ASAP Tickets: most-reported complaints
Automated analysis of 1,309 public Trustpilot reviews published 2017-03-01 to 2026-09-27. TrustScore 4.8 from 109,413 total reviews — see the Trustpilot page. Quick answer: is ASAP Tickets legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 187 complaints accounting for 38% of identified issues. Misleading pricing is the second most common concern, cited in 129 cases (26% of complaints) and showing a rising trend. Additionally, 104 reviewers (21%) state that support is unreachable, while 69 reports (14%) involve overcharging, which shows a falling trend.
How to reach ASAP Tickets
These are the contact details ASAP Tickets publishes on its Trustpilot profile, as of our last check on 2026-09-27 — phone 800-750-2238, email [email protected], address 1000 N West Street, Suite 1200, Wilmington, DE, 19801, US.
The company claimed its Trustpilot profile on 2014-11-05, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-25. Trustpilot ranks it 16 of 50 in Flights Search Site. We last checked this profile on 2026-09-27 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.0d) · 2026-08-23 (100%, 0.0d) · 2026-08-27 (100%, 0.0d) · 2026-09-01 (100%, 0.0d) · 2026-09-04 (100%, 0.0d) · 2026-09-07 (100%, 0.0d) · 2026-09-10 (100%, 0.0d) · 2026-09-13 (100%, 0.0d) · 2026-09-16 (100%, 0.0d) · 2026-09-20 (100%, 0.0d) · 2026-09-23 (99%, 0.0d) · 2026-09-27 (99%, 0.0d).
Severity: 42% of this company’s 489 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In March 2026, 83% of 36 one-to-three-star reviews were 1★; in September 2026, 91% of 23.
Counted from March 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (429 reviews record both dates).
Measured reply time: across 636 negative reviews that received a public reply, the median wait was 0.3 days — the company profile reports an average of under a day.
Reply quality: of 636 company replies to negative reviews analysed, 32% engaged with the specific problem and 61% were generic templates.
What employees say
Employees rate ASAP Tickets 2.9★ overall from 37 reviews on Glassdoor — the inside view, kept separate from customer complaint statistics. Read the reviews there.
Review provenance: 649 company-invited reviews in the recent window average 4.93★, while 77 organic (uninvited) reviews average 2.04★.
61% of its 636 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 38% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 7,772 of this company’s 109,413 Trustpilot reviews (7%) were written in the last 12 months.
What are the most common complaints about ASAP Tickets?
Support unhelpful
187 reports · 38% of complaintssteady“seats actually were included and that I wasn't going to be forced to stand”
The company replied on 2023-05-06: “Dear Customer, Thank you for contacting us. We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“agency did nothing to help us, we had to work out everything on our own.”
The company replied on 2026-04-19: “Dear Brandon Coulson, We appreciate you taking the time to share your feedback. We're sorry to hear about your experience and would like to better understand the situation so we can investigate it…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
2 readers marked this review helpful on Trustpilot.
“The customer support team and the reschedule team don't know what they are doing”
The company replied on 2026-05-03: “Dear Rohit Gandhi, We've escalated your case to the relevant department for further updates and assistance. Sincerely,”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Misleading pricing
129 reports · 26% of complaintsrising since 2023-10“seats actually were included and that I wasn't going to be forced to stand”
The company replied on 2023-05-06: “Dear Customer, Thank you for contacting us. We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“they never honor their promotional prices”
The company replied on 2024-08-29: “Dear Customer, As you have left us a 2 star rating, we have assigned you a special ID: 332273 and one of our representatives will be in touch with you shortly.”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“I was then told that it primarily covered rebooking-related fees only. This was very different from what the travel consultant assured me”
The company replied on 2026-08-22: “Dear Jane Laurent, Your experience matters to us, and we are committed to addressing any concerns you may have. We would appreciate the opportunity to discuss this further and assist you in finding a…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
104 reports · 21% of complaintssteady“I have finally received a full refund after 9 months of chasing.”
The company replied on 2021-01-13: “Dear San Phillips, please help us to locate your travel request by sending your Booking Confirmation Number and associated email address at [email protected]. Thank you in advance!”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“When I call them they put me on hold for more than 45 minutes”
The company replied on 2025-02-02: “Dear Arslan Kiani, It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Your complaint is assigned a special…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“ASAP Tickets is refusing to honor a refund”
The company replied on 2026-08-08: “Dear Customer, We appreciate you taking the time to share your feedback. We're sorry to hear about your friend's experience with us and would like to better understand the situation so we can…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Overcharging
69 reports · 14% of complaintsfalling“Everything about the sale was false, misleading and fraudulent”
The company replied on 2026-05-27: “Dear Dario Navarro! We take all customer feedback seriously and regret that we didn’t meet your expectations. We would love the chance to learn more about your experience and find a solution. Please…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“The agent seized the opportunity to try and extort money from me in the name of “ cancellation fees” of $475.”
The company replied on 2026-05-06: “Dear Moffat Sithole, We've escalated your case to the relevant department for further investigation and assistance. Thank you”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“They stole my $1295.23”
The company replied on 2026-05-06: “Dear Marufur Roshid, We’re truly sorry to hear about your frustration and understand how upsetting this situation feels. We want to assure you that your case is currently being handled by our Special…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
Refund refused
48 reports · 10% of complaintssteady“I was then told that it primarily covered rebooking-related fees only. This was very different from what the travel consultant assured me”
The company replied on 2026-08-22: “Dear Jane Laurent, Your experience matters to us, and we are committed to addressing any concerns you may have. We would appreciate the opportunity to discuss this further and assist you in finding a…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“ASAP Tickets is refusing to honor a refund”
The company replied on 2026-08-08: “Dear Customer, We appreciate you taking the time to share your feedback. We're sorry to hear about your friend's experience with us and would like to better understand the situation so we can…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“It’s a scam, they want me to buy another ticket more than the original price”
The company replied on 2026-07-28: “Dear Beth Bautista, We appreciate you taking the time to share your feedback. We're sorry to hear about your experience and would like to better understand the situation so we can investigate it…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Other
45 reports · 9% of complaintssteady“So when I went to the airport they did not let me board the flight”
The company replied on 2026-04-29: “Dear Rohit Gandhi, We've escalated your case to the relevant department for further updates and assistance. Thank you”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“I get scam with asap”
The company replied on 2026-04-27: “Dear Sergio, We appreciate you taking the time to share your feedback. We're sorry to hear about your experience and would like to better understand the situation so we can investigate it thoroughly.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Every who got scammed by this scam asapticket just file a case to ( ic3.gov) which is FBI you will get your money faster”
The company replied on 2026-04-16: “Dear Imran, We’ve sent you a request for additional information through this platform and would greatly appreciate it if you could take a moment to complete it.Your input is important to us, and it…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Compare ASAP Tickets with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.