Vivint Solar: most-reported complaints
Automated analysis of 161 public Trustpilot reviews published 2019-03-20 to 2026-08-19. TrustScore 4.4 from 217 total reviews — see the Trustpilot page. Quick answer: is Vivint Solar legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, citing 14 instances out of 39 identified complaints. They also frequently describe support as unhelpful, with 10 reports, and raise concerns about misleading pricing in 9 cases. Additionally, 6 reviewers reported issues regarding changes to contract terms.
How to reach Vivint Solar
These are the contact details Vivint Solar publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone (877) 404-412, address 1800 Ashton Blvd, Lehi, 84043, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2017-10-02. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 74% of this company’s 39 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Measured reply time: across 28 negative reviews that received a public reply, the median wait was 0.8 days — the company profile reports an average of under a day.
Reply quality: of 28 company replies to negative reviews analysed, 46% engaged with the specific problem and 54% were generic templates.
56% of its 109 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 36% of this company’s complaints vs a 20% median across 94 ranked companies in its sector.
Review velocity: 19 of this company’s 217 Trustpilot reviews (9%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Vivint Solar?
Support unreachable
14 reports · 36% of complaints“They just brokered a 106k deal, took the $ and ran!!”
“Vivint hasn't responded to any of my clients that I signed up through their terrible 3rd party installers”
1 reader marked this review helpful on Trustpilot.
“Managers are unhelpful and never call you back.”
The company replied on 2021-08-17: “Thank you for reaching out, Kandith! We'd be happy to look into this for you. Please send your address and review to [email protected] and we will have a specialist reach out to go over your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
10 reports · 26% of complaints“It took several calls to their main office and my sales person as well to get my panels installed on August 24.”
“This criminal company installed the whole system on an aged roof in need of repair!”
The company replied on 2021-08-27: “Thank you for reaching out, Andrew. We have assigned a specialist to contact you soon. If you have any questions or concerns please reach out to us at [email protected]. Thanks!”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“Managers are unhelpful and never call you back.”
The company replied on 2021-08-17: “Thank you for reaching out, Kandith! We'd be happy to look into this for you. Please send your address and review to [email protected] and we will have a specialist reach out to go over your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Misleading pricing
9 reports · 23% of complaints“This criminal company installed the whole system on an aged roof in need of repair!”
The company replied on 2021-08-27: “Thank you for reaching out, Andrew. We have assigned a specialist to contact you soon. If you have any questions or concerns please reach out to us at [email protected]. Thanks!”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“You will sign your life away by signing this contract! Do not do it! Once you have signed their contract and the solar panels are on your roof, they forget about you”
The company replied on 2020-12-07: “Oh no! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this.…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“Our system was down for a week before I discovered it myself.”
The company replied on 2020-03-11: “Thank you so much for bringing this to our attention. We are sorry this was your experience, we would be frustrated too! Please send your address and review to [email protected] so that…”
Our classifier read this reply as a template response.
Contract term changes
6 reports · 15% of complaints“They just brokered a 106k deal, took the $ and ran!!”
“This criminal company installed the whole system on an aged roof in need of repair!”
The company replied on 2021-08-27: “Thank you for reaching out, Andrew. We have assigned a specialist to contact you soon. If you have any questions or concerns please reach out to us at [email protected]. Thanks!”
Our classifier read this reply as a substantive response.
It promised: to escalate.
1 reader marked this review helpful on Trustpilot.
“now you can’t get out . They will screw you all the way . Do not sign that contract!”
The company replied on 2021-06-04: “Oh no, Jean Paul! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can help…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Overcharging
5 reports · 13% of complaints“They just brokered a 106k deal, took the $ and ran!!”
“VIVINT IS CHARGING US $6400 for removal and storage of the panels.”
The company replied on 2021-01-15: “We're so sorry to hear this, Liz. We certainly don't want you to feel frustrated. Please send your address and review to [email protected] so that we can help resolve this for you. Thanks!”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
“vivint is refusing to fix it,and not willing to waive the fee's to have panels removed to replace my roof”
The company replied on 2020-12-03: “We're so sorry to hear this, Raquel. We certainly don't want you to feel frustrated. Please send your address and review to [email protected] so that we can look into this for you. Thanks!”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Faulty product
5 reports · 13% of complaints“SunRun informed me if it was do to the pest they would not honor the warranty”
“6 months later I still have ZERO electricity generated and no timetable for when I might possibly have my system online.”
The company replied on 2021-06-11: “We're so sorry to hear about your experience, Terry. We completely understand your frustration! Our goal is to make going solar easy and enjoyable but sometimes we do make mistakes. Please send your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“VIVINT IS CHARGING US $6400 for removal and storage of the panels.”
The company replied on 2021-01-15: “We're so sorry to hear this, Liz. We certainly don't want you to feel frustrated. Please send your address and review to [email protected] so that we can help resolve this for you. Thanks!”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Compare Vivint Solar with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-21.