E-File Magic: most-reported complaints
Automated analysis of 243 public Trustpilot reviews published 2021-03-03 to 2026-08-12. TrustScore 4.9 from 2,163 total reviews — see the Trustpilot page. Quick answer: is E-File Magic legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 35% of the 37 complaints identified in 243 reviews. Support unhelpfulness is the next most common concern, cited in 24% of complaints, followed by account and app problems at 22%. A smaller portion of reviewers, representing 5% of complaints, reported faulty product issues. No clear trend could be established for any of these issues due to insufficient review volume.
How to reach E-File Magic
These are the contact details E-File Magic publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 1-877-836-6680, email [email protected], address PO BOX 20576, Portland, 97294, US.
The company claimed its Trustpilot profile on 2019-12-04, uses Trustpilot’s paid features, and last replied to a negative review on 2026-02-10 — more than six months ago. Trustpilot ranks it 1 of 16 in Tax Preparation Software. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 3 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Severity: 5% of this company’s 37 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 3.9 days between the experience and publishing their negative review (40 reviews record both dates).
Measured reply time: across 29 negative reviews that received a public reply, the median wait was 0.1 days — the company profile reports an average of under a day.
Reply quality: of 29 company replies to negative reviews analysed, 48% engaged with the specific problem and 7% were generic templates.
51% of its 188 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 35% of this company’s complaints vs a 22% median across 55 ranked companies in its sector.
Review velocity: 417 of this company’s 2,163 Trustpilot reviews (19%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about E-File Magic?
Other
13 reports · 35% of complaints“Somehow it tripled the vendor list, fortunately before I released them.”
The company replied on 2026-01-30: “Hi Jay, There is a function to perform this. You can either delete the entire filer, which will delete all recipients, or you can go to 2. Filers, select the Mass Changes, and click the big red…”
Our classifier read this reply as a substantive response.
“My 1099 still has not received his copy of his 1099.”
The company replied on 2024-02-12: “Hi Craig, You submitted your order on 2/7/2024, we completed mailing on 2/9/2024, today is 2/11/2024. As you know the USPS isn't an instantaneous form of correspondence. The forms are mailed from our…”
Our classifier read this reply as a deflection.
“Didn't receive notification of completion of the e-file nor employer copies for our records as yet.”
The company replied on 2024-02-12: “Hi James, Thanks for taking the time to submit your review. We e-mailed you confirmation of e-file completion on 1/27/2024. Additionally, we e-mailed you confirmation that your recipient forms were…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
9 reports · 24% of complaints“The two vendors didn't get their electronic copy of the tax form 1099-NEC.”
The company replied on 2026-02-05: “HI Catherine, Thanks for taking the time to submit your review. We attempted delivery on both e-mails as outlined in our response to your support ticket. If you have further questions, please feel…”
Our classifier read this reply as a deflection.
“I didn't like that I was not helped after I had just released my file”
The company replied on 2024-02-05: “Hi Sandra, I reviewed your support ticket from 1/23/2024. We responded to your inquiry shortly after it was submitted. As our support personnel indicated, you cannot change Filer information after…”
Our classifier read this reply as a deflection.
“at no point has E-File Magic provided my file on the first try”
The company replied on 2023-02-01: “Hi, I'm not sure what company you contract for, but you should get in touch with them to confirm your information. As you are not a customer of ours, it's difficult to comment on your situation. We…”
Our classifier read this reply as a deflection.
Account/app problems
8 reports · 22% of complaints“Your software on the website is not at all intuitive. It took me over an hour to send out one form.”
The company replied on 2026-02-10: “Thanks for taking the time to submit your review. We're happy to listen to any feedback you may have. As is evidenced by the vast majority of our reviews, your experience isn't the typical experience…”
Our classifier read this reply as a deflection.
“Efile Magic was unwilling to ask me verification questions, send another verification text or take any action to remedy the solution.”
“Your software is difficult to understand, use and your site crashes”
The company replied on 2023-04-06: “Hi Timothy, We have very high historical uptime for our site, so we are not sure what you mean by “site crash”. If there was a specific issue you encountered we’d appreciate you sending us an email…”
Our classifier read this reply as a deflection.
Faulty product
2 reports · 5% of complaints“The import did not function properly”
“at no point has E-File Magic provided my file on the first try”
The company replied on 2023-02-01: “Hi, I'm not sure what company you contract for, but you should get in touch with them to confirm your information. As you are not a customer of ours, it's difficult to comment on your situation. We…”
Our classifier read this reply as a deflection.
Support unreachable
2 reports · 5% of complaints“the rep said "This conversation is over" and he hung up on me”
The company replied on 2023-02-02: “Thanks for taking the time to submit your review of your experience with our organization. Every year we handle thousands of support events and we work hard to provide a positive experience for all…”
Our classifier read this reply as a template response.
“login password keeps kicking me out and I have no way to get a timely reset password”
The company replied on 2021-10-19: “Hi Mark, Thanks for your feedback. We apologize if you were unable to receive the support you required within an ideal time frame. Although it's been a while since you posted your review, we wanted…”
Our classifier read this reply as a deflection.
Delivery late
2 reports · 5% of complaints“two weeks later, the recipient still has not received the mail copy.”
“MY EMPLOYEES HAVE STILL NOT RECEIVED THEIR 1099'S DESPITE YOU SENT AN EMAIL THEY HAD BEEN PROCESSED.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.