Pattersons: most-reported complaints
Automated analysis of 10 public Trustpilot reviews published 2019-09-24 to 2026-06-05. TrustScore 2.2 from 11 total reviews — see the Trustpilot page. Quick answer: is Pattersons legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that deliveries arrive late or fail to reach them entirely, with these issues accounting for 44% of complaints each. Customers also frequently describe the company's support as unhelpful when resolving these delivery problems. Additionally, some reviewers note that received items do not match their online descriptions.
How to reach Pattersons
These are the contact details Pattersons publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, address Winterstoke Road, Bristol, BS3 2NS, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2024-07-12. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: PATTERSONS (HOLDINGS) LIMITED (no. 04044979), active, incorporated 2000 (26.1 years) — accounts currently overdue; next accounts due 2026-04-30, last accounts filed 2025-01-31. 3 current officers (16 on record historically), 4 resignations in the last 24 months; 7 filings in the last 12 months (95 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 5 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Patterson Auto Electric Recommendation”, “Thank you mj38 james patterson book.”, “co-op bog2f shortbread biscuits”.
Elsewhere: 3★ on Google (0 reviews)
Sector benchmark: delivery late makes up 44% of this company’s complaints vs a 22% median across 92 ranked companies in its sector.
Review velocity: 3 of this company’s 11 Trustpilot reviews (27%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Pattersons?
Delivery late
4 reports · 44% of complaints“Eight days later we are still begging for a refund...which might be issued "asap" as well.”
The company replied on 2020-12-08: “Hi Catalin, I am sorry for the delay in our reply. We are sorry to hear about your experience when shopping with us. Please could you kindly email us on [email protected] so we can discuss this…”
Our classifier read this reply as a template response.
“Ordered a dress which took ages to arrive but looked nothing like the one online.”
“Paterson of London promote 100% refund if not satisfied. Definitely reported it to Paterson who want photos of labels on dresses.”
1 reader marked this review helpful on Trustpilot.
Support unhelpful
4 reports · 44% of complaints“no pack arrived. After back and forth phone calls between this company and the courier {parcel force} nothing has been done”
The company replied on 2020-12-08: “Hi Carl, I am sorry for the delay in our reply. We are sorry to hear about your experience when shopping with us. Please could you kindly email us on [email protected] so we can discuss this…”
Our classifier read this reply as a template response.
“Appalling customer service, Basil Fawlty seems a gentleman by comparison.”
The company replied on 2021-04-01: “Hi Peter. We're extremely sorry to hear of your experience when shopping with us. We would like to investigate this further so we can resolve these issues going forward. Please could you contact us…”
Our classifier read this reply as a template response.
“I am genuinely flummoxed how poor and unprofessional the business is”
The company replied on 2020-12-08: “Hi Guy, I apologise for the delay in our reply. We are so sorry to hear this about your experience when shopping with us. Please could i ask that you kindly contact us on [email protected] so we…”
Our classifier read this reply as a template response.
Not as described
2 reports · 22% of complaints“Ordered a dress which took ages to arrive but looked nothing like the one online.”
“The product advertised on the website wasn't delivered, it was another product from the same company.”
The company replied on 2020-12-08: “Hi there, I am sorry for the delay in our reply. We are sorry to hear about your experience when shopping with us. Please could you kindly email us on [email protected] so we can discuss this…”
Our classifier read this reply as a template response.
Delivery failed
2 reports · 22% of complaints“no pack arrived. After back and forth phone calls between this company and the courier {parcel force} nothing has been done”
The company replied on 2020-12-08: “Hi Carl, I am sorry for the delay in our reply. We are sorry to hear about your experience when shopping with us. Please could you kindly email us on [email protected] so we can discuss this…”
Our classifier read this reply as a template response.
“went there on the 11th and was told my order is not available after I paid online”
The company replied on 2020-12-08: “Hi there I apologise for the delay in our reply. We are so sorry to hear this about your experience when shopping online on our website. We're always on the look out as to how we can improve and we'd…”
Our classifier read this reply as a template response.
Refunds delayed
2 reports · 22% of complaints“Eight days later we are still begging for a refund...which might be issued "asap" as well.”
The company replied on 2020-12-08: “Hi Catalin, I am sorry for the delay in our reply. We are sorry to hear about your experience when shopping with us. Please could you kindly email us on [email protected] so we can discuss this…”
Our classifier read this reply as a template response.
“The product advertised on the website wasn't delivered, it was another product from the same company.”
The company replied on 2020-12-08: “Hi there, I am sorry for the delay in our reply. We are sorry to hear about your experience when shopping with us. Please could you kindly email us on [email protected] so we can discuss this…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-29.