Cambridge University Press: most-reported complaints
Automated analysis of 9 public Trustpilot reviews published 2022-05-19 to 2026-08-21. TrustScore 2.7 from 9 total reviews — see the Trustpilot page. Quick answer: is Cambridge University Press legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with four out of five identified complaints citing poor service such as lost payments and missed callbacks. Additionally, two complaints mention faulty products, specifically noting incorrect answers in books. A trend cannot be established for these issues due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 13 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 31/05 Win £30 Worth of Cambridge University Press Bookshop Books”, “Cambridge University Press”, “E: 30/04 Win £30 Worth of Cambridge University Press Bookshop Books”.
Elsewhere: 4.4★ on Google (95 reviews) — a 1.7-star gap between its Trustpilot and Google scores.
Sector benchmark: support unhelpful makes up 80% of this company’s complaints vs a 18% median across 164 ranked companies in its sector.
Review velocity: 5 of this company’s 9 Trustpilot reviews (56%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Cambridge University Press?
Support unhelpful
4 reports · 80% of complaints“Lost payment, didn't contact me. I chased, they said would call, failed”
2 readers marked this review helpful on Trustpilot.
“There're many wrong answers in the book”
“I spoke to the most insufferable woman who didn't want to help me with my order.”
Faulty product
2 reports · 40% of complaints“There're many wrong answers in the book”
“You can't even read the ebook you purchased”
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.