Active.com: most-reported complaints
Automated analysis of 67 public Trustpilot reviews published 2016-05-12 to 2026-05-24. TrustScore 1.4 from 69 total reviews — see the Trustpilot page. Quick answer: is Active.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to subscription traps, with 23 reports accounting for 37% of complaints, a trend that is rising. Support unreachable and billing errors are also frequently cited, each appearing in 17 reports (27% of complaints), though both trends are falling. Additionally, 15 reports (24% of complaints) mention refused refunds, which is also a falling trend.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Boycott Active.com sports online entry system”.
Severity: 53% of this company’s 62 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.6 days between the experience and publishing their negative review (36 reviews record both dates).
Review velocity: 7 of this company’s 69 Trustpilot reviews (10%) were written in the last 12 months.
What are the most common complaints about Active.com?
Subscription trap
23 reports · 37% of complaintsrising since 2024-02“signed me up for their products without my knowledge or permission”
“added up for over $450 in charges. How is this company still in business??”
“they automatically charge for an annual membership, without any authorization.”
Support unreachable
17 reports · 27% of complaintsfalling“They don't answer the phone, nor do they respond to emails.”
“No refund, and no one to get ahold of at customer service.”
“automatically enrolled me in a program that costs $89 a year. With automatic renewal, and no way to contact them.”
Billing errors
17 reports · 27% of complaintsfalling“Activated a 99.99$ membership while I signed up for a mud race”
“they managed to charge us $99.95 for Active Advantage”
“they automatically charge for an annual membership, without any authorization.”
Refund refused
15 reports · 24% of complaintsfalling“No refund, and no one to get ahold of at customer service.”
“They said “registration fee for a postponed activity is not eligible for a refund.””
“No phone number to call. An automated-only response 1 WEEK after complaint. Over 2 months later, no resolution”
1 reader marked this review helpful on Trustpilot.
Overcharging
11 reports · 18% of complaintsrising since 2024-02“signed me up for their products without my knowledge or permission”
“added up for over $450 in charges. How is this company still in business??”
“No phone number to call. An automated-only response 1 WEEK after complaint. Over 2 months later, no resolution”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
10 reports · 16% of complaintsfalling“They said “registration fee for a postponed activity is not eligible for a refund.””
“They charged each participant twice. Instead of partial refunds due to covid they doubled the amount.”
2 readers marked this review helpful on Trustpilot.
“charging my credit card for several years for a membership they subscribed me to by default during the sign-up process.”
2 readers marked this review helpful on Trustpilot.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-24.