i-bank: most-reported complaints
Automated analysis of 53 public Trustpilot reviews published 2019-08-11 to 2026-09-24. TrustScore 1.3 from 57 total reviews — see the Trustpilot page. Quick answer: is i-bank legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, with 20 out of 45 identified complaints citing this issue. Support staff are also frequently described as unhelpful, accounting for 19 reports. Additionally, 13 complaints highlight problems with accounts or the app, while 5 reports mention billing errors.
How to reach i-bank
These are the contact details i-bank publishes on its Trustpilot profile, as of our last check on 2026-09-27 — it publishes no phone number there, address Aiolou 86, Athina, 105 59, GR.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-27 and found 53 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Severity: 24% of this company’s 45 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 0.7 days between the experience and publishing their negative review (39 reviews record both dates).
What their policy promises
complaint process: investigated in cooperation with competent Business Units
“All issues will be investigated in cooperation with the competent Business Units of the Bank.”
complaint process: as soon as possible, within legislative time limits
“After the completion of the investigation a final response will be provided, as soon as possible, within the time limits set by the provisions of the legislative and regulatory framework in force.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-27.
Review velocity: 12 of this company’s 57 Trustpilot reviews (21%) were written in the last 12 months.
What are the most common complaints about i-bank?
Support unreachable
20 reports · 44% of complaintsfalling“NBG blocks the transaction every time making me wait for hours on hold with the Security department to unblock it.”
4 readers marked this review helpful on Trustpilot.
“Telephone support: waiting times 30+, up to 1:30 hrs depending on which department you want to contact.”
3 readers marked this review helpful on Trustpilot.
“Literally impossible to receive any help from anyone here.”
3 readers marked this review helpful on Trustpilot.
Support unhelpful
19 reports · 42% of complaintssteady“Rigid procedures, no solutions provided, questionable and often contradictory advice”
4 readers marked this review helpful on Trustpilot.
“they refuse to help me on the phone and make me write to the contact form, which after 14 days sends an automated message”
2 readers marked this review helpful on Trustpilot.
“Extremely poor customer service”
2 readers marked this review helpful on Trustpilot.
Account/app problems
13 reports · 29% of complaintsrising since 2025-04“NBG blocks the transaction every time making me wait for hours on hold with the Security department to unblock it.”
4 readers marked this review helpful on Trustpilot.
“Telephone support: waiting times 30+, up to 1:30 hrs depending on which department you want to contact.”
3 readers marked this review helpful on Trustpilot.
“My card was blocked and no explanation provided. Just a phone number which never answers waiting too long.”
2 readers marked this review helpful on Trustpilot.
Billing errors
5 reports · 11% of complaintsrising since 2025-04“They started charging us for the renewal of an expired debit card.”
1 reader marked this review helpful on Trustpilot.
“The cashier stole 100 € during changing money”
“They lock my credit card they never tell you why and then they unlock it one day later without any explanation”
Overcharging
4 reports · 9% of complaintsrising since 2025-04“Apart from ripping us off with ridiculous rates on the credit card and on a mortgage”
“They charge you commissions for everything. You keep your money there and for no reason are reducing all the time.”
“it cost $1.80 per Euro at ATM and they don't exchange it at the counter perpetually.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-27.