IObit: most-reported complaints
Automated analysis of 679 public Trustpilot reviews published 2017-10-22 to 2026-09-24. TrustScore 4.6 from 2,281 total reviews — see the Trustpilot page. Quick answer: is IObit legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, citing 81 instances of software corruption that affect drivers. Other frequent complaints include intrusive pop-up ads, with 58 reports, and difficulties with subscription management, noted in 53 cases. Additionally, 51 reviewers described customer support as unhelpful, specifically mentioning a lack of direct assistance options. The trend for product faults is rising, while the other issues remain flat.
How to reach IObit
These are the contact details IObit publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2015-08-14, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-22. Trustpilot ranks it 184 of 354 in Software Company. We last checked this profile on 2026-09-24 and found 13 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.5 → 4.6 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (100%, 1.2d) · 2026-08-20 (100%, 1.2d) · 2026-08-24 (99%, 1.2d) · 2026-08-27 (100%, 1.2d) · 2026-08-30 (99%, 1.2d) · 2026-09-02 (100%, 1.1d) · 2026-09-08 (100%, 1.1d) · 2026-09-12 (100%, 1.1d) · 2026-09-15 (98%, 1.1d) · 2026-09-18 (100%, 1.0d) · 2026-09-21 (100%, 1.0d) · 2026-09-24 (99%, 1.0d).
Severity: 30% of this company’s 289 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In July 2024, 46% of 11 one-to-three-star reviews were 1★; in September 2026, 62% of 13.
Counted from July 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (206 reviews record both dates).
What their policy promises
refund window: 60 days — meanwhile 10 reviewers in our census window reported refund delays.
“Selon la politique de remboursement de 60 jours, seules les commandes passées dans les 60 jours peuvent être remboursées.”
refund window: 3-5 working days — meanwhile 10 reviewers in our census window reported refund delays.
“Veuillez vérifier votre compte bancaire 3-5 ouvrables plus tard, ou vérifier votre e-mail pour les nouvelles mises à jour.”
support availability: 48 hours
“Merci! Nous vous contacterons via e-mail dès que possible, généralement dans 48 heures.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +2/-7 lines; added: * | J’en profite; removed: Boutique IObit | Jusqu'à -80% (snapshot)
- 2026-09-08: +7/-3 lines; added: Boutique IObit | Jusqu'à -80%; removed: * | Vite, J'en Profite (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 299 negative reviews that received a public reply, the median wait was 1.8 days — the company profile reports an average of 1 days.
Reply quality: of 300 company replies to negative reviews analysed, 21% engaged with the specific problem and 69% were generic templates.
Review provenance: 177 company-invited reviews in the recent window average 4.42★, while 240 organic (uninvited) reviews average 4.81★.
41% of its 346 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 28% of this company’s complaints vs a 28% median across 40 ranked companies in its sector.
Review velocity: 951 of this company’s 2,281 Trustpilot reviews (42%) were written in the last 12 months.
What are the most common complaints about IObit?
Faulty product
81 reports · 28% of complaintsrising since 2024-06“IT CORRUPTS YOUR DRIVERS THAT EVEN RESTORE WILL NOT FIX”
The company replied on 2022-08-06: “Hi there, sorry for the inconvenience. Driver updates can be provided by a few hardware manufacturers. Rest assured that all our updates are from a legal source. We provide driver updates only. I'm…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Installs tons of IOBit and iTop without our permission”
The company replied on 2022-01-17: “Hi there, sorry for the inconvenience. iTop is our partner. You may forget to uncheck the checkbox from some app when you install that app. Anyway, I have forwarded your concern to our product team…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“Installed Software Without Permission Same just happened to me. Driver Booster installed a VPN product without my permission.”
The company replied on 2022-06-08: “Hi there, sorry for the inconvenience. Your feedback has been recorded, and I have forwarded your concern to our product team and market team. They will consider this kind of marketing activity and…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
Other
58 reports · 20% of complaintssteady“I am sick and tired of your continuous pop-up ads!”
