Teal: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2024-04-09 to 2026-08-25. TrustScore 4.2 from 116 total reviews — see the Trustpilot page. Quick answer: is Teal legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, misleading pricing, unhelpful support, and subscription traps. Faulty products were cited in 24% of complaints, with examples including resume templates that cannot be read by common ATS systems. Misleading pricing, unhelpful support, and subscription traps each accounted for 18% of complaints, with examples citing misspelled cover letters and difficulties with subscription management. No trend could be established for these issues due to insufficient review volume.
How to reach Teal
These are the contact details Teal publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, email [email protected], address 7800 SW 57th Ave., Miami, 33143, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2020-06-12 and last replied to a negative review on 2026-06-16. We last checked this profile on 2026-09-26 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Review provenance: 24 company-invited reviews in the recent window average 4.92★, while 77 organic (uninvited) reviews average 3.99★.
51% of its 71 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 24% of this company’s complaints vs a 28% median across 40 ranked companies in its sector.
Review velocity: 58 of this company’s 116 Trustpilot reviews (50%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Teal?
Faulty product
4 reports · 24% of complaints“Resume templates can't be read by common ATS systems like Workday.”
The company replied on 2025-06-09: “Hi Shawn, We're sorry to hear about these issues you're running into with Teal – this is certainly not the experience we're aiming to provide. If you could reach out to us at [email protected]…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“because there's no way to download the Word file, I couldn't fix them”
The company replied on 2026-04-07: “Hey, Veniamin! I'm so sorry you had such a frustrating experience. I'd love to know more, you should have the ability to order your skills to your preference (alphabetize, manual, into categories,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“At least 50% of the cover letters generated had my last name misspelled”
The company replied on 2026-02-20: “Oof - this sounds like a terrible experience, I'm so sorry for the trouble. While our AI tries to semantically match keywords against JD content, there are times that irrelevancy might occur. The…”
Our classifier read this reply as a substantive response.
It promised: refund.
Misleading pricing
3 reports · 18% of complaints“At least 50% of the cover letters generated had my last name misspelled”
The company replied on 2026-02-20: “Oof - this sounds like a terrible experience, I'm so sorry for the trouble. While our AI tries to semantically match keywords against JD content, there are times that irrelevancy might occur. The…”
Our classifier read this reply as a substantive response.
It promised: refund.
“This company and many others are constantly Posting Jobs that are really not available.”
The company replied on 2025-02-25: “Hi Sherri! I'm so sorry about the trouble here. We receive the information from other sites and put it on Teal, so it's all in one central location. If you can, please email us at…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Because "free" price is 9$ per week. 9$ is too far from free.”
The company replied on 2024-07-29: “Thank you for sharing your feedback. Teal offers a range of free tools and resources to help job seekers, including our Resume Builder and Job Tracker. These features are designed to provide valuable…”
Our classifier read this reply as a deflection.
Support unhelpful
3 reports · 18% of complaints“Get you to sign up for subscriptions and get you when your forget”
The company replied on 2026-05-04: “Hey, Gavin! I'm so sorry for the experience you're having here and that you feel left hanging! We're always happy to provide cancellation & refund support if you're unhappy with the subscription. Do…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Unsubscribe disfunctional”
The company replied on 2026-06-16: “Hey, Albert! I'm so sorry for the trouble! We try to make unsubscribing as easy as possible. If you haven't already, will you send me an email to [email protected]? Happy to help. - Emily @…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“"sign up to apply" *signs up* "you'll never see this job again <3, but work on your resume you already have worked on and filled out!"”
The company replied on 2025-05-23: “Hi Syd, We are sorry you had a frustrating experience and understand this sign up flow is confusing so we're actively making some improvements! Our intention is to help you tailor your resume for the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Subscription trap
3 reports · 18% of complaints“Get you to sign up for subscriptions and get you when your forget”
The company replied on 2026-05-04: “Hey, Gavin! I'm so sorry for the experience you're having here and that you feel left hanging! We're always happy to provide cancellation & refund support if you're unhappy with the subscription. Do…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Continuously charges your account even after you’ve attempted to cancel multiple times”
The company replied on 2025-12-01: “Hi, Danny! I'm so sorry for the experience you've had here - we're more than happy to help. It looks like someone from our team got back to you in September but I'm wondering if it may have gotten…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“when I emailed I was told I could not get a refund as the 7 day subscription needs you to cancel within two days.”
The company replied on 2025-04-08: “Hi Chioma! We're sorry for the confusion with our refund policy here – our team has reached back out to you to sort this out. Feel free to respond in that email thread; we're happy to address any…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unreachable
2 reports · 12% of complaints“I have lost access to an account that I've been using for my resume and job applications.”
The company replied on 2025-10-01: “Hi Edward, We sincerely apologize for the frustration you've experienced. Losing access to your account during an active job search is incredibly stressful, and we are sorry there was a delay on our…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“Tried to reach out to customer support and they never responded.”
The company replied on 2024-06-17: “Hey Samantha, so sorry to hear that you did not have a great experience. We never want that to be the case and would love to learn more. I just looked at our inbox and we do not see an email from…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Other
2 reports · 12% of complaints“they do NOT respect my requests to unsubscribe”
The company replied on 2026-03-23: “Hi, Ihsan! I'm so sorry - this is obnoxious and not at all our intention. We care very much about user preferences, and this sounds buggy. If you're willing, I'd love to dig back in. Do you mind…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“The job listings on their site feel like mostly ghost listings”
The company replied on 2026-05-29: “Hi, Sara! I'm so bummed to hear this, I'm sorry that the quality didn't feel up to par. If possible, we would LOVE to capture a few of those URLs to postings you're referring to? If they're handy,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Teal with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-10.