Stake: most-reported complaints
- Complaints in recent reviews
- 32% of 606 recent reviews analysed
- Most-reported issue
- Other 36% of complaints
- Company replies
- 99% of negative reviews, typically within 2 days
- TrustScore
- 3.9 from 12,429 total reviews
- Review window analysed
- 2025-07-12 to 2026-11-10 1,167 reviews
- Sector
- Other sectors
Automated analysis of 1,167 public Trustpilot reviews published 2025-07-12 to 2026-11-10. TrustScore 3.9 from 12,429 total reviews — see the Trustpilot page. Quick answer: is Stake legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 1167 Trustpilot reviews analysed, the most-reported issues with Stake were: Other (224 reports), Billing errors (159 reports), Support unhelpful (158 reports).
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Trustpilot has posted a consumer alert on this company’s profile. See the Trustpilot page for the current notice.
What are the most common complaints about Stake?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Other | 36% | 224 | steady | |
| Billing errors | 25% | 159 | rising since 2026-07 | |
| Support unhelpful | 25% | 158 | steady | |
| Support unreachable | 13% | 82 | rising since 2026-07 | |
| Account/app problems | 12% | 76 | steady | |
| Misleading pricing | 9% | 56 | steady |
Other
224 reports · 36% of complaints“worst support and worst marketing”
The company replied on 2026-09-14: “Hello Justin, We appreciate you sharing your experience with us again. We’re disappointed to hear that your recent interactions have changed the positive impression you previously had of Stake,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
6 readers marked this review helpful on Trustpilot.
“This website feels like a scam.”
The company replied on 2026-09-14: “Hello there, We appreciate you outlining your recent gaming experience and the concerns that your results have raised. We’d like to provide some context around how game outcomes are determined on…”
Our classifier read this reply as a deflection.
6 readers marked this review helpful on Trustpilot.
“Extremely low rtp , especially on all their “only on Stake” slots . Pure scam”
The company replied on 2026-09-01: “Hello Dmitri, Thank you for sharing your feedback. We’re sorry to hear that your experience with Only on Stake games has felt disappointing, especially regarding RTP and game results. Please note…”
Our classifier read this reply as a deflection.
6 readers marked this review helpful on Trustpilot.
Billing errors
159 reports · 25% of complaints“they won't let me win a single cent”
The company replied on 2026-08-28: “Hello there, Thank you for sharing your concerns. We'd like to address the two main points raised in your review. First, Stake does not manipulate game outcomes or adjust results based on individual…”
Our classifier read this reply as a deflection.
7 readers marked this review helpful on Trustpilot.
“Not getting ladders even after waggering 100k”
The company replied on 2026-08-28: “Hello Gaurav, We appreciate you sharing your concerns regarding the rewards you've been receiving. We recognise that, particularly after a significant amount of wagering activity, the bonuses…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
“Stake support informed me in writing that I would not be able to withdraw the funds”
The company replied on 2026-09-28: “Hello Ryder, Thank you for taking the time to share your concerns. We understand that you remain dissatisfied with the outcome of the verification and compliance review, particularly given the funds…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
Support unhelpful
158 reports · 25% of complaints“they won't let me win a single cent”
The company replied on 2026-08-28: “Hello there, Thank you for sharing your concerns. We'd like to address the two main points raised in your review. First, Stake does not manipulate game outcomes or adjust results based on individual…”
Our classifier read this reply as a deflection.
7 readers marked this review helpful on Trustpilot.
“Been with STAKE for over 2 years and its only paid out once!!!!!!!!!”
The company replied on 2026-08-31: “Hello there, Thank you for continuing to share your perspective with us. As addressed in our previous responses, game outcomes are not influenced by a player's VIP status, previous results, wagering…”
Our classifier read this reply as a deflection.
6 readers marked this review helpful on Trustpilot.
“worst support and worst marketing”
The company replied on 2026-09-14: “Hello Justin, We appreciate you sharing your experience with us again. We’re disappointed to hear that your recent interactions have changed the positive impression you previously had of Stake,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
6 readers marked this review helpful on Trustpilot.
Support unreachable
82 reports · 13% of complaints“they completely ignore complaints”
The company replied on 2026-09-03: “Hello János, Thank you for taking the time to share your concerns once again. As previously explained, VIP status does not automatically result in compensation for losses. Bonuses and promotional…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
“They keep giving me the same exact automated messages when I ask them to explain in details what is happening.”
