DriveSolutions.com: most-reported complaints
Automated analysis of 330 public Trustpilot reviews published 2013-04-19 to 2026-08-21. TrustScore 4.8 from 1,317 total reviews — see the Trustpilot page. Quick answer: is DriveSolutions.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, accounting for 32% of the 133 complaints identified across 330 reviews. Delivery failures and late deliveries are also frequent issues, cited by 23% and 22% of complainers respectively. Additionally, 21% of complaints mention receiving faulty products that do not function correctly.
How to reach DriveSolutions.com
These are the contact details DriveSolutions.com publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 747-888-3085, email [email protected], address 6442 Platt Ave #153, West Hills, 91307, US.
The company claimed its Trustpilot profile on 2015-03-17 and last replied to a negative review on 2026-03-07 — more than six months ago. Trustpilot ranks it 2 of 3 in Drives and Storage Service. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.8 across 5 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-24 (67%, 36.0d) · 2026-09-08 (67%, 36.0d) · 2026-09-18 (67%, 36.0d) · 2026-09-21 (67%, 36.0d).
Severity: 13% of this company’s 133 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Measured reply time: across 45 negative reviews that received a public reply, the median wait was 2.6 days — the company profile reports an average of 36 days. The two are measured differently: ours counts only replies we captured to negative reviews.
Reply quality: of 45 company replies to negative reviews analysed, 51% engaged with the specific problem and 7% were generic templates.
50% of its 190 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 32% of this company’s complaints vs a 18% median across 259 ranked companies in its sector.
Review velocity: 53 of this company’s 1,317 Trustpilot reviews (4%) were written in the last 12 months.
What are the most common complaints about DriveSolutions.com?
Support unreachable
42 reports · 32% of complaintsfalling“I was charged for a hard drive but never received it or any Communication on their part.”
The company replied on 2018-09-04: “Hi - Your order was shipped the same day it was placed on 8/21 via Priority Mail. It shows that it was delivered on 8/25 tracking # 9405511699000480758470. If you tried calling over the weekend, we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Drive came DOA. Seller doesnt respond to return request.”
“Cannot get any customer support, or talk with anyone regarding a replacement for a defective hard drive”
Delivery failed
30 reports · 23% of complaintssteady“I was charged for a hard drive but never received it or any Communication on their part.”
The company replied on 2018-09-04: “Hi - Your order was shipped the same day it was placed on 8/21 via Priority Mail. It shows that it was delivered on 8/25 tracking # 9405511699000480758470. If you tried calling over the weekend, we…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Order DSI46739527 never reached its destination, I contact customer service and they did not give me a solution”
The company replied on 2018-09-04: “Hi - When you track your order that you said never reached its destination, it shows that delivery was attempted.I have emailed you a couple times in response to your inquiry and asked if you have…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“Wrong item shipped to SE Asia”
Delivery late
29 reports · 22% of complaintssteady“The Hard Drive is not recognized in BIOS and I have tried troubleshooting, it seems to be defective.”
The company replied on 2025-04-02: “We always strive for great service, so we were disappointed to see this 1-star review. For transparency, we want to clarify that this order was placed over the weekend (Saturday, the 22nd) when our…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“It was not until I wrote to customer service that you provided shipping information”
The company replied on 2022-12-20: “Our apologies your shipment was delayed. Unfortunately you ordered 2pcs of memory and we only had one on hand. Since it was an international shipment, we had to have it sent to our warehouse to be…”
Our classifier read this reply as a substantive response.
“Ordered drive but never received it. No shipping information either. Emailed, no response.”
The company replied on 2022-11-08: “This shipment was delivered to the wrong address by Fed Ex. We shipped the order a second time and processed a claim with Fed Ex for the lost shipment. We were able to contact the customer to get…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Faulty product
28 reports · 21% of complaintssteady“The Hard Drive is not recognized in BIOS and I have tried troubleshooting, it seems to be defective.”
The company replied on 2025-04-02: “We always strive for great service, so we were disappointed to see this 1-star review. For transparency, we want to clarify that this order was placed over the weekend (Saturday, the 22nd) when our…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Drive came DOA. Seller doesnt respond to return request.”
“Cannot get any customer support, or talk with anyone regarding a replacement for a defective hard drive”
Support unhelpful
14 reports · 10% of complaintsfalling“Charge was pending on my account fir 3-4 days, then fell off.”
The company replied on 2024-06-18: “This is an unfortunate situation and review. 1 - The customer stated that they did not receive the order confirmation or shipment confirmation emails and we do not know why other than it was sent to…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Order DSI46739527 never reached its destination, I contact customer service and they did not give me a solution”
The company replied on 2018-09-04: “Hi - When you track your order that you said never reached its destination, it shows that delivery was attempted.I have emailed you a couple times in response to your inquiry and asked if you have…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“disc sent out was 2 years old”
Not as described
10 reports · 8% of complaintsrising since 2019-02“i get is actually used, and for quite a while before sold as new”
“I expected a Boot up disk - which it is NOT. That information should have been included in the description.”
The company replied on 2021-06-08: “Hi - We did not sell this item you referenced above in the review. This must be for another company. We sold you a hard drive and not anything software related. We shipped a Samsung SSD drive on the…”
Our classifier read this reply as a deflection.
“Memory (ram) was not what I ordered! I ordered a name brand 2 X 4GB kit”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.