do apologize for the delay in getting this added. Your feedback allows us to review and improve our processes, and we greatly appreciate it!”
Our classifier read this reply as a template response.
Misleading pricing
7 reports · 10% of complaintsfalling“They never said that you can’t get your old jewelry bag.”
“I was not able to see policy and details until I paid for the insurance”
“Their appraisal is way too high compared to what I paid”
The company replied on 2024-08-15: “I’m sorry to hear that you’re concerned about the appraisal value. I understand how important it is for the appraisal to accurately reflect the true value of your product. We’ll make sure to share…”
Our classifier read this reply as a template response.
Warranty disputes
4 reports · 6% of complaintssteady“I was told the loss could not be covered because it occurred before the insurance was added”
“They do not want to replace my lost/stolen earing for nothing!!”
The company replied on 2025-06-04: “Hi Ranae, I'm so glad we were able to connect today and get on the right path toward wrapping up your claim. Now that we’ve clarified that texting is the best way to stay in touch and you have a…”
Our classifier read this reply as a substantive response.
“This company is trying to find away out of paying my claim and hasn’t found my replacement jewelry”
The company replied on 2023-03-02: “Thank you for reaching out to us. We can certainly appreciate your frustration. Please know that our policy is for the repair or replacement of covered jewelry and we are working every day to source…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Faulty product
4 reports · 6% of complaintsrising since 2025-11“You guys didn't bring up the right ring to be insured and i'm not getting the help i truly need to fix it”
“Retailer sent link and omitted to send appraisal stating it as in you email which it was not.”
The company replied on 2025-10-17: “Hi Susan, Thank you for reaching out and providing this information! Our relationship with our partners is very important to us, so I definitely want to take the time and see where we can improve…”
Our classifier read this reply as a template response.
“we have had 2 stones fall out so far from the ring”
Compare Zillion Insurance with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-14.