The company replied on 2026-08-31: “Hello there, We appreciate you bringing this withdrawal issue to our attention. The situation you've described appears to involve account-specific payment and communication details that cannot be…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“I contacted support and was repeatedly told to wait 48 hours. After waiting, the issue still wasn’t resolved”
The company replied on 2026-08-31: “Hello Yves, Thank you for providing such a detailed account of your withdrawal experience. We appreciate that the repeated delays and lack of clarity around the different transactions have made the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
Account/app problems
76 reports · 12% of complaints“they block players to claim codes for 7 days for nothing i got ban”
The company replied on 2026-08-31: “Hello there, Thank you for sharing your feedback once again. As your latest review relates specifically to bonus codes and promotional access, we'd like to clarify that these features are subject to…”
Our classifier read this reply as a deflection.
6 readers marked this review helpful on Trustpilot.
“i personally found out this sites is 100 percent rigged sites”
The company replied on 2026-09-01: “Hello there, Thank you for bringing your concerns to our attention. We’re sorry to hear that your experience has led you to feel this way, especially regarding Stake Originals, RTP, account…”
Our classifier read this reply as a deflection.
5 readers marked this review helpful on Trustpilot.
“when you start to win they freeze youre account so you can not withdrawel the money”
4 readers marked this review helpful on Trustpilot.
Misleading pricing
56 reports · 9% of complaints“Starting to feel like a scam. Win once and then never again”
The company replied on 2026-09-07: “Hello Adam, Thank you for taking the time to leave your review. We’re sorry to hear that your recent experience has led you to feel this way. Casino games are chance-based, and outcomes can vary…”
Our classifier read this reply as a template response.
5 readers marked this review helpful on Trustpilot.
“I urge the platform to provide independent, transparent server-side RNG audit reports”
The company replied on 2026-09-07: “Hello there, Thank you for taking the time to provide a detailed explanation of your concerns. Please note that Stake does not adjust game outcomes based on a player’s VIP level, account status,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“stake is impossible greedy scam. i suggest you to not ever play on that scam brand ever.”
The company replied on 2026-09-07: “Hello there, We appreciate you taking the time to share your concerns again. Please note that weekly bonuses and other rewards are not fixed cashback percentages, and the amounts may vary based on…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
The company claimed its Trustpilot profile on 2020-06-03 and last replied to a negative review on 2026-11-09. We last checked this profile on 2026-11-10 and found 46 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
3.9 → 3.9 across 13 census measurements since 2026-10-05. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 13 dated readings
2026-10-05 (99%, 1.5d) · 2026-10-08 (100%, 1.5d) · 2026-10-11 (99%, 1.5d) · 2026-10-14 (99%, 1.5d) · 2026-10-17 (99%, 1.5d) · 2026-10-20 (99%, 1.5d) · 2026-10-23 (99%, 1.5d) · 2026-10-26 (99%, 1.5d) · 2026-10-29 (99%, 1.6d) · 2026-11-01 (99%, 1.6d) · 2026-11-04 (99%, 1.6d) · 2026-11-07 (99%, 1.6d) · 2026-11-10 (99%, 1.6d).
Severity: 41% of this company’s 631 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In September 2026, 78% of 116 one-to-three-star reviews were 1★; in November 2026, 84% of 45.
Counted from September 2026 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 1.1 days between the experience and publishing their negative review (748 reviews record both dates).
Measured reply time: across 739 negative reviews that received a public reply, the median wait was 1.1 days — the company profile reports an average of 2 days.
Reply quality: of 739 company replies to negative reviews analysed, 18% engaged with the specific problem and 49% were generic templates.
Review provenance: 363 company-invited reviews in the recent window average 4.51★, while 243 organic (uninvited) reviews average 2.45★.
69% of its 370 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 36% of this company’s complaints vs a 23% median across 307 ranked companies in its sector.
Review velocity: 6,175 of this company’s 12,429 Trustpilot reviews (50%) were written in the last 12 months.
Other UK companies with evidenced “Billing errors” complaints
- Starling
- Store Insure
- SumUp
- Sutherland
- takepayments Limited
- TalkTalk
- Taptap Send
- Taxd
- TeachersPayTeachers
- Ten Health & Fitness
See all companies by issue: Billing errors · Support unhelpful · Support unreachable · Account/app problems · Misleading pricing · Sector table: Other sectors in the UK
Compare Stake with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-10.