Croner: most-reported complaints
Automated analysis of 348 public Trustpilot reviews published 2023-01-16 to 2026-09-23. TrustScore 4.9 from 7,080 total reviews — see the Trustpilot page. Quick answer: is Croner legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 27 complaints (36% of identified issues) noting this trend is rising. A significant number of customers also describe the company as unprofessional, accounting for 19 complaints (25%), while others highlight difficulties in cancelling their contracts, with 15 reports (20%) showing a rising trend. Additionally, 14 complaints (18%) mention that support is unreachable, a trend that remains flat.
How to reach Croner
These are the contact details Croner publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0800 032 4088, email [email protected], address Croner House, Hinckley, LE10 1YG, GB.
The company claimed its Trustpilot profile on 2016-06-03 and last replied to a negative review on 2026-07-10. Trustpilot ranks it 5 of 15 in Human Resource Consulting. We last checked this profile on 2026-09-24 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: CRONER GROUP LIMITED (no. 08654528), active, incorporated 2013 (13 years); next accounts due 2026-12-31, last accounts filed 2025-12-12. 8 current officers (20 on record historically), 1 resignation in the last 24 months; 4 filings in the last 12 months (77 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 2 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Refund on unused tax insurances”, “E: 16/06 £900 worth of prizes (8-19 year olds - effort)”.
Elsewhere: 4.8★ on Google (1,519 reviews)
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-11. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-11 (100%, 1.3d) · 2026-08-14 (100%, 1.3d) · 2026-08-18 (96%, 1.3d) · 2026-08-21 (100%, 1.3d) · 2026-08-24 (100%, 1.3d) · 2026-08-27 (100%, 1.3d) · 2026-08-30 (100%, 1.3d) · 2026-09-02 (100%, 1.3d) · 2026-09-05 (100%, 1.3d) · 2026-09-08 (100%, 1.3d) · 2026-09-11 (100%, 1.3d) · 2026-09-14 (100%, 1.3d) · 2026-09-17 (100%, 1.3d) · 2026-09-20 (100%, 1.3d) · 2026-09-24 (96%, 1.3d).
Severity: 50% of this company’s 76 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.9 days between the experience and publishing their negative review (82 reviews record both dates).
What their policy promises
support availability: 24/7
“Croner advisors are available 24/7 to handle any HR, Health & Safety or Employment Law questions you may have.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-12.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 112 negative reviews that received a public reply, the median wait was 0.9 days — the company profile reports an average of 1 days.
Reply quality: of 112 company replies to negative reviews analysed, 46% engaged with the specific problem and 39% were generic templates.
Review provenance: 167 company-invited reviews in the recent window average 4.98★, while 105 organic (uninvited) reviews average 4.75★.
41% of its 261 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 36% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 1,349 of this company’s 7,080 Trustpilot reviews (19%) were written in the last 12 months.
What are the most common complaints about Croner?
Support unhelpful
27 reports · 36% of complaintsrising since 2025-07“we were misled into signing a five-year contract, despite being told by the sales rep that we could give six weeks’ notice at any time”
The company replied on 2025-02-11: “Hi Maxine, it is regretful that you have been left with a negative impression of Croner’s services. We are disappointed to hear about your experience and take your concerns very seriously. We always…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
“Over priced for a service that is available much cheaper if you shop around.”
The company replied on 2024-07-02: “Our services are tailored specifically to small businesses and our prices are significantly cheaper than hiring your own HR and H&S professionals. We also cover you with an insurance product that…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
“I was threatened with legal action unless I renewed my contract for another 5 years!”