The company replied on 2023-06-26: “Hi there, so sorry for the inconvenience. To fully understand your concern and better assist you, could you please contact us via [email protected] and let us know more about your problem? Thank you…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“today it installed a VPN product without my permission.”
The company replied on 2022-05-26: “Hi there, sorry for the inconvenience. I have forwarded your concern to our product team and market team. They will consider this kind of marketing activities and make a better balance in future.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
3 readers marked this review helpful on Trustpilot.
“THEY COMPLETELY HAVE ACCESS TO YOUR PC AND ALL YOUR PERSONAL DATA”
The company replied on 2021-07-23: “Dear Customer, This is IObit Support Team. Thank you for using IObit products. We won't access your personal data like social media accounts, Gmail information. If you have any problems with our…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Subscription trap
53 reports · 18% of complaintssteady“their is no option to do that. Just forums and FAQs.”
The company replied on 2022-01-17: “Hi there, please feel free to contact us via [email protected] or submit your feedback in the program to let us know more about your order information, so we help you solve it. Thank you for your…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“you are forced to jump through many hoops to cancel”
The company replied on 2023-08-21: “Hi there, sorry for the inconvenience. Could you please contact us via [email protected] and provide us with more details about the issue you encountered thus we can better assist you? Thanks for…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“Their email notification did not provide a link or information on how to cancel.”
The company replied on 2023-02-17: “Hi there, please kindly let us know your order details or contact us via [email protected] to let us know more about your payment statement, so we can locate your order and arrange to refund the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
Support unhelpful
51 reports · 18% of complaintssteady“their is no option to do that. Just forums and FAQs.”
The company replied on 2022-01-17: “Hi there, please feel free to contact us via [email protected] or submit your feedback in the program to let us know more about your order information, so we help you solve it. Thank you for your…”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“They ran a diagnostic and then tried to get me to buy the addition service for $199.”
The company replied on 2020-07-31: “Dear Customer, This is IObit Support Team. The phone service is provided by our partner. They offer free service of installing and activating IObit products. Please contact us via [email protected]…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“they tried to scam me for over $100 selling me a cleanup by them.”
The company replied on 2020-07-31: “Dear Customer, This is IObit Support Team. The phone service is provided by our partner. They offer free service of installing and activating IObit products. If you have any problem with the…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
Support unreachable
40 reports · 14% of complaintsfalling“This company just charged me double what they said they would and they have no live support at all.”
The company replied on 2024-07-26: “Hi there, sorry for any inconvenience it caused to you. Could you kindly please contact us via [email protected] or from the Feedback entrance on the program, or submit an online request, and provide…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“you cannot cancel your sub”
The company replied on 2024-02-28: “Hi there, sorry for the inconvenience. Could you please contact us via [email protected] or from the Feedback entrance on the program, or submit an online request, and provide us with more details…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“didn't receive any activation codes, and there is no way to contact them and get a reply.”
The company replied on 2022-07-18: “Hi there, please kindly contact us via [email protected] to let us know more about your payment statement, so we can locate your order for you. Thank you for your time.”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
Billing errors
19 reports · 7% of complaintssteady“even though you set your account details to unsubscribe, they still bill your account”
The company replied on 2022-07-25: “Hi there, sorry for the inconvenience. Please kindly contact us via [email protected] and let us know the payment statement, we will arrange to refund your unwanted orders immediately. Thank you for…”
Our classifier read this reply as a substantive response.
It promised: refund.
2 readers marked this review helpful on Trustpilot.
“They've double billed me two years ago and again now”
The company replied on 2022-05-20: “Hi there, sorry for the inconvenience. Please kindly contact us via [email protected] to let us know the duplicate orders. We will help you solve it in 24 hours. Thank you for your time.”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“This company just charged me double what they said they would and they have no live support at all.”
The company replied on 2024-07-26: “Hi there, sorry for any inconvenience it caused to you. Could you kindly please contact us via [email protected] or from the Feedback entrance on the program, or submit an online request, and provide…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Compare IObit with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.