Turnbull - Builders Merchant: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2020-05-20 to 2026-08-05. TrustScore 4.6 from 407 total reviews — see the Trustpilot page. Quick answer: is Turnbull - Builders Merchant legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 100 Trustpilot reviews analysed, the most-reported issues with Turnbull - Builders Merchant were: Support unhelpful (5 reports), Delivery late (4 reports). There are not enough reviews to establish a trend.
How to reach Turnbull - Builders Merchant
These are the contact details Turnbull - Builders Merchant publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address 95 South Gate, Sleaford, NG34 7RQ, GB.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2022-08-10 and last replied to a negative review on 2026-06-29. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Review provenance: 22 company-invited reviews in the recent window average 5.00★, while 41 organic (uninvited) reviews average 4.34★.
10% of its 91 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 20 of this company’s 407 Trustpilot reviews (5%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Turnbull - Builders Merchant?
Support unhelpful
5 reports · 50% of complaints“it soon became clear that the manager at this depot could not give a damn about customers.”
The company replied on 2023-09-26: “Hello Jerry I have looked into this case carefully, and find your review contains some inaccuracies. You commissioned, and purchased, your bathrooms from a Turnbull trade account customer who…”
Our classifier read this reply as a deflection.
“Sink unit was delivered late to start with. No communication about that.”
The company replied on 2026-06-29: “Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and completely understand how frustrating this must have been, particularly with the delays, lack…”
Our classifier read this reply as a substantive response.
“I was let down more than once with dates for my completed quote, I had to send numerous emails chasing these up”
The company replied on 2024-07-05: “Hello Di Having spoken with Michelle it seems we dropped the ball - her take-away from your initial appointment in February was that you were in no rush as you’d got a fitter lined up in June. That…”
Our classifier read this reply as a substantive response.
Delivery late
4 reports · 40% of complaints“Sink unit was delivered late to start with. No communication about that.”
The company replied on 2026-06-29: “Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and completely understand how frustrating this must have been, particularly with the delays, lack…”
Our classifier read this reply as a substantive response.
“After 1 hour late made a call, will be with you within the next hour , hour and quarter later it arrived”
The company replied on 2021-02-04: “Brian Thanks for taking the time to let us know about your delivery and please accept our apologies for letting you down. We’ve checked our end, and the branch were aware that you’d requested an…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“waited nearly 3 weeks had to call then for got to call back”
The company replied on 2020-06-24: “Hi Rick Thanks for the feedback. We definitely messed up on your order, and for that I apologise After looking into this, it appears that items in your order were initially out of stock. We failed to…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-23.