The company replied on 2024-01-29: “We are sorry to hear about your experience with us. We take customer satisfaction very seriously, and we would like to make sure that you get the best service possible. Please contact us on…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
Other
19 reports · 25% of complaintsfalling“this company we found unprofessional on all levels”
The company replied on 2024-09-03: “Hi Sue, unfortunately we are unable to locate your details on our system. It is regretful that your recent experience has been negative and we would like the opportunity to resolve your concerns.…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
“I have yet again been contacted by Croner - this time an offer from their HR department. They just will not leave me alone”
The company replied on 2023-06-06: “Good afternoon Polly, We are sorry that you have been contacted again regarding Croner's services. We have been in contact with you to resolve this and can ensure this will not happen again. We hope…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“acquired my personal data—without my consent”
The company replied on 2025-05-08: “Hi Andrei, thank you for your feedback. We are concerned to hear about your recent experience with us and would like to take some time to look into this for you to avoid further unwanted contacted.…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
Hard to cancel
15 reports · 20% of complaintsrising since 2025-07“we were misled into signing a five-year contract, despite being told by the sales rep that we could give six weeks’ notice at any time”
The company replied on 2025-02-11: “Hi Maxine, it is regretful that you have been left with a negative impression of Croner’s services. We are disappointed to hear about your experience and take your concerns very seriously. We always…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
“Emailed numerous times to cancel contract. Fell on deaf ears.”
The company replied on 2024-12-12: “Hi Euan, it is regretful that you have been left with a negative impression of Croner’s services. As part of our company process, we are required to know the reason a client is cancelling their…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“they are refusing unless I pay an 80% fee and won't expire it until next year”
The company replied on 2024-06-18: “Hello Carl, I am sorry to hear that you feel you are not receiving any service from Croner, unfortunately we have been unable to locate an account for you. In order for me to investigate your…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
Support unreachable
14 reports · 18% of complaintssteady“they then gave me an email address that doesn't work.”
The company replied on 2025-04-28: “Hi Caroline, Thank you for taking the time to leave us feedback. It is regretful that you have been left with a negative impression of Croner's services. We are concerned to hear about your recent…”
Our classifier read this reply as a substantive response.
3 readers marked this review helpful on Trustpilot.
“either never answers any of my queries, or I get vague half-answers.”
The company replied on 2025-01-21: “Hi, unfortunately we are unable to locate your details on our system, so aren't able to identify you as a client. It is regretful that your recent experience has been negative and we would like the…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“it took 6 months for a response”
The company replied on 2025-03-21: “Hi Neil, it is regretful that your recent experience has been a negative one and we would like the opportunity to resolve your concerns. We have attempted to make contact today but have not yet been…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
Contract term changes
13 reports · 17% of complaintssteady“we were misled into signing a five-year contract, despite being told by the sales rep that we could give six weeks’ notice at any time”
The company replied on 2025-02-11: “Hi Maxine, it is regretful that you have been left with a negative impression of Croner’s services. We are disappointed to hear about your experience and take your concerns very seriously. We always…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
“Over priced for a service that is available much cheaper if you shop around.”
The company replied on 2024-07-02: “Our services are tailored specifically to small businesses and our prices are significantly cheaper than hiring your own HR and H&S professionals. We also cover you with an insurance product that…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
“I was threatened with legal action unless I renewed my contract for another 5 years!”
The company replied on 2024-01-29: “We are sorry to hear about your experience with us. We take customer satisfaction very seriously, and we would like to make sure that you get the best service possible. Please contact us on…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
Subscription trap
11 reports · 14% of complaintsrising since 2025-07“Emailed numerous times to cancel contract. Fell on deaf ears.”
The company replied on 2024-12-12: “Hi Euan, it is regretful that you have been left with a negative impression of Croner’s services. As part of our company process, we are required to know the reason a client is cancelling their…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“they will automatically renew without notifying you”
The company replied on 2026-07-10: “Thank you for your feedback. We would like to clarify that this matter was previously raised and thoroughly reviewed. At that time, a resolution was proposed in order to support you. We understand…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“Auto-Renewal Contract Trap”
The company replied on 2025-12-22: “Hi Chris, thank you for taking the time to leave us feedback. It is regretful that you have been left with a negative impression of Croner's services. We can see that a member of the team has reached…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
Compare Croner with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.