Duet Display: most-reported complaints
- Complaints in recent reviews
- 30% of 100 recent reviews analysed
- Most-reported issue
- Subscription trap 43% of complaints
- Company replies
- 100% of negative reviews, typically within a day
- TrustScore
- 3.8 from 116 total reviews
- Review window analysed
- 2022-12-06 to 2026-09-09 100 reviews
- Sector
- Other sectors
Automated analysis of 100 public Trustpilot reviews published 2022-12-06 to 2026-09-09. TrustScore 3.8 from 116 total reviews — see the Trustpilot page. Quick answer: is Duet Display legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with subscription management, with 13 complaints citing unauthorized charges despite cancellation attempts. Support quality is another frequent concern, as 9 reviewers described the assistance as unhelpful. Additionally, 7 complaints were filed regarding billing errors, and 6 reviewers reported using a faulty product.
Not enough reviews to establish a trend.
What are the most common complaints about Duet Display?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Subscription trap | 43% | 13 | ||
| Support unhelpful | 30% | 9 | ||
| Billing errors | 23% | 7 | ||
| Faulty product | 20% | 6 | ||
| Support unreachable | 17% | 5 | ||
| Misleading pricing | 13% | 4 |
Subscription trap
13 reports · 43% of complaints“Continuing to attempt to charge my card without permission - I already cancelled Duet autorenew last year.”
The company replied on 2024-05-01: “Hi, I would be happy to help fix this issue for you - can you reach out to our team and we can resolve the issue? Just reference this review!”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“I went into the 7 day trial expecting that I would only be charged after the trial had ended, but unfortunately I was charged immediately for a yearly subscription.”
The company replied on 2024-05-01: “Hi, I would be happy to help fix this issue for you - can you reach out to our team and we can resolve the issue? Just reference this review!”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“Old purchases doesn't work anymore”
The company replied on 2024-11-19: “Hi, can you e-mail us at [email protected] and we will surely fix any issue you have!”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Support unhelpful
9 reports · 30% of complaints“Their support was no help”
The company replied on 2025-01-17: “Hi, I am so sorry about this issue but can’t find any record of this incident happening in our customer support. Can you email us at [email protected] and I will find the query and fix…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“Created a trial account and the software didn't work properly. Contacted support which were utterly uselsess.”
The company replied on 2024-05-01: “Hi, I would be happy to help fix this issue for you - can you reach out to our team and we can resolve the issue? Just reference this review!”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Even after cancelling and deleting my account, I am still getting attempted charges on my account.”
The company replied on 2026-08-06: “Hi James, We are genuinely sorry for this frustrating experience. You were completely in the right to expect the 30% discount shown on your billing page to apply, and our AI assistant should never…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Billing errors
7 reports · 23% of complaints“Continuing to attempt to charge my card without permission - I already cancelled Duet autorenew last year.”
The company replied on 2024-05-01: “Hi, I would be happy to help fix this issue for you - can you reach out to our team and we can resolve the issue? Just reference this review!”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“Even after cancelling and deleting my account, I am still getting attempted charges on my account.”
The company replied on 2026-08-06: “Hi James, We are genuinely sorry for this frustrating experience. You were completely in the right to expect the 30% discount shown on your billing page to apply, and our AI assistant should never…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“They are up to 3 additional attempts, and continue to try to bill me for a canceled subscription.”
Faulty product
6 reports · 20% of complaints“Their support was no help”
The company replied on 2025-01-17: “Hi, I am so sorry about this issue but can’t find any record of this incident happening in our customer support. Can you email us at [email protected] and I will find the query and fix…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“The app does not work. It can not connect between my Windows 11 PC and MacBook. I asked for help to their support, and you know what, they never replied back to the support ticket.”
The company replied on 2024-05-01: “Hi, I would be happy to help fix this issue for you - can you reach out to our team and we can resolve the issue? Just reference this review!”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“significant issues with latency and frequent disconnections”
The company replied on 2024-05-01: “Hi, can you contact us and we can help resolve this for you?”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unreachable
5 reports · 17% of complaints“Continuing to attempt to charge my card without permission - I already cancelled Duet autorenew last year.”
The company replied on 2024-05-01: “Hi, I would be happy to help fix this issue for you - can you reach out to our team and we can resolve the issue? Just reference this review!”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“The app does not work. It can not connect between my Windows 11 PC and MacBook. I asked for help to their support, and you know what, they never replied back to the support ticket.”
The company replied on 2024-05-01: “Hi, I would be happy to help fix this issue for you - can you reach out to our team and we can resolve the issue? Just reference this review!”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“More than 2 months pasted and they did not return to me at all”
The company replied on 2024-05-13: “Hi, can you e-mail us at [email protected] and reference this so that we can help fix this issue?”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Misleading pricing
4 reports · 13% of complaints“I went into the 7 day trial expecting that I would only be charged after the trial had ended, but unfortunately I was charged immediately for a yearly subscription.”
The company replied on 2024-05-01: “Hi, I would be happy to help fix this issue for you - can you reach out to our team and we can resolve the issue? Just reference this review!”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“took 30 mins of my time and never told me i had to pay for the software DO NOT USE THIS!!!!!!”
The company replied on 2024-05-01: “Hi, I would be happy to help fix this issue for you - can you reach out to our team and we can resolve the issue? Just reference this review!”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Very expensive and only comes with pricing after you went through all the hassle of installing.”
The company replied on 2026-07-10: “Hi there, I'm sorry to hear your experience started with frustration. We try to be as upfront as possible by listing all our tiers on duetdisplay.com, but it sounds like the installation flow felt…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
The company claimed its Trustpilot profile on 2024-05-01 and last replied to a negative review on 2026-09-10. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Severity: 37% of this company’s 30 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.8 days between the experience and publishing their negative review (29 reviews record both dates).
Measured reply time: across 26 negative reviews that received a public reply, the median wait was 3 days — the company profile reports an average of under a day. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 26 company replies to negative reviews analysed, 38% engaged with the specific problem and 54% were generic templates.
Review provenance: 63 company-invited reviews in the recent window average 4.78★, while 37 organic (uninvited) reviews average 2.05★.
62% of its 60 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: subscription trap makes up 43% of this company’s complaints vs a 15% median across 25 ranked companies in its sector.
Review velocity: 28 of this company’s 116 Trustpilot reviews (24%) were written in the last 12 months.
Other UK companies with evidenced “Subscription trap” complaints
See all companies by issue: Subscription trap · Support unhelpful · Billing errors · Faulty product · Support unreachable · Misleading pricing · Sector table: Other sectors in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-30.