electricityrates.com: most-reported complaints
Automated analysis of 323 public Trustpilot reviews published 2025-05-22 to 2026-09-11. TrustScore 4.7 from 7,628 total reviews — see the Trustpilot page. Quick answer: is electricityrates.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing and other unspecified issues, each accounting for 23% of the 43 complaints identified. Account and app problems, along with unhelpful support, were also frequently cited, representing 16% of complaints each. The trends for other issues, account problems, and support complaints are rising, while complaints about misleading pricing remain flat.
How to reach electricityrates.com
These are the contact details electricityrates.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2015-04-22, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-30. Trustpilot ranks it 1 of 9 in Energy Equipment and Solutions. We last checked this profile on 2026-09-24 and found 24 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (4%, 14.0d) · 2026-08-24 (4%, 14.0d) · 2026-08-27 (4%, 14.0d) · 2026-08-30 (4%, 14.0d) · 2026-09-02 (4%, 14.0d) · 2026-09-05 (4%, 14.0d) · 2026-09-08 (4%, 14.0d) · 2026-09-11 (4%, 14.0d) · 2026-09-14 (4%, 14.0d) · 2026-09-17 (4%, 14.0d) · 2026-09-24 (4%, 14.0d).
Severity: 7% of this company’s 43 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In August 2023, 7% of 15 one-to-three-star reviews were 1★; in January 2025, 20% of 10.
Counted from August 2023 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 0.9 days between the experience and publishing their negative review (306 reviews record both dates).
What their policy promises
support availability: first year of operation
“TXU announced that it will provide all the electricity used by the charging stations for the first year of operation”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-16.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-21.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Reply quality: of 22 company replies to negative reviews analysed, 50% engaged with the specific problem and 45% were generic templates.
55% of its 230 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 23% of this company’s complaints vs a 20% median across 40 ranked companies in its sector.
Review velocity: 1,336 of this company’s 7,628 Trustpilot reviews (18%) were written in the last 12 months.
What are the most common complaints about electricityrates.com?
Misleading pricing
10 reports · 23% of complaintssteady“When I called they told me I wasn't eligible for the .1199 rate. That was for new customers.”
1 reader marked this review helpful on Trustpilot.
“The website tries to appear as the official Ohio government site.”
“it showed a 1999 base charge which was not on the offer that I signed up for”
Other
10 reports · 23% of complaintsrising since 2026-05“had to renew and run the electric gauntlet. All these companies are more interested in profit than customer satisfaction”
“I shouldn't have to do this. I should get the lowest rate by default.”
“Very bad experience with direct enrgy”
Account/app problems
7 reports · 16% of complaintsrising since 2026-05“Steal from your bank account, then try to justify that they have done nothing wrong”
“I am unable to change my gas service”
“It is hard to set up”
Support unhelpful
7 reports · 16% of complaintsrising since 2026-05“Steal from your bank account, then try to justify that they have done nothing wrong”
“To many hoops to jump through to get this done.”
“I have NEVER been held up so long over trival NONSENSE with ther same things being repeated ten times over”
Support unreachable
5 reports · 12% of complaintsfalling“THERE WAS A $400 SURCHARGE payable to Smart Energy, a company I did not sign up for”
“If you give an 800 phone number to speak to a rep the least you can do is have someone answer in case I have questions”
“I was requesting new service/contract last week, but no one came back to me at all.”
Overcharging
4 reports · 9% of complaintsfalling“When I called they told me I wasn't eligible for the .1199 rate. That was for new customers.”
1 reader marked this review helpful on Trustpilot.
“The rate changed so quickly! Couple of days ago it was $.0889/per kwh, today is 9.19 per kwh”
“Overcharging!!!!!!”
Compare electricityrates.com with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-11.