RentGuarantor.com: most-reported complaints
- Complaints in recent reviews
- 8% of 100 recent reviews analysed
- Most-reported issue
- Support unhelpful 38% of complaints
- Company replies
- 100% of negative reviews, typically within 5 days
- TrustScore
- 4.6 from 491 total reviews
- Review window analysed
- 2026-02-12 to 2026-10-01 100 reviews
- Sector
- Other sectors
Automated analysis of 100 public Trustpilot reviews published 2026-02-12 to 2026-10-01. TrustScore 4.6 from 491 total reviews — see the Trustpilot page. Quick answer: is RentGuarantor.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with three complaints noting slow response times. Two reviewers stated that refunds were refused and that the company became unreachable regarding those requests. Another two complaints were categorized as other issues, such as questions about refunds to loan companies. No trend could be established for these issues due to the low number of reviews.
Not enough reviews to establish a trend.
What are the most common complaints about RentGuarantor.com?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 38% | 3 | ||
| Refund refused | 25% | 2 | ||
| Other | 25% | 2 | ||
| Support unreachable | 25% | 2 |
Support unhelpful
3 reports · 38% of complaints“they replied 6 DAYS later”
The company replied on 2026-08-17: “We're sorry to read about your experience and are concerned by the issues you've raised, particularly regarding the level of customer service you describe, as this is not the standard we aim to…”
Our classifier read this reply as a template response.
“It took two weeks, many emails, and many calls to get a clear answer on how much the fees are”
The company replied on 2026-05-28: “Thank you for your review. We’re so sorry to hear that you felt our service was not as straightforward as expected. We always aim to provide clear and transparent information and appreciate all…”
Our classifier read this reply as a deflection.
“They try to help me but kind of useless”
The company replied on 2026-03-12: “Hi Brian Thank you for your review. We do have a list of Letting Agents that we can provide to tenants once approved for our RentGuarantor service. If the Letting Agent you wished to use does not…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Refund refused
2 reports · 25% of complaints“they then refuse to answer emails or calls regarding a refund”
The company replied on 2026-08-17: “Thank you for your feedback. We’re sorry to hear you feel this way. Our Guarantee Agreement is for a 36-month term, and we would not cancel or terminate a guarantor agreement without the appropriate…”
Our classifier read this reply as a deflection.
“It's nearly impossible to get a refund from them”
The company replied on 2026-09-08: “Hi there, thank you for taking the time to leave your feedback. We’re sorry to hear you’ve had this impression of our refund process. We’re always more than happy to consider refunds where they are…”
Our classifier read this reply as a template response.
Other
2 reports · 25% of complaints“I’m wondering why you don’t give money back to loan companies when tenants move out early?”
The company replied on 2026-06-08: “Hi We are sorry you are not happy with service received. Please contact RentGuarantor where we would be happy to discuss any concerns with the tenant directly. Many thanks The RentGuarantor Team”
Our classifier read this reply as a template response.
“This company was effectively no help to me at all”
The company replied on 2026-04-20: “Thank you for your review Katie All feedback is important to us, and we are sorry to hear that you are not happy with our service and felt let down. We would be happy to discuss directly with you so…”
Our classifier read this reply as a deflection.
Support unreachable
2 reports · 25% of complaints“they then refuse to answer emails or calls regarding a refund”
The company replied on 2026-08-17: “Thank you for your feedback. We’re sorry to hear you feel this way. Our Guarantee Agreement is for a 36-month term, and we would not cancel or terminate a guarantor agreement without the appropriate…”
Our classifier read this reply as a deflection.
“they replied 6 DAYS later”
The company replied on 2026-08-17: “We're sorry to read about your experience and are concerned by the issues you've raised, particularly regarding the level of customer service you describe, as this is not the standard we aim to…”
Our classifier read this reply as a template response.
How to reach RentGuarantor.com
These are the contact details RentGuarantor.com publishes on its Trustpilot profile, as of our last check on 2026-11-10 — phone 02071934418, email [email protected].
The company claimed its Trustpilot profile on 2019-01-14, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-08. Trustpilot ranks it 35 of 52 in Real Estate Agency. We last checked this profile on 2026-11-10 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Anyone used rentguarantor.com?”.
Elsewhere: 4.6★ on Google (as of October 2026)
Review provenance: 21 company-invited reviews in the recent window average 4.81★, while 80 organic (uninvited) reviews average 4.63★.
42% of its 88 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 38% of this company’s complaints vs a 28% median across 384 ranked companies in its sector.
Review velocity: 124 of this company’s 491 Trustpilot reviews (25%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
- Revolut
- Rickshaw Travel
- Rise Works
- Roamler
- Robert Half
- Roblox
- ROL Cruise
- Ron Skinner and Sons
- Rotary Watches
- Routledge
See all companies by issue: Support unhelpful · Refund refused · Support unreachable · Sector table: Other sectors in the UK
Compare RentGuarantor.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-05.