CrazyGames: most-reported complaints
- Complaints in recent reviews
- 49% of 110 recent reviews analysed
- Most-reported issue
- Faulty product 37% of complaints
- Company replies
- 17% of negative reviews, typically within 2 days
- TrustScore
- 2.5 from 920 total reviews
- Review window analysed
- 2022-09-29 to 2026-11-10 110 reviews
- Sector
- Other sectors
Automated analysis of 110 public Trustpilot reviews published 2022-09-29 to 2026-11-10. TrustScore 2.5 from 920 total reviews — see the Trustpilot page. Quick answer: is CrazyGames legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with faulty products, which accounted for 37% of the 54 complaints identified in the analyzed period. Other frequent concerns included general problems (30%) and account or app difficulties (17%). Support accessibility was also cited, representing 13% of complaints. While reports of faulty products and other issues are rising, complaints regarding account problems and unreachable support are falling.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
What are the most common complaints about CrazyGames?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Faulty product | 37% | 20 | rising since 2026-01 | |
| Other | 30% | 16 | rising since 2026-01 | |
| Account/app problems | 17% | 9 | falling | |
| Support unreachable | 13% | 7 | falling | |
| Support unhelpful | 9% | 5 | rising since 2026-01 | |
| Billing errors | 4% | 2 | rising since 2026-01 |
Faulty product
20 reports · 37% of complaints“Nothing. Template responses.”
3 readers marked this review helpful on Trustpilot.
“Games do not work properly”
1 reader marked this review helpful on Trustpilot.
“you keep saying i have no internet when i do”
1 reader marked this review helpful on Trustpilot.
Other
16 reports · 30% of complaints“I submitted a game to CrazyGames and received a rejection without a clear explanation”
3 readers marked this review helpful on Trustpilot.
“they reject the submission with very poor and lazy feedback that isn't helpful”
The company replied on 2026-08-26: “Thanks for sharing your feedback. We're sorry to hear that your experience with our submission process has been frustrating. We aim to provide developers with clear and actionable feedback when a…”
Our classifier read this reply as a template response.
2 readers marked this review helpful on Trustpilot.
“How a game what earn me almost $1mil,they tell me that is a "low gameplay quality"”
2 readers marked this review helpful on Trustpilot.
Account/app problems
9 reports · 17% of complaints“It was freezing forever.”
3 readers marked this review helpful on Trustpilot.
“it doesn't let me play the games I click on!!!”
2 readers marked this review helpful on Trustpilot.
“They forced me to download a new browser to play my game.”
1 reader marked this review helpful on Trustpilot.
Support unreachable
7 reports · 13% of complaints“MY COINS I PURCHASED ARE GONE and the game reset itself BACK to where I was before.”
The company replied on 2024-11-18: “HI Mad, sorry to hear that! Our purchases team will definitely look into this for you!”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Have messaged them twice, but received no response.”
1 reader marked this review helpful on Trustpilot.
“I have gotten no response ever since.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
5 reports · 9% of complaints“Nothing. Template responses.”
3 readers marked this review helpful on Trustpilot.
“my game was rejected again without sufficiently specific or actionable feedback.”
1 reader marked this review helpful on Trustpilot.
“This site has lost 2 times my game development”
Billing errors
2 reports · 4% of complaints“i purchased their game token but did not received any of it.”
1 reader marked this review helpful on Trustpilot.
“MY COINS I PURCHASED ARE GONE and the game reset itself BACK to where I was before.”
The company replied on 2024-11-18: “HI Mad, sorry to hear that! Our purchases team will definitely look into this for you!”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
The company claimed its Trustpilot profile on 2021-03-15 and last replied to a negative review on 2026-08-26. We last checked this profile on 2026-11-10 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
2.7 → 2.5 across 9 census measurements since 2026-10-05. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 9 dated readings
2026-10-05 (20%, 2.0d) · 2026-10-11 (20%, 2.0d) · 2026-10-17 (19%, 2.0d) · 2026-10-20 (18%, 2.0d) · 2026-10-23 (17%, 2.0d) · 2026-10-26 (17%, 2.0d) · 2026-11-04 (18%, 2.0d) · 2026-11-07 (18%, 2.0d) · 2026-11-10 (17%, 2.0d).
Severity: 11% of this company’s 54 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.1 days between the experience and publishing their negative review (62 reviews record both dates).
Sector benchmark: faulty product makes up 37% of this company’s complaints vs a 25% median across 172 ranked companies in its sector.
Review velocity: 66 of this company’s 920 Trustpilot reviews (7%) were written in the last 12 months.
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See all companies by issue: Faulty product · Account/app problems · Support unreachable · Support unhelpful · Billing errors · Sector table: Other sectors in the UK
Compare CrazyGames with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-10.