The Company Wizard: most-reported complaints
Automated analysis of 218 public Trustpilot reviews published 2019-04-04 to 2026-08-17. TrustScore 4.9 from 2,204 total reviews — see the Trustpilot page. Quick answer: is The Company Wizard legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, accounting for 35% of the 17 identified complaints. Other frequently mentioned issues include a lack of refunds for uncompleted work, cited in 24% of complaints, and unhelpful support, which made up 18%. Late delivery was also noted, representing 12% of the complaints. No clear trend could be established for these issues due to the limited number of reviews.
How to reach The Company Wizard
These are the contact details The Company Wizard publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, address 45-47 Bishopthorpe Road, York, YO23 1NX, GB.
The company claimed its Trustpilot profile on 2018-11-09, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-10. Trustpilot ranks it 6 of 31 in Business and IT Consulting Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 3.9★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 5 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.0d) · 2026-08-15 (100%, 0.0d) · 2026-08-18 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-18 (100%, 0.0d).
30% of its 195 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 35% of this company’s complaints vs a 19% median across 80 ranked companies in its sector.
Review velocity: 102 of this company’s 2,204 Trustpilot reviews (5%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about The Company Wizard?
Support unreachable
6 reports · 35% of complaints“no one is replying for over a week”
The company replied on 2024-12-31: “Hello Alex, I have contacted the team at Regent St. The response may be a little delayed due to the offices being closed over the Christmas period. Please email me directly on…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“their email address cannot be found anywhere”
The company replied on 2024-09-13: “Dear Hugo, Thank you for reaching out. We send annual reminders to all our customers regarding the filing of their Confirmation Statement and Accounts. If you prefer not to receive these…”
Our classifier read this reply as a substantive response.
“I raised 10 queries but we never had a single reply”
The company replied on 2023-07-17: “Hello, I am happy to look into this for you. I know that HMRC have been experiencing increasing backlogs of late. It is not unheard of for UTR letters to take 10 weeks. If we receive a letter on your…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Other
4 reports · 24% of complaints“no work no money back”
The company replied on 2026-07-10: “All our reviews are 100% genuine. I have located your order and we can see that the identity verification documents you supplied us with were not satisfactory and failed to meet our minimum…”
Our classifier read this reply as a substantive response.
It promised: refund.
“Only ok as the company address was entered incorrectly and so, important Mail went to someone else’s address.”
The company replied on 2022-03-01: “Hi Abby, I am sorry to hear that. I will say however that we never change information on a customer's application. The information presented to us on a company application is forwarded without…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Easy to use but took too long to Incorporate.”
The company replied on 2019-06-17: “Hi James, Usually we'll turnaround a company application in 4-5 hours. I looked into your application and I see it was originally rejected by Companies House. This was because the country selection…”
Our classifier read this reply as a substantive response.
Support unhelpful
3 reports · 18% of complaints“I raised 10 queries but we never had a single reply”
The company replied on 2023-07-17: “Hello, I am happy to look into this for you. I know that HMRC have been experiencing increasing backlogs of late. It is not unheard of for UTR letters to take 10 weeks. If we receive a letter on your…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“the company authentifcation code was not readily available with the incorporation email”
The company replied on 2022-04-12: “Hi Stuart. Thank you for leaving your feedback. We don't send the company authentication code on the confirmation email for security reasons. This code allows you to make changes to the company…”
Our classifier read this reply as a substantive response.
“Been over a week and still not received anything. Chased but still nothing”
The company replied on 2021-11-15: “Sorry to hear that. I can see that your company has been incorporated, but I will investigate with our team to see what's happened to any other pending items. Regards Glenn”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Delivery late
2 reports · 12% of complaints“Been over a week and still not received anything. Chased but still nothing”
The company replied on 2021-11-15: “Sorry to hear that. I can see that your company has been incorporated, but I will investigate with our team to see what's happened to any other pending items. Regards Glenn”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“did not arrive until I prompted Company Wizard”
The company replied on 2021-06-09: “Thank you for your feedback. I'm sorry the documents failed to reach you in a timely manner. Our records show that they were despatched post-incorporation, then a second copy more recently (following…”
Our classifier read this reply as a substantive response.
Compare The Company Wizard with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.