Rise Works: most-reported complaints
Automated analysis of 435 public Trustpilot reviews published 2024-01-05 to 2026-09-24. TrustScore 4.3 from 8,010 total reviews — see the Trustpilot page. Quick answer: is Rise Works legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and app problems, which accounted for 53% of the 385 complaints identified in 435 reviews. Support issues were also frequent, with 47% of complaints citing unreachable support and 33% describing support as unhelpful. Additionally, 9% of complaints mentioned delayed refunds. The trend for account problems is rising, while support unreachable and refund delay trends are falling.
The company claimed its Trustpilot profile on 2024-02-08, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-23. Trustpilot ranks it 5 of 20 in Payroll Service. We last checked this profile on 2026-09-25 and found 335 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 35% of this company’s 385 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.3 days between the experience and publishing their negative review (398 reviews record both dates).
What their policy promises
support availability: email
“If you have any questions or concerns about our notice, or our practices with regards to your personal information, please contact us at [email protected].”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-25.
Measured reply time: across 329 negative reviews that received a public reply, the median wait was 2.3 days — the company profile reports an average of 4 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 329 company replies to negative reviews analysed, 36% engaged with the specific problem and 59% were generic templates.
Review provenance: 22 company-invited reviews in the recent window average 4.73★, while 78 organic (uninvited) reviews average 1.64★.
Sector benchmark: account/app problems makes up 53% of this company’s complaints vs a 15% median across 112 ranked companies in its sector.
Review velocity: 3,145 of this company’s 8,010 Trustpilot reviews (39%) were written in the last 12 months.
What are the most common complaints about Rise Works?
Account/app problems
205 reports · 53% of complaintsrising since 2025-11“All email sent has been unanswered”
The company replied on 2026-07-13: “Hi Agatha, Thank you for reaching out, and we apologize for any frustration regarding your experience and the delay in communication. Please respond to our Trustpilot information request with your…”
Our classifier read this reply as a template response.
6 readers marked this review helpful on Trustpilot.
“never-ending loop of AI-generated responses”
The company replied on 2026-07-20: “Hi Ari, We hear your frustration loud and clear and deeply apologize for the delay you've experienced. Please be assured that we are actively following up on your case with our team as a priority and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
5 readers marked this review helpful on Trustpilot.
“locked me out of my own workspace”
The company replied on 2026-07-13: “Hi Abdu, Thank you for reaching out, and we sincerely apologize for the frustration regarding your account status, the technical issues during the recovery process, and the delay in updates from our…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
Support unreachable
182 reports · 47% of complaintsfalling“Support ignores your questions and messages.”
6 readers marked this review helpful on Trustpilot.
“All email sent has been unanswered”
The company replied on 2026-07-13: “Hi Agatha, Thank you for reaching out, and we apologize for any frustration regarding your experience and the delay in communication. Please respond to our Trustpilot information request with your…”
Our classifier read this reply as a template response.
6 readers marked this review helpful on Trustpilot.
“I’ve had zero updates despite multiple follow ups by email and chat.”
The company replied on 2026-08-26: “Hi Alisher, We sincerely apologize for the delay past the promised turnaround time and the lack of updates. We would like to investigate your case immediately Please respond to our information…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
5 readers marked this review helpful on Trustpilot.
Support unhelpful
128 reports · 33% of complaintssteady“Support ignores your questions and messages.”
6 readers marked this review helpful on Trustpilot.
“never-ending loop of AI-generated responses”
The company replied on 2026-07-20: “Hi Ari, We hear your frustration loud and clear and deeply apologize for the delay you've experienced. Please be assured that we are actively following up on your case with our team as a priority and…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
5 readers marked this review helpful on Trustpilot.
“locked me out of my own workspace”
The company replied on 2026-07-13: “Hi Abdu, Thank you for reaching out, and we sincerely apologize for the frustration regarding your account status, the technical issues during the recovery process, and the delay in updates from our…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
Refunds delayed
35 reports · 9% of complaintsfalling“I'm still waiting for the passkey for more than 8 days now”
The company replied on 2026-08-10: “Hi Motsiela, thank you for the feedback, and we apologize for the delay with your passkey verification. Please respond to our Trustpilot request for information so we can locate your account details,…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“i've been waiting for my ID verification to be completed for a month now”
The company replied on 2026-08-26: “Hi Joseph, We sincerely apologize for the delay and poor communication. We would like to investigate this immediately. Please respond to our information request with your account email so our team…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“they don't answer at all and all what they say to me is they arein contact with financial team”
2 readers marked this review helpful on Trustpilot.
Overcharging
27 reports · 7% of complaintssteady“exchange rate, it was too low compared to the market rate”
2 readers marked this review helpful on Trustpilot.
“The fee charged for transfer is absurdly expensive compared to other platforms.”
1 reader marked this review helpful on Trustpilot.
“The $20 fee is exorbitant.”
1 reader marked this review helpful on Trustpilot.
Billing errors
17 reports · 4% of complaintsrising since 2025-11“I am still waiting to receive my money to this day”
The company replied on 2026-02-25: “Hi Setty, We sincerely apologize for the delay and the conflicting timelines you’ve been given. We understand how frustrating it is to transition from instant service to a two-week wait. We want to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“customer support is nonexistent,currency conversion is wrong”
The company replied on 2026-07-13: “Hi katleho, Thank you for reaching out, and we apologize for the frustration regarding your experience with the platform, the currency conversion issue, and the clarity around our security features.…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“balance was 0(zero) and no balance available for withdrawal”
The company replied on 2026-06-23: “Hello Krishna, We are very sorry for the confusion regarding your balance display today. Following our recent migration from Rise Legacy to the New Rise Platform, some user accounts are experiencing…”
Our classifier read this reply as a substantive response.
2 readers marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-25.