A Abana Auto Insurance: most-reported complaints
Automated analysis of 255 public Trustpilot reviews published 2018-12-31 to 2026-03-11. TrustScore 4.8 from 1,420 total reviews — see the Trustpilot page. Quick answer: is A Abana Auto Insurance legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with 17 complaints noting issues such as payment processing errors. Overcharging is another frequent concern, cited in 14 instances where customers claimed they were quoted one price but charged another. Additionally, 10 reviewers reported misleading pricing practices, including charges for coverage they did not explicitly authorize. Support unreachable issues were also raised in 10 cases, with reports indicating a rising trend in these complaints.
How to reach A Abana Auto Insurance
These are the contact details A Abana Auto Insurance publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 888-449-0174, email [email protected], address 2211 Butterfield Rd, Downers Grove, 60515, US.
The company claimed its Trustpilot profile on 2018-12-05 and uses Trustpilot’s paid features. Trustpilot ranks it 36 of 113 in Insurance Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 30% of this company’s 60 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
What their policy promises
cancellation method: automatic monthly payment
“If you pay for your policy by credit or debit card, we set up an automatic monthly payment paid directly from your credit or debit account.”
cancellation method: no fees or extra charges
“There are no fees or extra charges for this service.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
71% of its 182 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 28% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 6 of this company’s 1,420 Trustpilot reviews (0%) were written in the last 12 months.
What are the most common complaints about A Abana Auto Insurance?
Support unhelpful
17 reports · 28% of complaintssteady“you make payments at the end they say you don’t pay them until DMV sends you letters saying you didn’t have insurance”
1 reader marked this review helpful on Trustpilot.
“they charged a lot of money to get us back we have been with yall since 2018 with two cars. NOT RIGHT”
1 reader marked this review helpful on Trustpilot.
“This employee is a liability to the compony due her rudeness with customers.”
1 reader marked this review helpful on Trustpilot.
Overcharging
14 reports · 23% of complaintssteady“I was told one price then another at check out they took my vin down wrong”
1 reader marked this review helpful on Trustpilot.
“Jacked up my price”
1 reader marked this review helpful on Trustpilot.
“Now after 1 month they are charging me double monthly.”
Misleading pricing
10 reports · 17% of complaintssteady“we sent you an email for an additional signature and when you did not sign to deny extra coverage it was added to your policy anyway”
1 reader marked this review helpful on Trustpilot.
“they charge me a down payment not letting me renew my insurance to rip me off on the down payment”
1 reader marked this review helpful on Trustpilot.
“I feel like it was just a lie to give me out there”
1 reader marked this review helpful on Trustpilot.
Support unreachable
10 reports · 17% of complaintsrising since 2022-03“Took my card info and I never even heard of them. Emailed them and nothing...scam!!”
1 reader marked this review helpful on Trustpilot.
“I just keep being held on hold for hours everytime I call”
1 reader marked this review helpful on Trustpilot.
“not even 2 weeks later I got charged again and it was for a double Amount.”
1 reader marked this review helpful on Trustpilot.
Billing errors
10 reports · 17% of complaintsfalling“they charge me a down payment not letting me renew my insurance to rip me off on the down payment”
1 reader marked this review helpful on Trustpilot.
“not even 2 weeks later I got charged again and it was for a double Amount.”
1 reader marked this review helpful on Trustpilot.
“website said it didn't accept my card but yall still took my money”
1 reader marked this review helpful on Trustpilot.
Refund refused
4 reports · 7% of complaintsrising since 2022-03“Stole my money and still have yet to return it”
1 reader marked this review helpful on Trustpilot.
“they take my $540.94 frome my bank with no consent”
The company replied on 2025-07-22: “Hello, we apologize for any inconvenience you may have experienced. We have escalated this to a Senior member of Management, and they will be reaching out to address your concerns. We hope you to…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“called Abana back about 3days later to cancel and they wouldn't give Me a penny of the $360 bacw”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.