Shop LC: most-reported complaints
Automated analysis of 2,211 public Trustpilot reviews published 2026-06-13 to 2026-09-23. TrustScore 4.3 from 32,182 total reviews — see the Trustpilot page. Quick answer: is Shop LC legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 22% of the 620 complaints identified in the analyzed period. Not as described items were the second most frequent concern, representing 21% of complaints, followed by delivery failures at 19%. Late deliveries were also a significant issue, making up 15% of complaints and showing a rising trend. The remaining issues did not reach the threshold for the top four categories.
How to reach Shop LC
These are the contact details Shop LC publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 877-899-0078, email [email protected], address 100 Michael Angelo Way #400, Austin, 78728, US.
The company claimed its Trustpilot profile on 2017-08-16, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 99 of 154 in Jewelry Store. We last checked this profile on 2026-09-23 and found 199 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.3 → 4.3 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.1d) · 2026-08-24 (100%, 0.1d) · 2026-08-27 (100%, 0.1d) · 2026-09-01 (100%, 0.1d) · 2026-09-04 (100%, 0.1d) · 2026-09-07 (99%, 0.1d) · 2026-09-11 (100%, 0.1d) · 2026-09-14 (100%, 0.1d) · 2026-09-17 (100%, 0.1d) · 2026-09-20 (99%, 0.1d) · 2026-09-23 (99%, 0.1d).
Severity: 12% of this company’s 620 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2026, 44% of 147 one-to-three-star reviews were 1★; in September 2026, 48% of 206.
Counted from July 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.8 days between the experience and publishing their negative review (833 reviews record both dates).
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +8/-13 lines; added: Fall Sweepstake Prize: TOM FORD Tobacco Vanille EDP: ENTER NOW! | FALL INTO SAVINGS 25% OFF + FREE SHIPPING | Code: HURRY; removed: LABOR DAY SALE EXTENDED 25% OFF + FREE SHIPPING | Code: HURRY | Fall Sweepstake Prize: Kilian Paris Old Fashioned Eau de Parfum! (snapshot)
- 2026-09-08: +57/-39 lines; added: Free Shipping Sitewide | LABOR DAY SALE EXTENDED 25% OFF + FREE SHIPPING | Code: HURRY; removed: Free Shipping on Online Orders over $50 | LABOR DAY PREVIEW SALE! 25% OFF + Free Shipping Use Code: HURRY Shop Now (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 777 negative reviews that received a public reply, the median wait was 0.3 days — the company profile reports an average of under a day.
Reply quality: of 777 company replies to negative reviews analysed, 43% engaged with the specific problem and 54% were generic templates.
32% of its 1385 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 22% of this company’s complaints vs a 26% median across 186 ranked companies in its sector.
Review velocity: 11,775 of this company’s 32,182 Trustpilot reviews (37%) were written in the last 12 months.
What are the most common complaints about Shop LC?
Faulty product
136 reports · 22% of complaintssteady“they are not willing to do anything saying I only had 30 for a refund”
The company replied on 2026-08-06: “We regret the inconvenience caused. We would like to address your concerns directly, but unfortunately, we were unable to reach you due to the absence of contact details. Kindly provide us with your…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“in LESS than 2 days a stone fell out.”
The company replied on 2026-07-04: “We regret any inconvenience caused. We want to make things right and improve your experience. We attempted to reach you but couldn't get through. Please let us know a convenient time to contact you,…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“All 3 items I received are ridiculous and cheap.”
1 reader marked this review helpful on Trustpilot.
Not as described
128 reports · 21% of complaintssteady“All 3 items I received are ridiculous and cheap.”
1 reader marked this review helpful on Trustpilot.
“two of which were not what I ordered and the third item I never even received”
“I got something different and I was very unhappy the stone wasn't right”
Delivery failed
117 reports · 19% of complaintssteady“Took money no product big SCAM”
“I received notice by email that this product was delivered but it never arrived”
“two of which were not what I ordered and the third item I never even received”
Delivery late
93 reports · 15% of complaintsrising since 2026-09“finally received it on Aug 3rd after calling customer service 3 different times.”
The company replied on 2026-08-05: “We're truly sorry to hear about your experience and apologize for the delay and inconvenience you faced. This is not the level of service we strive to provide. We've attempted to reach you to discuss…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“SHIPPING TIME TO DELIVERY TIME, AFTER ORDERING, PUSHING 2 WEEKS IS 'TERRIBLE'!!!!!!!!”
The company replied on 2026-07-04: “We regret any inconvenience caused. We want to make things right and improve your experience. We attempted to reach you but couldn't get through. Please let us know a convenient time to contact you,…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“The credit card has them already allowed for that purchase to go through rendering the funds unavailable for another purchase.”
The company replied on 2026-07-04: “We regret the inconvenience caused. We would like to address your concerns directly; however, we were unable to reach you as the phone number on file is out of service. Kindly provide us with an…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Support unhelpful
67 reports · 11% of complaintssteady“in LESS than 2 days a stone fell out.”
The company replied on 2026-07-04: “We regret any inconvenience caused. We want to make things right and improve your experience. We attempted to reach you but couldn't get through. Please let us know a convenient time to contact you,…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“finally received it on Aug 3rd after calling customer service 3 different times.”
The company replied on 2026-08-05: “We're truly sorry to hear about your experience and apologize for the delay and inconvenience you faced. This is not the level of service we strive to provide. We've attempted to reach you to discuss…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“NO TRACKING INFO EMAILED ME...NO ORDER HISTORY SHOWN.. PHONE CONTACT ADVISED DELIVERY BUT THAT INFO WAS WRONG PACKAGE DELIVERED EARLY AND TO WRONG HOUSE.”
The company replied on 2026-09-23: “We sincerely apologize for the issues you experienced with your recent order, including the lack of tracking information and the incorrect delivery. We understand how frustrating this must be. We…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Account/app problems
46 reports · 7% of complaintsfalling“I am so unhappy with the changes made to your web site. Whatever you have done, the old "if it ain't broke don't fix it" applies here.”
The company replied on 2026-07-25: “Dear Customer, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration caused by the recent changes to our website. We understand your concerns…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Holidays 2025 to 6/29/26 my calls go directly to automated system instead of live person.”
The company replied on 2026-07-29: “We regret any inconvenience caused. We want to make things right and improve your experience. We attempted to reach you but couldn't get through. Please let us know a convenient time to contact you,…”
Our classifier read this reply as a template response.
“they send you the wrong invoice with the goods”
The company replied on 2026-07-20: “Dear Customer, We're very sorry to hear about your experience and understand your frustration. The issues you've described regarding bidding, checkout, invoicing, and lack of resolution from our…”
Our classifier read this reply as a template response.
Compare Shop LC with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.