Haven: most-reported complaints
Automated analysis of 300 public Trustpilot reviews published 2025-03-27 to 2026-09-23. TrustScore 4.9 from 3,622 total reviews — see the Trustpilot page. Quick answer: is Haven legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with unhelpful support, citing 14 instances such as being billed for unwanted services. Support being unreachable was the second most common complaint, with 13 reports including missed appointments. Additionally, five reviewers mentioned account or app problems, such as unauthorized service setups, while another five cited other issues like ordering internet without consent.
How to reach Haven
These are the contact details Haven publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (888) 316-9933, address 1014 Penna Ave., Tyrone, 16686, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2026-07-23 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-24 and found 8 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 3.9★ on Google (22 reviews)
TrustScore over time
4.9 → 4.9 across 11 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 25% of this company’s 48 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 2.9 days between the experience and publishing their negative review (62 reviews record both dates).
What their policy promises
support availability: alternative format upon request
“if you would like to receive it in an alternative format, please contact us as described in Section 14 and we will provide it.”
support availability: calls may be recorded
“We may record or monitor calls with our team for quality assurance, training, and to document your requests and consents”
support availability: no personalization of content
“We do not currently use your personal information to personalize or customize the content of the Services.”
support availability: no selling or sharing of personal information
“We do not sell or share your personal information and we do not use it for cross-context behavioral advertising or targeted advertising.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
74% of its 243 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 29% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 914 of this company’s 3,622 Trustpilot reviews (25%) were written in the last 12 months.
What are the most common complaints about Haven?
Support unhelpful
14 reports · 29% of complaintssteady“we got billed for something we didn’t ask for”
“they said there was nothing they could do, and to call the customer service for the internet provider.”
“I notified him of that and never got an apology or offer to help find the right utility companies and I never heard from him again.”
Support unreachable
13 reports · 27% of complaintssteady“The appointment time came and went with no phone call”
1 reader marked this review helpful on Trustpilot.
“Messed up my spectrum and now I've been sitting on the phone trying to cancel the spectrum they messed up for over an hour!”
“won’t even answer my calls”
Account/app problems
5 reports · 10% of complaintsrising since 2026-04“I did not give consent to set up services or accounts in my name”
“I had no power and water for 3 days because of this screw up”
“Signed us up for an internet service without prior approval/confirmation.”
Other
5 reports · 10% of complaintsrising since 2026-04“ordered spectrum internet without my consent”
“inspector shared my clients information with a 3rd party company”
“Wrong gas company, didn't get sent application for utilities and gas.”
Missed appointments
5 reports · 10% of complaintsfalling“The appointment time came and went with no phone call”
1 reader marked this review helpful on Trustpilot.
“Then the day of the appointment, nothing! No one called, text, emailed!”
1 reader marked this review helpful on Trustpilot.
“I made an appointment with them, they didn't call me”
Not as described
3 reports · 6% of complaintssteady“But I was set up for Eversource service when Eversource does not serve my town.”
“part of it was wrong internet was not included in hoa only cable”
“This should’ve been caught during inspection”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.