Policybazaar UAE: most-reported complaints
Automated analysis of 386 public Trustpilot reviews published 2026-08-08 to 2026-09-24. TrustScore 4.5 from 804 total reviews — see the Trustpilot page. Quick answer: is Policybazaar UAE legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 8 out of 14 identified complaints citing this issue. A significant number of reviewers also state that support is unreachable, accounting for 5 of the complaints. Additionally, some customers mention that refunds are delayed, which was noted in 2 of the complaints.
How to reach Policybazaar UAE
These are the contact details Policybazaar UAE publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +971 800 800001, email [email protected], address Al Shafar Tower 1 - Office No. 1304 - Barsha Heights - Dubai - United Arab Emirates, Dubai, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Trustpilot has posted a consumer alert on this company’s profile. See the Trustpilot page for the current notice.
The company claimed its Trustpilot profile on 2025-10-27 and last replied to a negative review on 2026-09-17. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.7★ on Google (44,956 reviews)
TrustScore over time
4.4 → 4.5 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (97%, 4.9d) · 2026-08-21 (96%, 4.9d) · 2026-08-24 (94%, 4.8d) · 2026-08-28 (95%, 4.7d) · 2026-08-31 (93%, 4.7d) · 2026-09-03 (94%, 2.3d) · 2026-09-06 (93%, 2.3d) · 2026-09-09 (94%, 2.3d) · 2026-09-12 (94%, 2.3d).
What their policy promises
complaint process: email
“Via email: A detailed email can be sent to [email protected] to file your medical complaint”
complaint process: phone
“Phone Call – Call at 800 342 (DHA) to lodge your complaints”
complaint process: in-person
“In-Person: File a complaint by visiting any DHA centre”
complaint process: social media
“Via Social Media: Send a text @DHA Dubai”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-2 lines; added: Starting From AED 12,981/Yearly; removed: + Car Insurance Renewal | Starting From AED 11,634/Yearly (snapshot)
- 2026-09-08: +2/-2 lines; added: 44,090 | Based on 44,090 reviews; removed: 43,725 | Based on 43,725 reviews (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 338 company-invited reviews in the recent window average 4.89★, while 48 organic (uninvited) reviews average 4.10★.
85% of its 346 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 57% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 753 of this company’s 804 Trustpilot reviews (94%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Policybazaar UAE?
Support unhelpful
8 reports · 57% of complaints“till now it’s not reimbursed and almost 15 days have passed.”
The company replied on 2026-09-07: “Dear Pravin, We sincerely apologize for any inconvenience caused and understand your concern regarding the rent-a-car reimbursement. However, following a detailed review of your case with our…”
Our classifier read this reply as a substantive response.
“I have been trying to contact the agent for the past 10 days, but he has not been answering my calls or responding to my messages.”
The company replied on 2026-09-24: “Dear Muhammed, Thank you for highlighting this issue! We want to let you know that your concern is related to Policybazaar India. Please reach out to our India team by emailing [email protected]…”
Our classifier read this reply as a template response.
“refused to take responsibility or provide a reasonable resolution”
The company replied on 2026-09-08: “Dear Naufil, Thank you for bringing this to our attention. We're sorry to hear about your experience. We've searched our records and couldn't find any details associated with your name. To help us…”
Our classifier read this reply as a template response.
Support unreachable
5 reports · 36% of complaints“Worst customer care, no response till one month for claim”
The company replied on 2026-08-11: “Hello Pravin, We sincerely apologize for any inconvenience caused. We are working on your concern and trying to get this resolved on priority. Your Interaction ID : (PB12076851) please feel free to…”
Our classifier read this reply as a template response.
“I have been trying to contact the agent for the past 10 days, but he has not been answering my calls or responding to my messages.”
The company replied on 2026-09-24: “Dear Muhammed, Thank you for highlighting this issue! We want to let you know that your concern is related to Policybazaar India. Please reach out to our India team by emailing [email protected]…”
Our classifier read this reply as a template response.
“No body has responded well post getting the payment.”
The company replied on 2026-09-02: “Dear Vikram, Thank you for bringing this to our attention. We're sorry to hear about your experience. We've searched our records and couldn't find any details associated with your name. To help us…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Refunds delayed
2 reports · 14% of complaints“till now it’s not reimbursed and almost 15 days have passed.”
The company replied on 2026-09-07: “Dear Pravin, We sincerely apologize for any inconvenience caused and understand your concern regarding the rent-a-car reimbursement. However, following a detailed review of your case with our…”
Our classifier read this reply as a substantive response.
“it took almost 60 days after making the payment to finally receive a simple AED 100/- voucher”
The company replied on 2026-08-24: “Dear Jason, Thank you for bringing this to our attention. We're sorry to hear about your experience. We've searched our records and couldn't find any details associated with your name. To help us…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.