MexiPass International Insurance Services: most-reported complaints
Automated analysis of 250 public Trustpilot reviews published 2017-09-19 to 2026-08-31. TrustScore 4.9 from 2,003 total reviews — see the Trustpilot page. Quick answer: is MexiPass International Insurance Services legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with 25% of the 32 identified complaints citing poor people skills and complicated claims processes. Support being unreachable was the second most common issue, accounting for 22% of complaints, where customers described taking multiple calls and long wait times to connect. Another 22% of complaints fell under other categories, such as concerns about high theft deductibles. Warranty disputes made up the remaining 16% of reported issues.
How to reach MexiPass International Insurance Services
These are the contact details MexiPass International Insurance Services publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 18006394727, email [email protected], address 123 North Lake Ave, Suite 101, Pasadena, 91101, US.
Trustpilot has posted a consumer alert on this company’s profile. See the Trustpilot page for the current notice.
The company claimed its Trustpilot profile on 2017-09-07, uses Trustpilot’s paid features, and last replied to a negative review on 2025-11-05 — more than six months ago. Trustpilot ranks it 3 of 25 in Travel Insurance Company. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.2★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 7 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (20%, 0.0d) · 2026-08-24 (20%, 0.0d) · 2026-08-27 (20%, 0.0d) · 2026-09-08 (25%, 0.0d) · 2026-09-21 (25%, 0.0d) · 2026-09-24 (25%, 0.0d).
Severity: 16% of this company’s 32 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
35% of its 196 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 25% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 183 of this company’s 2,003 Trustpilot reviews (9%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about MexiPass International Insurance Services?
Support unhelpful
8 reports · 25% of complaints“Claims service is very complicated and people skills are not very good”
The company replied on 2025-07-04: “Dear Rafael, We want to address some confusion regarding your recent review. According to our records, your office currently has only one open claim. This matter was handled directly with the…”
Our classifier read this reply as a deflection.
14 readers marked this review helpful on Trustpilot.
“Took multiple phone calls to even get through to anyone, took almost an hour on the phone”
4 readers marked this review helpful on Trustpilot.
“ZERO reminder that the policy is coming up for renewal”
3 readers marked this review helpful on Trustpilot.
Support unreachable
7 reports · 22% of complaints“Took multiple phone calls to even get through to anyone, took almost an hour on the phone”
4 readers marked this review helpful on Trustpilot.
“TRYING TO GET A HOLD OF AN ENGLISH SPEAKING REP WAS IMPOSSIBLE”
4 readers marked this review helpful on Trustpilot.
“lack of response from servicing representatives.”
4 readers marked this review helpful on Trustpilot.
Other
7 reports · 22% of complaints“The theft deductible is way too high!”
5 readers marked this review helpful on Trustpilot.
“We order supplies but never receive them.”
2 readers marked this review helpful on Trustpilot.
“after 3 auto claims where the carrier pays border labor rate fees”
1 reader marked this review helpful on Trustpilot.
Warranty disputes
5 reports · 16% of complaints“The stolen car deductible for the northern region of Mexico is way to high”
6 readers marked this review helpful on Trustpilot.
“wait until you have to file a claim… it’s ridiculous.”
4 readers marked this review helpful on Trustpilot.
“the claim was denied”
2 readers marked this review helpful on Trustpilot.
Contract term changes
2 reports · 6% of complaints“As of today, it’s been two weeks since my policy was cancelled and I have yet to receive any refund.”
The company replied on 2025-11-05: “Hi Jose, We entirely disagree with your review. Our policies do not have fine print, and they have never hidden the daily cancellation rate or any other pertinent information for your policy.…”
Our classifier read this reply as a deflection.
9 readers marked this review helpful on Trustpilot.
“The representative at MexiPass was curt, unprofessional, and aggressive in language.”
1 reader marked this review helpful on Trustpilot.
Billing errors
2 reports · 6% of complaints“THE RENEWALS ISSUED TO BIND HAD THE WRONG RENEWAL DATE”
3 readers marked this review helpful on Trustpilot.
“To my surprise the checking account for EFT was the wrong one. I had to pay with my trust account debit card. This caused a drop in commission and a delay in payment”
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.