KEH Camera: most-reported complaints
Automated analysis of 480 public Trustpilot reviews published 2018-03-10 to 2026-09-25. TrustScore 4.6 from 4,684 total reviews — see the Trustpilot page. Quick answer: is KEH Camera legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 32% of the 343 complaints identified in 480 reviews. Not as described items were the second most common concern, representing 25% of complaints, followed by delivery failures and unhelpful support, each at 15%. While reports of faulty products, items not as described, and delivery failures remained flat, complaints about unhelpful support showed a rising trend.
How to reach KEH Camera
These are the contact details KEH Camera publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address Highlands Parkway Southeast 4900, Smyrna, 30082, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2025-08-13 and last replied to a negative review on 2026-08-28. We last checked this profile on 2026-09-26 and found 9 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.6★ on Google (0 reviews)
TrustScore over time
4.6 → 4.6 across 7 census measurements since 2026-09-08. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-08 (30%, 1.5d) · 2026-09-11 (30%, 1.5d) · 2026-09-14 (30%, 1.5d) · 2026-09-17 (30%, 1.5d) · 2026-09-20 (30%, 1.5d) · 2026-09-23 (30%, 1.5d) · 2026-09-26 (29%, 1.5d).
Severity: 16% of this company’s 343 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 4.7 days between the experience and publishing their negative review (187 reviews record both dates).
Reply quality: of 23 company replies to negative reviews analysed, 57% engaged with the specific problem and 26% were generic templates.
50% of its 117 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 32% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 617 of this company’s 4,684 Trustpilot reviews (13%) were written in the last 12 months.
What are the most common complaints about KEH Camera?
Faulty product
110 reports · 32% of complaintssteady“Both times I've ordered used cameras they were broken”
1 reader marked this review helpful on Trustpilot.
“Unfortunately when I opened the box the camera was dead on arrival.”
1 reader marked this review helpful on Trustpilot.
“Got a used Nikon Z6 in LN condition. They shipped with FW 2.10 when 3.40 is current.”
1 reader marked this review helpful on Trustpilot.
Not as described
85 reports · 25% of complaintssteady“the camera was graded correctly”
1 reader marked this review helpful on Trustpilot.
“they sent me an email stating they will give me $1120.”
1 reader marked this review helpful on Trustpilot.
“Item marked as EX+ highest condition but came without rubber covers or eyecup”
1 reader marked this review helpful on Trustpilot.
Delivery failed
52 reports · 15% of complaintssteady“They only returned the camera body.”
2 readers marked this review helpful on Trustpilot.
“They literally stole several items that i failed to account for in a huge bundle deal.”
2 readers marked this review helpful on Trustpilot.
“We ordered a $620 camera, and never received it.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
52 reports · 15% of complaintsrising since 2024-03“they could not ship until the next Tuesday because their warehouse is closed on the weekend.”
2 readers marked this review helpful on Trustpilot.
“Both times I've ordered used cameras they were broken”
1 reader marked this review helpful on Trustpilot.
“The discount disappeared suddenly and they charged more for the camera I’ll never get.”
1 reader marked this review helpful on Trustpilot.
Delivery late
35 reports · 10% of complaintssteady“they could not ship until the next Tuesday because their warehouse is closed on the weekend.”
2 readers marked this review helpful on Trustpilot.
“days after the scheduled deliver date”
1 reader marked this review helpful on Trustpilot.
“They sent the wrong lens version. Supposed to be a G and it showed up as a D.”
Misleading pricing
28 reports · 8% of complaintsrising since 2024-03“Website offered quote estimate. Once I accepted the quote, the page changed the quote automatically lowered by 18%.”
1 reader marked this review helpful on Trustpilot.
“KEH has unjustifiably, drastically downgraded their quote to buy my equipment.”
1 reader marked this review helpful on Trustpilot.
“The actual offer was about 45% below their initial offer.”
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-26.