AutoComplete, Inc: most-reported complaints
Automated analysis of 323 public Trustpilot reviews published 2022-12-11 to 2026-09-14. TrustScore 4.9 from 4,247 total reviews — see the Trustpilot page. Quick answer: is AutoComplete, Inc legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, with six accounts noting that online representatives raised quoted prices significantly. Billing errors were also frequently cited, including instances where incorrect charges led to the cancellation of vehicle coverage. Additionally, some customers described issues with unreachable support when seeking assistance to resolve these problems.
How to reach AutoComplete, Inc
These are the contact details AutoComplete, Inc publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (888) 307-7942, email [email protected], address 90 New Montgomery Street #414, San Francisco, 94105, US.
The company claimed its Trustpilot profile on 2022-10-20, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-14. Trustpilot ranks it 1 of 41 in Auto Insurance Agency. We last checked this profile on 2026-09-24 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (820 reviews)
TrustScore over time
5.0 → 4.9 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (73%, 1.4d) · 2026-08-24 (73%, 1.4d) · 2026-08-27 (75%, 1.2d) · 2026-08-30 (75%, 1.2d) · 2026-09-02 (78%, 1.3d) · 2026-09-08 (78%, 1.3d) · 2026-09-11 (70%, 1.3d) · 2026-09-14 (64%, 1.3d) · 2026-09-17 (73%, 1.3d) · 2026-09-21 (73%, 1.3d) · 2026-09-24 (73%, 1.3d).
Severity: 20% of this company’s 20 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.9 days between the experience and publishing their negative review (28 reviews record both dates).
What their policy promises
refund window: 6 months
“OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION A”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Reply quality: of 22 company replies to negative reviews analysed, 45% engaged with the specific problem and 32% were generic templates.
70% of its 314 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 30% of this company’s complaints vs a 14% median across 87 ranked companies in its sector.
Review velocity: 1,049 of this company’s 4,247 Trustpilot reviews (25%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about AutoComplete, Inc?
Misleading pricing
6 reports · 30% of complaints“After giving $120 online rep rised it to $216 saying it is not accurate”
The company replied on 2025-08-07: “Hi George, Thanks for your feedback, and we’re really sorry for the confusion and pricing discrepancy you experienced. We’re glad your agent was ultimately able to resolve it, but we understand how…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“When the call came through suddenly the premium was sky high, three times higher than than what was offered me”
The company replied on 2026-09-14: “Hi Hans, We’re sorry for the frustration you experienced, both with the difference between the initial estimate and the final quote and with the continued emails after you asked us to stop.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“offer cheap rate, to put that on policy extra $ 71. A month.”
The company replied on 2025-11-19: “Hi Tina, We're sorry to hear the quote you received didn’t align with your expectations. We’d really appreciate the opportunity to review the details with you directly and clarify the coverage…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Other
5 reports · 25% of complaints“This company deceptively claims to be the dealership you purchased your car from”
The company replied on 2026-06-12: “Hello John, We're terribly sorry that you felt misled and that our messaging caused confusion. Thousands of dealerships partner with AutoComplete to independently confirm that car buyers carry the…”
Our classifier read this reply as a substantive response.
“they all hang up on me so they don't have to”
The company replied on 2026-04-24: “Hi Cindy, Thank you for sharing your experience, and we're sorry for the frustration you've dealt with. Receiving repeated unwanted calls is genuinely aggravating, and not aligned with our brand…”
Our classifier read this reply as a deflection.
“Got several calls and text messages from many different companies and agents.”
The company replied on 2025-09-18: “Hi Andrew, I’m really sorry to hear that you received multiple calls and messages—that’s absolutely not the experience we want for our customers, especially if you were told otherwise. Our goal is to…”
Our classifier read this reply as a substantive response.
Billing errors
5 reports · 25% of complaints“They got the billing wrong and cancelled all 3 vehicles on my old insurance”
The company replied on 2025-10-12: “Hi Patrick, We’re sorry to hear about your experience and we're rapidly trying to address this for you. Our team has been trying to connect with you to assist with the billing update. We have not…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“at 400 per month then jumped to 700”
The company replied on 2026-02-21: “Hi Jason, We’re deeply sorry that our communication wasn’t clear. What happened was that Progressive discovered an additional household driver during a routine underwriting review. All insurers,…”
Our classifier read this reply as a substantive response.
“The amount for six months coverage keeps changing”
The company replied on 2025-06-30: “Hi there, We're so sorry to hear your policy rate changed. While we don't control the prices returned by insurers, we certainly can help you look for additional savings or compare your rate across…”
Our classifier read this reply as a template response.
Support unreachable
4 reports · 20% of complaints“When I called to ask them for help to make it right I got no response”
The company replied on 2026-08-26: “Hi Alexander, We’re sorry for this experience. We can support SR-22 filings when the need is raised during the quoting process, as they are not automatically included with a policy. In your case, the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Now they have gone radio silent.”
The company replied on 2025-02-10: “Hi Tim, We’re truly sorry for our delayed response. As you know, one of our advisors was looking into your situation and we're in the process of trying to provide you a better quote. We will be…”
Our classifier read this reply as a template response.
“When the call came through suddenly the premium was sky high, three times higher than than what was offered me”
The company replied on 2026-09-14: “Hi Hans, We’re sorry for the frustration you experienced, both with the difference between the initial estimate and the final quote and with the continued emails after you asked us to stop.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
3 reports · 15% of complaints“They got the billing wrong and cancelled all 3 vehicles on my old insurance”
The company replied on 2025-10-12: “Hi Patrick, We’re sorry to hear about your experience and we're rapidly trying to address this for you. Our team has been trying to connect with you to assist with the billing update. We have not…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“My problem isn’t solved”
The company replied on 2025-05-29: “Hi Destini, We're deeply sorry if we have not fully fixed your issue. We're reaching out now to get more information and help you find a resolution. Look out for an email or text in a few minutes. -…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“he refused to help me finish this quote after he learned my current insurance cost.”
The company replied on 2024-10-23: “Hi Essen, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience, and this is not the standard we set for ourselves. We’re committed to making things right and…”
Our classifier read this reply as a template response.
Compare AutoComplete, Inc with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-14.