Zicasso: most-reported complaints
Automated analysis of 232 public Trustpilot reviews published 2015-08-21 to 2026-08-29. TrustScore 5 from 2,077 total reviews — see the Trustpilot page. Quick answer: is Zicasso legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with trip planning, which accounted for 28% of the 18 complaints identified. Support-related concerns were also frequent, with 17% of complaints citing unhelpful staff, unreachable representatives, or misleading pricing. No clear trend could be established for these issues due to the limited number of reviews.
How to reach Zicasso
These are the contact details Zicasso publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (888) 441-2418, email [email protected], address 650 Castro St., Suite 120, Mountain View, 94041, US.
The company claimed its Trustpilot profile on 2015-02-19, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-30. Trustpilot ranks it 1 of 19 in Cultural Tours Provider. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (0 reviews)
TrustScore over time
5.0 → 5.0 across 8 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (50%, 1.0d) · 2026-08-24 (50%, 1.0d) · 2026-08-27 (50%, 1.0d) · 2026-08-30 (50%, 1.0d) · 2026-09-08 (50%, 1.0d) · 2026-09-12 (50%, 1.0d) · 2026-09-15 (50%, 1.0d).
What their policy promises
support availability: email or phone
“please contact Zicasso by sending an email to [email protected] or call +1 (888) 441-2418.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-1 lines; added: Based on 34,000+ reviews; removed: Based on 33,000+ reviews (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
62% of its 217 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 28% of this company’s complaints vs a 19% median across 96 ranked companies in its sector.
Review velocity: 376 of this company’s 2,077 Trustpilot reviews (18%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Zicasso?
Other
5 reports · 28% of complaints“The trip was so poorly planned that we asked them to cancel the last day of our planned itinerary (un-refunded).”
The company replied on 2024-05-23: “Hello Teju, Thank you so much for taking the time to provide your feedback about your recent trip to France. At Zicasso, we and our partners strive for perfection, but it's clear that we fell short…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“As soon as we got into our room and saw mold coming out of the air conditioner, the room was totally outdated”
The company replied on 2022-08-11: “Dear Michelle, Thank you for trusting Zicasso and our partners with your trip to France. We value your business and your feedback. Zicasso’s travel agency partners are committed to delivering…”
Our classifier read this reply as a substantive response.
“I don’t see it posted here or anywhere.”
The company replied on 2025-01-27: “Thank you for sharing your feedback and bringing this to our attention. We greatly value your input and strive to ensure every voice is heard. As part of our process, I’ve reached out to you offline…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Support unhelpful
3 reports · 17% of complaints“Communication also slowed down at important points”
The company replied on 2026-07-30: “Thank you for taking the time to share your feedback. We truly appreciate your honesty and the opportunity to learn from your experience. I'm sorry to hear that your planning experience felt…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“I spoke to for thirty minutes and liked some of her ideas for Greece and then I never heard back from her.”
“I received no responses”
Misleading pricing
3 reports · 17% of complaints“I had understood it was founded to help make traveling affordable”
The company replied on 2019-12-03: “Thank you for your feedback and review, Ellen. We are thrilled that we could help you with a trip to New Zealand earlier this year and that you were so happy with our specialist. At Zicasso, each…”
Our classifier read this reply as a substantive response.
“basically said they can't help me plan a solo trip at all unless I was willing to spend twice the normal price”
The company replied on 2019-03-23: “We apologize that we were unable to assist you. Our partners offer customized trips for solo travelers, but because many services are priced based on double occupancy, the cost of the trip is higher…”
Our classifier read this reply as a substantive response.
“Their website pretends to appeal to all price levels when, in fact, only the highest prices are available.”
Support unreachable
3 reports · 17% of complaints“5 days later, still no call back.”
The company replied on 2024-08-01: “Hello Jonathan, Thank you for bringing this issue to our attention. We sincerely apologize for the frustration and disappointment you experienced with our service. We take our commitment to customer…”
Our classifier read this reply as a substantive response.
“I enquired at least 4 times (about travel packages) and they ignored all my queries.”
“I received no responses”
Refund refused
2 reports · 11% of complaints“They refuse to listen and refuse to refund our money.”
The company replied on 2021-04-26: “Dear Fiorella Zicasso’s travel specialist partners are committed to delivering exceptional travel experiences to every traveler. The COVID-19 pandemic has disrupted their ability to operate tours but…”
Our classifier read this reply as a deflection.
“we were unable to get any refund.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.