Business Skies: most-reported complaints
Automated analysis of 392 public Trustpilot reviews published 2023-09-13 to 2026-09-24. TrustScore 4.9 from 2,716 total reviews — see the Trustpilot page. Quick answer: is Business Skies legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 21 complaints identified out of 50 total issues. Misleading pricing is the second most common concern, cited in 15 cases and showing a rising trend. Additionally, reviewers mention that support is sometimes unreachable and report billing errors, such as being charged double for flights.
How to reach Business Skies
These are the contact details Business Skies publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1 (888) 818-7705, email [email protected], address 5400 Prairie Stone Pkwy, Unit 137, Hoffman Estates, Chicago, 60192, US.
The company claimed its Trustpilot profile on 2020-09-10, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-07. Trustpilot ranks it 4 of 39 in Airline Ticket Agency. We last checked this profile on 2026-09-24 and found 14 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (84%, 12.9d) · 2026-08-20 (84%, 12.9d) · 2026-08-24 (85%, 12.1d) · 2026-08-27 (85%, 12.1d) · 2026-08-30 (85%, 12.1d) · 2026-09-02 (84%, 12.7d) · 2026-09-08 (89%, 15.3d) · 2026-09-12 (89%, 15.3d) · 2026-09-15 (89%, 15.3d) · 2026-09-18 (85%, 15.3d) · 2026-09-21 (85%, 15.3d) · 2026-09-24 (85%, 15.3d).
Severity: 42% of this company’s 50 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 7.5 days between the experience and publishing their negative review (75 reviews record both dates).
What their policy promises
refund window: 24 hours
“Changes, cancellation, and refunds are allowed up to 24 hours from the time of departure.”
refund window: 24 hours
“Reservations for tickets to be refunded and/or exchanged must be canceled at least 24 hours prior to scheduled departure time”
refund window: 72 hours
“To cancel your trip and request a refund for your ticket(s), you must cancel your reservation at least 72 hours before the scheduled departure time.”
refund window: 48 hours
“If your ticket is not honored for any reason, please contact your agent immediately. Your ticket is guaranteed up to the amount paid for the ticket, and Business Skies will replace your ticket within 48 hours, or provide”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 44 negative reviews that received a public reply, the median wait was 6.4 days — the company profile reports an average of 15 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 44 company replies to negative reviews analysed, 18% engaged with the specific problem and 30% were generic templates.
Review provenance: 303 company-invited reviews in the recent window average 4.85★, while 47 organic (uninvited) reviews average 4.87★.
40% of its 327 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 42% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 998 of this company’s 2,716 Trustpilot reviews (37%) were written in the last 12 months.
What are the most common complaints about Business Skies?
Support unhelpful
21 reports · 42% of complaintssteady“Where is the $4800 mark up come from? That does not sound like a 20% “GUARANTEE”!!!”
1 reader marked this review helpful on Trustpilot.
“My airline canceled my flight and business sky failed to contact me with rebooking options”
“Business Skies has done absolutely nothing to correct this - over two months of platitudes, blaming the lack of progress on "waiting for response from Lufthansa."”
The company replied on 2026-04-08: “Dear Angelina, We’re really sorry for the experience you’ve had. We understand how frustrating this situation is. As per our records, our support team has been actively working on your case since the…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Misleading pricing
15 reports · 30% of complaintsrising since 2026-01“Where is the $4800 mark up come from? That does not sound like a 20% “GUARANTEE”!!!”
1 reader marked this review helpful on Trustpilot.
“I was given very little time to review the quotes "As the better fares were going fast."”
The company replied on 2026-02-27: “Dear Ellen, your tickets are confirmed. You mentioned your ticket numbers and booking reference in your previus email. Using those numbers together with your last name, you can log in to the…”
Our classifier read this reply as a deflection.
“ruined our Europe vacation from poor airline scheduling to cheap hotels we told him exactly what we wanted and he did what was best for his own profit”
The company replied on 2025-10-31: “Hi Steven, We truly understand how frustrating travel disruptions can be, especially when they affect a long-planned vacation. Our team always aims to support our clients in the most transparent and…”
Our classifier read this reply as a deflection.
Support unreachable
9 reports · 18% of complaintssteady“salesperson would not pick up my calls or clear doubts”
1 reader marked this review helpful on Trustpilot.
“Still no response for the travel insurance that I purchased through Blue Skies or refund from American Airlines.”
The company replied on 2025-12-09: “We’re very sorry to hear about your experience. Our agent made repeated attempts to reach you regarding the issue, but unfortunately we did not receive any response. To this day, we have been unable…”
Our classifier read this reply as a deflection.
“He kept making excuses and basically letting me know his hands were tied.”
Billing errors
7 reports · 14% of complaintsfalling“So I have been chargef double, over $4000 for flights that don't work and I don't even know what ones are valid”
The company replied on 2026-02-19: “Ellen, we understand this has been frustrating and we want to clarify a few important points. The original ticket that was booked was under restrictive airline rules and was clearly communicated as…”
Our classifier read this reply as a deflection.
“I asked them to refund me the miles in my Aeroplan account but they never did that”
“I asked them to refund me the miles in my Aeroplan account but they never did that”
Refund refused
7 reports · 14% of complaintsfalling“They charged me an additional $1716.32 saying that the partial ticket was booked using miles”
1 reader marked this review helpful on Trustpilot.
“We could not get our money back.”
The company replied on 2024-10-09: “Dear Robert, We sincerely apologize for the experience you’ve had. Unfortunately, we were unable to find any record of this case in our system for the past year. To assist you further, please provide…”
Our classifier read this reply as a template response.
“Business Skies refused to issue a refund.”
The company replied on 2024-04-09: “Mr Deniz, We're sorry to hear about your experience and appreciate you taking the time to share your concerns. Upon reviewing your case, we'd like to clarify the situation. Our records indicate that…”
Our classifier read this reply as a deflection.
Overcharging
5 reports · 10% of complaintsfalling“They charged me an additional $1716.32 saying that the partial ticket was booked using miles”
1 reader marked this review helpful on Trustpilot.
“Business Skies refused to issue a refund.”
The company replied on 2024-04-09: “Mr Deniz, We're sorry to hear about your experience and appreciate you taking the time to share your concerns. Upon reviewing your case, we'd like to clarify the situation. Our records indicate that…”
Our classifier read this reply as a deflection.
“They have kept our money they gave us travel vouchers, but we are entitled to our money back”
Compare Business Skies with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.